Beertown Public House - Guelph

Review summary

1. M

   Megan

   Toronto

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We checked in with our reservation and were seated at a table immediately by very friendly and efficient greeters. Dylan was an absolutely fantastic server! He was super friendly, knowledgeable about the drinks and food, and checked in on us to make sure everything was ok. Delicious food (and beer!) as always, we received our meals quickly. Despite being completely full, the entire restaurant was sparkling clean, including the bathrooms. We love coming here, always a great experience!!
   

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2. s

   sara

   Toronto

   6 reviews

   3.0

   6 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Way too expensive for the food I was served.............
   

   Beertown Public House - GuelphResponded on November 10, 2024

   Hi Sara, I appreciate your feedback. I would like to hear more about your experience last night. Please reach out to me at mmccoll@beertown.ca. Meghan McColl General Manager Beertown Guelph
   

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3. Z

   Zach

   Toronto

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the smoothest dinners I’ve ever had in terms of service/time spent waiting for drinks/food
   

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4. M

   Mary

   Toronto

   10 reviews

   1.0

   10 reviews

   Dined on November 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We are regulars here and after what happened last night we won't dine here again. We had taken a break for some months as we were busy and they were having calamari supply issues and the Calamari is what I go for as I have a gluten intolerance. Last night my daughter and her friends went and she got her usual Plant Based truffle fries and Calamari with plant based dill ranch. She informed the server that she had a dairy allergy, as she always does. Her calamari comes and she eats most of it, and almost all of the 2 dill ranch sauces she has and ger plant based truffle fries come and the guy informs her they ran out of dill ranch a while ago so they subbed regular ranch. They did not tell her that when they delivered the calamari. The ranch has dairy. She is allergic, its not an instant anaphlactic reaction for her, it takes a few hours and ends with severe GI issues and severe inflammation. The server felt awful and informed Emily that she was not told and then later found out that the dill ranch is no longer plant based and she did not know that either as she had just returned from maternity leave. My daughter called me having a panic attack as she knew what would be happening in a few hours. The manager came over and said he was sorry and comp'd her meal but that was it...no empathy..no what can we do to make this right..no plan to make sure this never happens again. He made her feel like this was not a big deal and that he didn't really care. This is NOT the servers fault, there is obviously very broken communication and they have clearly become much more lax about how they care about food allergies. This was one of the only places in Guelph that my daughter felt safe eating and now that is gone as well. A manager was supposed to call me this morning and that didn't happen either. So DO NOT go here if you have food allergies as they seemingly no longer take them seriously.
   

   Beertown Public House - GuelphResponded on November 7, 2024

   Hi Mary, I'm so sorry to hear of how we handled your experience last night. I would like to discuss this with you and rectify this immediately. Please reach out to me at mmccoll@beertown.ca, or call 226-706-2337. Meghan McColl General Manager Beertown Guelph
   

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5. L

   Lori

   Toronto

   23 reviews

   vip
   5.0

   23 reviews

   Dined on October 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great date night! Food and service was wonderful.
   

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6. S

   Sue-Ann

   Toronto

   1 review

   5.0

   1 review

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dinner was fabulous! They were excellent at accommodating allergies/dietary needs!
   

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7. S

   Sandra

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on October 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Found staff friendly and attentive. No long wait for food or beverage. Enjoyed the atmosphere,
   

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8. J

   Jessicca

   Toronto

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was excellent and the food was delicious. Was a little pricier than I was expecting but still great. Love that they have a designated plant based menu.
   

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9. P

   Peter

   Toronto

   1 review

   5.0

   1 review

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A great place with wonderful service and food Not a place for a conversation . The noise level was very high. Otherwise, recommend ☘️
   

   Beertown Public House - GuelphResponded on October 6, 2024

   Hi Peter! Thank you for your feedback! Hopefully we will see you again soon!
   

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10. J

    Joe

    Toronto

    6 reviews

    5.0

    6 reviews

    Dined on October 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Great food. Service was also good Everyone really enjoyed their meal. We tried the Burger, Brisket,Fried chicken and the steak. Great variety of food-all very tasty. Only negative was the high noise levels Will certainly go back
    

    Beertown Public House - GuelphResponded on October 6, 2024

    Hi Joe! Thanks so much for your review! We'll see you again soon!
    

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