Asylum – Great Canadian Casino Vancouver

Review summary

1. M

   Ming Cheng

   Vancouver1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from Sabit at Asylum, very professional and pleasant. We will be back, thanks
   

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2. c

   christine

   Vancouver12 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there to dance to Double Overtime and DJ Dawg, amazing night and atmosphere. My Rock salad with grilled chicken was tasty. Would love a Latin band to come sk that we can have a full Latin night.
   

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3. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   That band Double Overtime is fantastic, best one you host
   

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4. B

   Bal

   Vancouver1 review

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was horrible the waiting staff didn’t come back to ask us for another drink or how the food was. We called the manager and still not much help.. Very disappointed
   

   Asylum – Great Canadian Casino VancouverResponded 3 days ago

   Hi Bal, I'm sorry our service was not up to par for your booking. We take this very seriously and try to take pride in our excellent service. We will be addressing this, and your feedback is very much appreciated. We hope that you might consider coming back to enjoy our free live bands every Friday and Saturday night and feel confident that our service will be top notch on your next visit. Thanks, Asylum Management
   

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5. T

   Trish

   Vancouver2 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   The nachos were very disappointing. Unmelted cheese, burnt chips and minimal toppings. Wouldn’t order again. The band was great and the server did a good job so still a good evening.
   

   Asylum – Great Canadian Casino VancouverResponded 3 days ago

   Hi Trish, Thank you so much for your review. Sorry to hear the nachos were such a disappointment, we are working with our culinary team to make this item better, so we do appreciate the feedback. We're glad to hear you enjoyed the service and entertainment. We hope to see you again soon! Thanks, Asylum Management
   

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6. S

   Sharon

   Vancouver3 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   Staff was amazing - too bad the food was very mediocre. Band was amazing!
   

   Asylum – Great Canadian Casino VancouverResponded on February 20, 2025

   Hi Sharon, Thank you so much for your review. Could you be so kind as to let us know a little more information about what made the food less than amazing for you? We are always looking to be our best and use the critiques to work toward this. We hope to see you again soon! Thanks, Asylum Management
   

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7. K

   Karla

   Edmonton6 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambience, good music little bit loud for the size of the space.
   

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   Asylum – Great Canadian Casino VancouverResponded on February 20, 2025

   Hi Karla, Thank you so much for your review. Sincere apologies you found the entertainment too loud. Hopefully next time, it will be more to your liking. We hope to see you again soon! Thanks, Asylum Management
   

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8. J

   Jamie

   Hawaii6 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   Only gave 1 star for food because it would not let me continue. We did not eat there only came for dancing and drinks
   

   Asylum – Great Canadian Casino VancouverResponded on February 20, 2025

   Hi Jamie, Thank you so much for your review. Hopefully next time you can try our food and give it a better rating on your next visit. We hope to see you again soon! Thanks, Asylum Management
   

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9. B

   Beryl

   Vancouver1 review

   3.0

   Dined on February 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was great! My husband & I ordered the calamari, both arrived cold & very much overly cooked. My husband was hungry and ate his while I waited to have mine returned. By the time I received mine the other 8 had already eaten & dishes were in the process of being cleared from the table. The Asian flare dip wasn't to my liking and I would've preferred tzaziki rather than plain sour cream to dip, however the calamari was better 2nd time around.
   

   Asylum – Great Canadian Casino VancouverResponded on February 20, 2025

   Hi Beryl, We're sorry our service was not up to par for your booking. We're happy to hear your service was great, however and hope that you will come back again perhaps to enjoy our live music! Thanks, Asylum Management
   

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10. L

    Linda

    Vancouver10 reviews

    4.0

    Dined on February 1, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    Great food and fast service for what we were able to order. They have a limited menu until 7:00pm, but at 7:15 we were told we couldn’t order from the expanded menu until 8:00pm, “because at busy times, steaks take longer to prepare”. ???? Having said that, the Thai Chilli Chicken and Rocket Salad were delicious and our waitress very friendly and attentive.
    

    Asylum – Great Canadian Casino VancouverResponded on February 4, 2025

    Hi Linda, Thank you so much for your review. We're so sorry about the confusion regarding the menu's on the evening of your visit. There were a few miscommunications on our part that created this, and we do apologize and hope your future visits will be much more enjoyable. We're happy you enjoyed the food and the service, and we hope to see you again soon! Thanks, Asylum Management
    

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