Alto Rooftop

Review summary

1. N

   Nancy

   New York City9 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Small menu for brunch and one of the main brunch items was not available. Service was friendly good food was good. The ambience was strange. I felt like I was eating a breakfast sandwich the morning after in a nightclub.
   

   Alto RooftopResponded 1 day ago

   Hello, Nancy! Thank you for joining us in Alto! We understand your concerns about the menu and the ambience. We strive to create a unique and enjoyable atmosphere for our guests, and your feedback helps us do just that. We're always looking for ways to improve and your input is invaluable to us. Our brunch is considered a special, which is why it is a small menu. I am sorry that we were out of the Salmon today. It is never a good time when the item you want is unavailable. We do hope you come back when the weather is nicer. Dining outside, when the weather is nice and sunny, is a very different ambience. Thank you again for your honesty. We are very glad that you enjoyed the service!! All the best, Felicia The MC Hotel Food and Beverage Manager
   

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2. A

   Ashley

   New York City2 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had a great time for my 35th birthday on a Saturday night! Danced the whole time
   

   Alto RooftopResponded on February 26, 2025

   Hi Ashley!! I am so glad that you and your group had a wonderful time! Thank you for celebrating your special day with us!! We look forward to seeing you soon! Felicia The MC Hotel Food and Beverage Manager
   

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3. R

   Renee

   New Jersey1 review

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   We were disappointed at the menu. It did not have many choices. The choices it did have were limited to gluten free and dairy free customers. I was not happy with the taste of my food as well. I think the drinks were pricy and sugary. The presentation was awesome the taste not so much. I guess the view is great however we were there at night. I love the lounge feel but for the price we paid between parking and dinner I think that was our first and last time going there. We love trying new places and have no problem spending money on food and even parking but unfortunately it was not worth it.
   

   Alto RooftopResponded on February 26, 2025

   Thanks for visiting us, Renee. We're sorry to hear that your experience at Alto Rooftop didn't meet your expectations. We understand that you felt our menu was limited and the taste of our food and drinks didn't meet your expectations. We also appreciate your feedback about our pricing and presentation. We're always looking to improve and your feedback is valuable to us. We hope to have another opportunity to serve you better in the future. Felicia The MC Hotel Food and Beverage Manager
   

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4. T

   Tyler

   Unspecified1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The Place had potential with the atmosphere, location, but definitely needs help with the Vibe and the D.J. He would put a song on and walk away and was not feeling the room or crowd.
   

   Alto RooftopResponded on February 18, 2025

   Thanks for the feedback, Tyler! We're glad to hear that you appreciated the atmosphere and location of Alto Rooftop. However, we're sorry to hear that the vibe and the music didn't meet your expectations. We're always looking to improve and your comments will certainly help us do that. We hope to have the opportunity to serve you again and provide a more enjoyable experience. Felicia The MC Hotel Food and Beverage Manager
   

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5. T

   Theresa

   New York City11 reviews

   4.0

   Dined on January 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   So cute! It was early so it was empty. We had drinks and apps. Pork and black bean sliders were so good. Delivered hot which I love. So flavorful and the perfect meal before a show at the Welmont. Three big sliders per order. Very worth the money. Service could have been better. Look forward to coming again in warm weather to sit outside!!
   

   Alto RooftopResponded on January 18, 2025

   Thanks for the feedback, Theresa! We're thrilled you enjoyed our pork and black bean sliders and that they made your evening at Alto Rooftop memorable. We're sorry to hear that the service didn't meet your expectations. We value your feedback and will use it to improve. We're looking forward to your next visit in warmer weather and hope you enjoy our outdoor seating as well. Thanks again for your kind words! Felicia The MC Hotel Food and Beverage Manager
   

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6. d

   danielle

   New Jersey1 review

   3.0

   Dined on January 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   For a NYE event it was very disappointing. $75 per person , i didn’t even get a NYE hat or party favor. The small bites offered as a buffet style were veggies and hummus three big bowls of salsa and some soupy guac, a bowl of mixed nuts ? and a giant charcuterie board that sat there all night. The drinks were good but it was cash bar . Two sips of Prosecco were offered one st entry and one at midnight . They missed the actual countdown and did it twice . Maybe upon entry you should have provided each ticket holder with a goodie bag of party favors . There wasn’t even anything other than a few silver balloons hovering the ceiling . They specified dress code glam, people were in jeans and sweats . two thumbs down ! A party of four of us for $300 definitely disappointed
   

   Alto RooftopResponded on January 3, 2025

   Hi Danielle, and thank you for joining us for NYE! We're sorry to hear that it didn't meet your expectations. We did pass out party favors, but I am sad to hear that we missed you and your group. We are looking for ways to improve our New Year's experience, so I do appreciate your honest feedback and will certainly take it into consideration. We hope you'll give us another chance to provide a better experience. Happy New Year! Felicia The MC Hotel Food and Beverage Manager
   

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7. j

   jocelyn

   New York City17 reviews

   4.0

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   My New Years 2025 experience was overall great. The only thing that I recommend changing for the future is insuring everyone allowed at the event follows the dress code that was upscale. I saw several people wearing sneakers and jeans. Food was good, seating was great and music great
   

   Alto RooftopResponded on January 22, 2025

   Hello Jocelyn, Thank you for your feedback on our New Year's Eve event. We're glad to hear that you had a great time! We appreciate your suggestion on insuring all our guests follow our dress code. We are already discussing on how to make next New Year's Eve party even better and your feedback helps with that. We look forward to serving you again in the future. Best, Felicia The MC Hotel Food and Beverage Manager
   

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8. T

   Tina

   New York City2 reviews

   2.0

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Went for the private NYE party, not worth the $75 at all. Not enough seating, okay music . Could have been better .
   

   Alto RooftopResponded on January 4, 2025

   Hello Tina, Thank you for taking the time to share your feedback. We're sorry to hear that your experience on New Year's Eve with us didn't meet your expectations. We understand that the seating and music were not up to the mark, and we apologize for any inconvenience caused. We strive to provide a memorable experience for our guests and your feedback helps us do just that. We are looking to improve our experience for next year and will consider your comments Best, Felicia The MC Hotel Food and Beverage Manager
   

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9. h

   hope

   Philadelphia86 reviews

   3.0

   Dined on December 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Staying in the hotel. We’re not big drinkers but enjoyed what we ordered to eat. The food was good not great. A small menu, but hit the spot
   

   Alto RooftopResponded on January 3, 2025

   Hello Hope!! We're glad to hear that you enjoyed your time at Alto Rooftop! We appreciate your feedback on our menu, we're always looking for ways to improve our offerings. We hope that the next time you're in town, you'll have the opportunity to try more of our dishes. Thanks for choosing Alto Rooftop and we look forward to serving you again! Best regards, Felicia The MC Hotel Food and Beverage Manager
   

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10. k

    kim

    New York City23 reviews

    4.0

    Dined on December 22, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    A pretty rooftop with fun shareable plates. Nice for groups or even a date.
    

    Alto RooftopResponded on January 26, 2025

    Hi Kim! Thank you so much for your kind review. We are glad that you enjoyed your time with us! We hope to see you again in the near future! Felicia The MC Hotel Food and Beverage Manager
    

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