Alto Rooftop

Review summary

1. T

   Theresa

   New York City

   11 reviews

   4.0

   11 reviews

   Dined on January 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   So cute! It was early so it was empty. We had drinks and apps. Pork and black bean sliders were so good. Delivered hot which I love. So flavorful and the perfect meal before a show at the Welmont. Three big sliders per order. Very worth the money. Service could have been better. Look forward to coming again in warm weather to sit outside!!
   

   Alto RooftopResponded 6 days ago

   Thanks for the feedback, Theresa! We're thrilled you enjoyed our pork and black bean sliders and that they made your evening at Alto Rooftop memorable. We're sorry to hear that the service didn't meet your expectations. We value your feedback and will use it to improve. We're looking forward to your next visit in warmer weather and hope you enjoy our outdoor seating as well. Thanks again for your kind words! Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

2. d

   danielle

   New Jersey

   1 review

   3.0

   1 review

   Dined on January 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   For a NYE event it was very disappointing. $75 per person , i didn’t even get a NYE hat or party favor. The small bites offered as a buffet style were veggies and hummus three big bowls of salsa and some soupy guac, a bowl of mixed nuts ? and a giant charcuterie board that sat there all night. The drinks were good but it was cash bar . Two sips of Prosecco were offered one st entry and one at midnight . They missed the actual countdown and did it twice . Maybe upon entry you should have provided each ticket holder with a goodie bag of party favors . There wasn’t even anything other than a few silver balloons hovering the ceiling . They specified dress code glam, people were in jeans and sweats . two thumbs down ! A party of four of us for $300 definitely disappointed
   

   Alto RooftopResponded on January 3, 2025

   Hi Danielle, and thank you for joining us for NYE! We're sorry to hear that it didn't meet your expectations. We did pass out party favors, but I am sad to hear that we missed you and your group. We are looking for ways to improve our New Year's experience, so I do appreciate your honest feedback and will certainly take it into consideration. We hope you'll give us another chance to provide a better experience. Happy New Year! Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

3. j

   jocelyn

   New York City

   17 reviews

   4.0

   17 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   My New Years 2025 experience was overall great. The only thing that I recommend changing for the future is insuring everyone allowed at the event follows the dress code that was upscale. I saw several people wearing sneakers and jeans. Food was good, seating was great and music great
   

   Alto RooftopResponded 2 days ago

   Hello Jocelyn, Thank you for your feedback on our New Year's Eve event. We're glad to hear that you had a great time! We appreciate your suggestion on insuring all our guests follow our dress code. We are already discussing on how to make next New Year's Eve party even better and your feedback helps with that. We look forward to serving you again in the future. Best, Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

4. T

   Tina

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Went for the private NYE party, not worth the $75 at all. Not enough seating, okay music . Could have been better .
   

   Alto RooftopResponded on January 4, 2025

   Hello Tina, Thank you for taking the time to share your feedback. We're sorry to hear that your experience on New Year's Eve with us didn't meet your expectations. We understand that the seating and music were not up to the mark, and we apologize for any inconvenience caused. We strive to provide a memorable experience for our guests and your feedback helps us do just that. We are looking to improve our experience for next year and will consider your comments Best, Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

5. h

   hope

   VIP

   Philadelphia

   85 reviews

   3.0

   85 reviews

   Dined on December 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Staying in the hotel. We’re not big drinkers but enjoyed what we ordered to eat. The food was good not great. A small menu, but hit the spot
   

   Alto RooftopResponded on January 3, 2025

   Hello Hope!! We're glad to hear that you enjoyed your time at Alto Rooftop! We appreciate your feedback on our menu, we're always looking for ways to improve our offerings. We hope that the next time you're in town, you'll have the opportunity to try more of our dishes. Thanks for choosing Alto Rooftop and we look forward to serving you again! Best regards, Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

6. G

   Gabriel

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great experience, attentive staff, fair prices, great ambience.
   

   Alto RooftopResponded 2 days ago

   Hello Gabriel, Thank you for your kind words and for taking the time to leave us a review. We're thrilled to hear that you enjoyed your experience at Alto Rooftop. Our team strives to provide an attentive and enjoyable service, and we're glad to know we hit the mark for you. We appreciate your feedback on our food and pricing as well. We're always looking to improve and your input helps us do just that. We hope to welcome you back soon for another great experience. Best regards, Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

7. M

   Michael

   VIP

   New York City

   62 reviews

   5.0

   62 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went here for dinner at 5:30, so I it may not be true of a later crowded space, but the tapas & service were outstanding at that time. We can't wait to go back when the weather is better to sit outside and enjoy the beautiful views.
   

   Alto RooftopResponded on January 3, 2025

   Thank you so much for your fantastic review! We're delighted to hear that you loved our service and had such a positive experience. Your feedback motivates us to continue delivering exceptional service, and we look forward to seeing you again soon! And we definitely do get a later crowd! Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

8. B

   Beverly

   New York City

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 4

   Great evening celebrating my birthday. DJ Earl is amazing!
   

   Alto RooftopResponded on November 24, 2024

   Thanks for the review! We're thrilled to hear that you enjoyed celebrating your birthday with us at Alto Rooftop. It's wonderful to know that DJ Earl made your evening memorable. We're sorry to see that our food and service didn't quite hit the mark. We appreciate your feedback and will continue to work on improving our offerings. We look forward to welcoming you back soon! Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

9. Y

   Ysmael

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Came here as a group for the haunted brunch. We got a few spooky drinks and ordered some food. The rooftop is beautiful. The views are amazing. It's a very chill spot. The food portions were a bit small. So don't expect to get a full meal. Overall we enjoyed our brunch. Would definitely come again. Especially in the summertime
   

   Alto RooftopResponded on January 3, 2025

   Thanks for the review! We're delighted to hear that you and your group enjoyed the rooftop views and our spooky drinks at Alto Rooftop. We understand that you found our portions to be a bit small, and we appreciate your feedback. We're glad to know that you still plan to visit us in the summertime. We hope to see you again! Thank you! Felicia The MC Hotel Food and Beverage Manager
   

   Is this helpful?

10. C

    Carmen

    New York City

    1 review

    5.0

    1 review

    Dined on November 2, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We went to the Masquerade Party and we had a blast. The DJ played all genres and the drinks were very good. The ambiance was full of positive energy! Very nice rooftop, you can see NYC!
    

    Alto RooftopResponded on November 4, 2024

    Hello Carmen! Thanks for the review! We're thrilled to hear that you had a great time at the Masquerade Party at Alto Rooftop. We also had a blast this Halloween weekend!! It's fantastic that our DJ played all the right tunes and that you enjoyed the atmosphere. We're also glad that you appreciated the view from our rooftop. We strive to create a positive energy for our guests and your feedback is a testament to that. We hope to see you again soon! Felicia The MC Hotel Food and Beverage Manager
    

    Is this helpful?