Bar Reyna

Review summary

1. J

   Jazmin

   Toronto

   8 reviews

   vip
   1.0

   8 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We got there, we ordered our drinks, then we waited 20 minutes for the waitress to come and ask us if everything was ok and we told her we still didn’t order the food, waited for our food for 40 minutes, we were about to go. Only 2 more tables were there, so the place was pretty empty. Food was normal, but im not coming back knowing how much I had to wait for everything.
   

   Bar ReynaResponded 4 days ago

   Dear Jazmin, Thank you for being our guest. We value your feedback and deeply regret that your experience fell short of expectations. Our goal is always to provide delicious food, top-notch service, and a welcoming atmosphere, and we clearly missed the mark during your visit. We take your comments seriously and will use them to improve moving forward. We’ve already contacted you privately and look forward to hearing from you soon. We hope you’ll consider giving us another opportunity to deliver the exceptional experience we strive for. With sincere apologies, The Bar Reyna Team
   

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2. A

   Al

   Toronto

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   “Terrible Experience” The service was very poor. Everything we ordered took more than 15 minutes to arrive. The place was overpriced, and the environment was uncomfortable. It was cold inside, and when they turned on the overhead heaters, it became unbearably hot. Overall, it was a very bad experience for a Saturday night. I wouldn’t recommend it.
   

   Bar ReynaResponded 4 days ago

   Hi Al, We’re grateful that you chose to dine with us and truly appreciate your feedback. We are genuinely sorry that your experience didn’t meet the high standards we aim to provide. We always intend to offer great food, outstanding service, and a warm atmosphere, and we acknowledge that we fell short during your visit. Your comments are important to us and will help guide our improvements. We’ve contacted you directly and hope to hear from you soon. We would love the opportunity to welcome you back and show you the quality experience we’re known for. Warm regards, The Bar Reyna Team
   

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3. J

   Josh

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere food and drinks service was on point
   

   Bar ReynaResponded 5 days ago

   Thank you, Josh! We are delighted you had a wonderful experience and loved our delicious food, outstanding service, and beautiful atmosphere. We look forward to seeing you again the next time you are in the neighborhood. All the best, The Bar Reyna Team
   

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4. L

   Leila

   Toronto

   26 reviews

   vip
   5.0

   26 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible food and great ambience. A fantastic gem in Yorkville. thanks for the treats - drinks and dessert :)
   

   Bar ReynaResponded 6 days ago

   Thank you so much, Leila! We’re thrilled you enjoyed our food, drinks, and dessert, as well as the lovely Yorkville atmosphere. We can’t wait to welcome you back the next time you're in the neighborhood. Best regards, The Bar Reyna Team
   

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5. L

   Laury

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great vibe, very good food. Sat at a table next to the bar, very cozy.
   

   Bar ReynaResponded on November 19, 2024

   Hi Laury, Thank you so much for your kind words! We are thrilled to hear that you enjoyed our atmosphere and food, and that you had a cozy experience at our table. It’s always wonderful to know that our guests have a great time. We would love to welcome you back soon to enjoy more of what Bar Reyna has to offer. We look forward to seeing you again! Cheers!
   

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6. a

   andrea

   Toronto

   9 reviews

   vip
   5.0

   9 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great service! Perfect place for date night or night out with friends.
   

   Bar ReynaResponded on November 18, 2024

   Thank you for the love, Andrea! We're so glad you enjoyed the food and service. Whether it’s date night or a fun outing with friends, we’re here to make it special every time. We hope you will join us again the next time you're in the neighborhood. All the best, The Bar Reyna Team
   

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7. B

   Brad

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food and atmosphere great but the service could be better. Did not but enough time and attention towards the table. Had to pour our own wine and did refill our kids water glasses until we tracked them down and asked.
   

   Bar ReynaResponded on November 18, 2024

   Dear Brad, While we are glad you enjoyed our food and ambiance, we sincerely apologize for the shortcomings in service you experienced during your visit. You were right to expect attentive care, and we fell short of providing the level of service we strive for. Thank you for bringing this to our attention—we will share your feedback with our team to ensure we address these concerns moving forward. We hope to have the opportunity to welcome you back for a true Bar Reyna experience in the future. Warmy, The Bar Reyna Team
   

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8. L

   Leila

   Toronto

   26 reviews

   vip
   3.0

   26 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   usually I have an amazing time at Bar Reyna but this time the waitress didn't bring me salt as I requested. By the time she came to ask if we needed anything I was pretty much done with my salad and then asked for salt again. After another wait I got the salt but I was finished with the salad (in terms of the portion I wanted to eat). So not great.
   

   Bar ReynaResponded on November 13, 2024

   Dear Leila, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, excellent service, and a fantastic atmosphere, and we plainly let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will give us a second chance and allow us to show you our best. With regrets, The Bar Reyna Team
   

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9. I

   Ioanna

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Overall great experience. Went out for dinner with a couple of girl friends. We sat in the back patio on upper level a little dark in that area. Food was delicious. We all loved it and would definitely come back
   

   Bar ReynaResponded on November 19, 2024

   Thank you so much for sharing your experience with us, Loanna! We're so glad you and your friends enjoyed the food and had a great time on our back patio. We truly appreciate your feedback about the lighting, and we'll definitely consider it for future improvements. We're thrilled to know you’d love to come back, and we can’t wait to host you again soon for another wonderful meal! Warmly, The Bar Reyna Team
   

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10. OT

    OpenTable Diner

    Toronto

    6 reviews

    5.0

    6 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was great and the back garden was so beautiful!
    

    Bar ReynaResponded on November 12, 2024

    Thank you so much! We're thrilled you enjoyed the fabulous food and cozy atmosphere. We hope to see you again soon! All the best, The Bar Reyna Team
    

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