Aurum Food & Wine - Breckenridge

Review summary

1. m

   miranda

   Denver

   27 reviews

   5.0

   27 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unique food that you can’t get anywhere else. Great drinks and cozy atmosphere too.
   

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2. T

   Tenchita

   VIP

   Austin

   26 reviews

   5.0

   26 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cozy and fun atmosphere! Amazing happy hour food and drinks. Throughly enjoyed ourselves!
   

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3. A

   Alberto

   Mexico City

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, my wife had a great birthday dinner.
   

   Aurum Food & Wine - BreckenridgeResponded 1 day ago

   Hey Alberto, Thanks for choosing Aurum to celebrate your wife's birthday, we are so happy that you came in to dine with us and had a great birthday dinner! -Patrick
   

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4. M

   Mark

   VIP

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Excellent food quality and presentation albeit very overpriced, even charging for rolls. Service was quick and attentive but server seemed detached and even bored. Interior Design was very attractive but very noisy. Overall experience was good but not sure if we would ever go back.
   

   Aurum Food & Wine - BreckenridgeResponded 1 day ago

   Hello Mark, Thank you for taking the time to provide us with the feedback! We are always looking for ways to improve our ambience and the sound in the small rooms is something we are taking into consideration as we book our reservations and hope to find the sweet spot that gives our guest the best experience possible. We hope to see you back here in the future so that you can experience our growth! -Patrick
   

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5. J

   Jennifer

   Denver

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We've been eating at Aurum for several years. Last night was our worst experience. I still like the ambiance. Our server was good, but quite busy. Cauliflower appetizer was very delicious! We received our salad missing some ingredients - when we told the server she reported the kitchen said "the mix doesn't have much kale" which led me to believe they are using bagged salad. Doesn't explain why there was absolutely no quinoa. The steak on the surf and turf was awful. no seasoning. Bland. For a restaurant of this quality and price a steak should be seasoned. The server did remove the charge from our bill - we appreciated that. Overall I would recommend going for drinks and appetizers. Skip the entrees.
   

   Aurum Food & Wine - BreckenridgeResponded 1 day ago

   Jennifer, I am so sorry to hear that your experience did not meet expectations! We do our best to always provide an evening that exceeds expectations. I have brought your feedback up with Chef Jim and it is something we are going to take care to fix. We would love to have you back in here soon to give you the dinner you should have had in the first place! Please reach out to me so that we can make it happen! -Patrick
   

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6. A

   Alicia

   Cancun

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My food was amazing. I ordered the lamb. It surpassed my expectations.
   

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   Aurum Food & Wine - BreckenridgeResponded 1 day ago

   Hey Alicia, Thank you for taking the time to share with us about your evening! Glad that you enjoyed the lamb, we love to be able to provide our guest with the best Colorado ingredients that we can find and the rack of lamb was a hit! Hope to see you again soon. -Patrick
   

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7. H

   Helena

   VIP

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined on January 3, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Stewart who is the person at the host stand was very rude. He was not accommodating at all. When my friend asked if we could be seated close to each other because she was celebrating her birthday, he denied our request. Additionally, he told my friend that she was intoxicated, which she was not, and that he understood that she was loud because she was Hispanic. She was not being loud and saying g that she was Hispanic was an assumption on his part. Stewart ruined the whole night.
   

   Aurum Food & Wine - BreckenridgeResponded 7 days ago

   Thank you for taking the time to reach out, Helena, I’m so sorry that we were unable to seat your reservations together. In our small, intimate space, we are limited in how we can accommodate large parties. For future celebrations, please consider our private dining options which offer more plentiful seating and space for large groups to be seated together. It is our expectation that all of our team members provide unwavering hospitality, especially when unable to accommodate a guest request. Your feedback, though difficult to hear, encourages us to reflect on opportunities to improve as we pursue our mission to create best in class hospitality experiences. Please accept our sincere apologies that your evening didn’t meet your expectations and thank you again for your feedback.
   

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8. A

   Andrea

   Miami

   1 review

   1.0

   1 review

   Dined on January 3, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Terrible experience. The manager on staff Stuart was extremely rude. Above anything I have ever experienced in my life. He accused me of being rude to my waitress. However what really shocked me was the racial comments he made against Hispanics. Claiming he was Hispanic himself. For the record my waitress hugged me and said he was wrong and that I was great. Also wished me a happy birthday. I was hoping I could celebrate a nice night however this man completely changed that. I will never forget how I was made to feel last night. I will never go back. And I really hope that man gets fired and put in his place. Terrible experience.
   

   Aurum Food & Wine - BreckenridgeResponded 7 days ago

   Hello Andrea, Please accept our sincere apologies that you left Aurum feeling disappointed. It is our expectation that our team members operate with the utmost grace and kindness. Our teams aspire to provide service in a way that makes all guests feel welcomed, fulfilled, and genuinely better than before they walked through our doors. While we may not knock this aspiration out of the park every single time, we always reflect on any miss to leverage the learning opportunity afforded to us. Your feedback is valuable to our continued growth and pursuit of excellence, and is greatly appreciated.
   

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9. C

   Christian

   VIP

   London

   4 reviews

   2.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Out of 6 dishes in the tasting menu, we only liked one. This place is overpriced for the quality of their food. The attitude of hosts and servers was also not very nice. Would not recommend anyone to visit this place
   

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   Aurum Food & Wine - BreckenridgeResponded 1 day ago

   Hey Christian, Thank you for coming in to dine with us and for taking the time to provide us with your thoughts on your evening. We are sorry to hear that you did not enjoy the tasting menu that we offered for our NYE dinner. Anything in particular that you didn't like about it? We would love for you to give us the opportunity to knock your next visit our of the park. -Patrick
   

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10. N

    Nancy

    New York City

    13 reviews

    3.0

    13 reviews

    Dined on December 30, 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 1

    The food and service were fabulous. I wouldn't have minded the high prices if the ambience matched it. It has a loud, diner feel. I also didn't appreciate the added 3% for the kitchen. Pay your staff accordingly, don't add it as a junk fee.
    

    Aurum Food & Wine - BreckenridgeResponded 1 day ago

    Hey Nancy! Great to hear that you enjoyed the food and the service. Sometimes during the holiday season things can get quite loud in the dining areas. We would love for you to come in on a more relaxed evening to see what we can really do! As for the kitchen appreciation fee it is something that we are working on to be able to offer our staff some incentives that many restaurants are not able to offer. When you come back in just let me know and I would be happy to take that fee off the bill for you. -Patrick
    

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