Arts Club

Review summary

1. A

   Ang

   San Francisco

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I recently celebrated my birthday and New Year’s Eve at The Arts Club, and unfortunately, my experience was very disappointing. I made a reservation for 10pm and was initially seated in the black room. After asking about the space, I was informed that the red room offered full-service food and drinks, so I requested to be moved there. Once in the red room, I was told the kitchen had closed, despite being told earlier that food would be served until 11pm. After some back-and-forth, my server, Alex, agreed to take our order. However, the food arrived wrong multiple times—incorrect dishes, missing items, and even melted ice cream as our desserts were delivered with the appetizers. Alex was unhelpful, unapologetic, and seemed irritated throughout, which made the whole experience frustrating. I also ordered a bottle of champagne to be delivered at 11:50pm, but it didn't arrive until midnight, causing us to miss the celebratory toast at the ball drop. To top it off, we had to drop our checks off at the bar because Alex was too busy with another table. Overall, the service was unprofessional and disappointing, especially considering we spent over $500. I hope the management takes this feedback seriously, as this experience was far from the standard I expected.
   

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2. P

   Pimchanya

   VIP

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   we really loved the ambiance and the martini cart experience was outstanding but sadly the red room wasn’t opened on a saturday night which is what we were excited to see visiting from out of town
   

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3. D

   Dr. Alexis

   VIP

   Tampa

   4 reviews

   4.0

   4 reviews

   Dined on December 21, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was impeccable. The drinks and food were great. The ambiance was relaxed until later in the evening. However, it should be noted that it is really dark in there which meant people were reading the menu with their flashlight on. They didn’t acknowledge our special occasion, but that was the only downfall.
   

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4. O

   Oswaldo

   Tampa

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service, also really nice ambience
   

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5. D

   Dierdre

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time. The decor & atmosphere is the best we’ve experienced in all our travels! Thank you Alex for a wonderful evening!
   

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6. J

   Jennifer

   VIP

   Tampa

   4 reviews

   5.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a romantic and fun place we never would have found without openTable. This place is so cool for a date or a group of friends. My fiancé and I dressed up for a night out and this place did not disappoint. The food was fantastic, cocktails on point and variety of seating options and music will keep us coming back. I highly recommend this club experience.
   

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7. E

   Erika

   Tampa

   11 reviews

   4.0

   11 reviews

   Dined on November 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The place is beautiful. The food was excellent. Unfortunately the service was very slow. We waited around 20 min for a glass of wine. We asked twice for our check and waited another 20 min.
   

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8. D

   David

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The martini cart is a must. Great knowledge and taste that I’ve never received anywhere else. Highly suggested.
   

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9. M

   Mindi

   VIP

   Tampa

   1 review

   3.0

   1 review

   Dined on October 26, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Great place, server was knowledgeable and helpful with making recommendations.  A sushi roll and soy sauce were delivered to our table that we did not order. When our server realized the mistake he took the sushi back. Another server then spilled the entire container of soy sauce on the ground directly in front of our table splattering both of us in soy sauce.  We wiped our feet with our dining napkins and had to ask for a damp cloth to wipe the soy sauce off of our feet and legs. Disappointed to not have this spill acknowledged by the restaurant and had to leave with soaked pants and soy shoes w nothing more than an “oops” from the restaurant. 
   

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10. OT

    OpenTable Diner

    VIP

    Tampa

    4 reviews

    5.0

    4 reviews

    Dined on September 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great vibe, music, food! Amazing top to bottom! We will return
    

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