Asylum – Great Canadian Casino Vancouver

Review summary

1. C

   Charlene

   Vancouver2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Ashley was phenomenal. The other staff were very friendly as well.
   

   Asylum – Great Canadian Casino VancouverResponded 3 days ago

   Hi Charlene, Thank you so much for your review. Thank you for the shout out to Ashley we will happily pass on the message! We hope to see you again soon! Thanks, Asylum Management
   

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2. OT

   OpenTable Diner

   Vancouver3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Emily was hands down the best server I have ever had. That is not an exaggeration in any way. She was kind and attentive and we were all so blown away. She checked back frequently and was ever so lovely. Food and band were great as well. Hope to come back soon and be served by Emily again.
   

   Asylum – Great Canadian Casino VancouverResponded 3 days ago

   Hello, Thank you so much for your review. We're so happy to hear you had a great experience at Asylum! We agree that Emily, is absolutely fantastic and we will happily pass on the shout out to her. We hope to see you again soon! Thanks, Asylum Management
   

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3. M

   Ming Cheng

   Vancouver1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from Sabit at Asylum, very professional and pleasant. We will be back, thanks
   

   Asylum – Great Canadian Casino VancouverResponded 6 days ago

   Hi Ming Cheng, Thank you so much for your review. We will happily pass on the praise to Sabit, we're very fortunate to have him on our team. We hope to see you again soon! Thanks, Asylum Management
   

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4. c

   christine

   Vancouver12 reviews

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there to dance to Double Overtime and DJ Dawg, amazing night and atmosphere. My Rock salad with grilled chicken was tasty. Would love a Latin band to come sk that we can have a full Latin night.
   

   Asylum – Great Canadian Casino VancouverResponded 6 days ago

   Hi Christine, Thank you so much for your review. We love to hear our guests enjoying our entertainment and food. I can pass on the suggestion to our entertainment booking team to see if that can be something for the future. We hope to see you again soon! Thanks, Asylum Management
   

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5. M

   Marilyn

   Vancouver6 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Double Overtime! Our food was great, especially the chips and salsa! We will be back.
   

   Asylum – Great Canadian Casino VancouverResponded 6 days ago

   Hi Marilyn, Thank you so much for your review. We're so happy you had a great time at Asylum! We hope to see you again soon! Thanks, Asylum Management
   

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6. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   That band Double Overtime is fantastic, best one you host
   

   Asylum – Great Canadian Casino VancouverResponded 6 days ago

   Hello, Thank you so much for your review. We agree, Double Overtime is a fantastic band. We hope to see you again soon! Thanks, Asylum Management
   

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7. B

   Bal

   Vancouver1 review

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was horrible the waiting staff didn’t come back to ask us for another drink or how the food was. We called the manager and still not much help.. Very disappointed
   

   Asylum – Great Canadian Casino VancouverResponded on March 8, 2025

   Hi Bal, I'm sorry our service was not up to par for your booking. We take this very seriously and try to take pride in our excellent service. We will be addressing this, and your feedback is very much appreciated. We hope that you might consider coming back to enjoy our free live bands every Friday and Saturday night and feel confident that our service will be top notch on your next visit. Thanks, Asylum Management
   

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8. T

   Trish

   Vancouver2 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   The nachos were very disappointing. Unmelted cheese, burnt chips and minimal toppings. Wouldn’t order again. The band was great and the server did a good job so still a good evening.
   

   Asylum – Great Canadian Casino VancouverResponded on March 8, 2025

   Hi Trish, Thank you so much for your review. Sorry to hear the nachos were such a disappointment, we are working with our culinary team to make this item better, so we do appreciate the feedback. We're glad to hear you enjoyed the service and entertainment. We hope to see you again soon! Thanks, Asylum Management
   

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9. S

   Sharon

   Vancouver3 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   Staff was amazing - too bad the food was very mediocre. Band was amazing!
   

   Asylum – Great Canadian Casino VancouverResponded on February 20, 2025

   Hi Sharon, Thank you so much for your review. Could you be so kind as to let us know a little more information about what made the food less than amazing for you? We are always looking to be our best and use the critiques to work toward this. We hope to see you again soon! Thanks, Asylum Management
   

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10. K

    Karla

    Edmonton6 reviews

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and ambience, good music little bit loud for the size of the space.
    

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    Asylum – Great Canadian Casino VancouverResponded on February 20, 2025

    Hi Karla, Thank you so much for your review. Sincere apologies you found the entertainment too loud. Hopefully next time, it will be more to your liking. We hope to see you again soon! Thanks, Asylum Management
    

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