Bacall's

Review summary

1. B

   Bianchelly

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I recently visited hoping for a pleasant dining experience, but unfortunately, it was a disappointment. From the moment I walked in, it was clear that customer service and quality were not priorities. The service was slow and inattentive. When the server finally arrived, they seemed uninterested. The food was a major letdown. The dishes were bland, poorly presented, and lacked freshness. For the price, I was extremely impressed. I would not recommend this restaurant and will not be returning. There are plenty of better options elsewhere. Rating: 1/5
   

   Bacall'sResponded today

   Hey Bianchelly, We're really sorry to hear about your recent experience at Bacall's. We strive to provide our guests with exceptional service and high-quality meals, and it seems we fell short during your visit. We're sorry for any delay in service and the disappointment with our dishes. We appreciate your feedback and will definitely take it into account as we strive to improve. We hope you'll give us another chance to make it right. Bacall's Management Team
   

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2. L

   Liudmila

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Christmas decoration is amazing! The food and prices are regular. But anyway it's a great place for a holiday spirit.
   

   Bacall'sResponded today

   Thanks for the review, Liudmila! We're thrilled to hear that you enjoyed our Christmas decor and found our prices to be regular. It's great to know that our holiday spirit added to your experience at Bacall's. We appreciate your feedback and look forward to welcoming you back for another holiday spirit!
   

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3. K

   Karen

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fab service and gorgeous decor! Absolutely loved it! And food delicious!
   

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4. S

   Silvan

   Salt Lake City

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Okay service, impressive Christmas decoration, very average food and drinks.
   

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   Bacall'sResponded today

   Hi Silvan, Thank you for taking the time to share your experience at Bacall's. We're glad to hear that you appreciated our Christmas decor and found our service impressive. We're sorry to hear that our food and drinks didn't meet your expectations. We always strive to provide an exceptional dining experience and your feedback helps us improve. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Bacall's Management Team
   

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5. K

   Kaitlyn

   Greater Boston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved this place! Food & drinks were really good, Staff was amazing and the decorations are unreal! We had a great time!
   

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   Bacall'sResponded today

   Hi Kaitlyn, We're overjoyed to hear that you had a great time at Bacall's! It's wonderful to know that our food, drinks, and staff made a positive impression on you. We strive to create a memorable experience for our guests, and your review reaffirms the hard work we put in every day. Thank you for your kind words and high ratings. We look forward to welcoming you back soon! Best, Bacall's Management Team
   

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6. E

   Emma

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Yummy pancakes slightly pricey but worth woth Christmas decs
   

   Bacall'sResponded today

   Hello Emma, Thank you for choosing Bacall's for the Christmastime dinner. We're thrilled to hear that you enjoyed our yummy pancakes and found them worth celebrating with us. We understand that our prices might be a bit on the higher side, but we're glad you found them worth it. We're always here to provide you with exceptional food and service, and your feedback is a testament to our efforts. We hope to serve you again during your next holiday or any other occasion. Best wishes, Bacall's Management Team
   

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7. L

   Lauren

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the absolute best place to eat during the holidays!! The location is amazing located in the heart of Times Square and definitely one of the most festive 🎄🎅🏼
   

   Bacall'sResponded today

   Hey Lauren, we're over the moon to hear that you had such a wonderful time dining with us during the holidays! It's fantastic to know that you loved our location and found our place to be the absolute best spot for a festive meal. We're also thrilled that you appreciated our food and service. Thank you for taking the time to leave us this fantastic review. We can't wait to welcome you back during your next visit to Times Square!
   

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8. J

   Jen

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great visit. Food is unremarkable in my opinion. Christmas cocktails were very good atmosphere is top notch as was the service.
   

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   Bacall'sResponded today

   Thanks for visiting us, Jen! We're thrilled to hear that you enjoyed the Christmas cocktails and the atmosphere at Bacall's. We take pride in creating a warm and welcoming environment for our guests, and we're glad you noticed. We appreciate your feedback on our food as well - we always aim for a unique and delicious experience. We hope to see you again soon for another round of our Christmas cocktails. Thanks again!
   

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9. A

   Angela

   Western NC

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   I almost cancelled our reservation based on reviews. But we had a great experience. We were seated immediately. Had fabulous service and loved the Christmas decor. The food was eh. Not great. But the rest was really wonderful.
   

   Bacall'sResponded today

   Hi Angela, Thank you for taking the time to share your experience at Bacall's. We're thrilled to hear that you had a great experience from start to finish, including our festive decor. We're sorry to hear that our food didn't quite hit the mark for you. We always aim to deliver a fantastic dining experience, and we regret that we fell short this time. Your feedback is valuable to us and we'll certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Bacall's Management Team
   

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10. A

    Alicia

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 5

    The atmosphere was amazing!! The food was okay, asked for cheese on my burger and didn’t get it. Asked for water had to wait forever for a refill, waited for sauce and food got cold. Gratuity was added atomically and the menu said it was added for a party of 4 or more at 18%. 20% was added. There were only 3 of us. Overall I would go again, but hope for a different server.
    

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