Belle Epoque - Emporium Hotel South Bank

Review summary

1. B

   Bryan

   Brisbane

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The quality of our experience is only what we expected as Belle is our go to coffee place at Southbank Generally we have found quality of product and service at Southbank area as at best ordinary It feels like this area food and service is at best ordinary Not so at Belle highly recommend this outlet
   

   Is this helpful?

   Report
2. M

   Michael

   Gold Coast

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   My wife enjoyed the experience for her birthday and glad that she had an inside table
   

   Is this helpful?

   Report
3. K

   Kei

   Gold Coast

   1 review

   3.0

   1 review

   Dined on November 26, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Over all it was nice. We had high Tea and each little treats were good. I wish we could state things we dislike(out of dietary requirements) as I’m a pescatarian and the replacement food involved cucumber which I hate, so I left few items uneaten. Unfortunately cleanliness could’ve been improved. Table had crumbs on it when we arrived. Plus few of the cutlery also had something stuck on them. Nothing major but things I notice at the restaurants. Customer service was ok. One girl was super friendly and lovely. But the other one was very poor. She hardly said hi or smiled. She brought over the first plate of scones etc but she literally plonked it on our table without a word and walked off. Over all, for $80, I think I won’t be back for the second time.
   

   Is this helpful?

   Report
4. A

   Alycia

   Melbourne

   2 reviews

   4.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for Christmas high tea. Food was lovely as was the tea and coffee. Very helpful staff.
   

   • 

   Is this helpful?

   Report
5. J

   Jo

   Sunshine Coast

   1 review

   5.0

   1 review

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful high tea. The food was lovely. Staff were awesome.
   

   • 
   • 

   Belle Epoque - Emporium Hotel South BankResponded on November 22, 2024

   Thank you for your kind words! We're so happy that we could provide you with such a great experience. We hope to see you again soon!
   

   Is this helpful?

   Report
6. S

   Sharon

   London

   17 reviews

   5.0

   17 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had High Tea. Great value for money. Selection and taste superb. Definitely include the champagne. We will be back. Saw food from main menu being served to other customers - which looked equally as good. Staff were lovely.
   

   Belle Epoque - Emporium Hotel South BankResponded on November 15, 2024

   Thank you for dining with us and thank you for taking the time to give us such a kind review. We're very happy to hear all of the wonderful things you've written. We hope to see you again in the restaurant soon!
   

   Is this helpful?

   Report
7. K

   Kirsty

   Brisbane

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overall the experience was okay, however wouldn’t necessary choose this location above other high teas I have been to. We had provided dietary requirements prior to the visit, however when we arrived and eventually spoke to a waiter to confirm requirements it took about half an hour to still receive our food. One requirement included being GF and pregnancy safe, and the waiter mentioned that outloud however noting how sensitive a pregnancy could be, this had the chance to potentially ruin a pregnancy announcement or news that wasnt ready to be shared yet, and took that away from the person. The gluten free bread was extremely dry. The warm fresh based scones were delicious as were all the sweet selections. We were only offered drinks about 15mins after being seated, and despite being unlimited tea and coffee, we were never offered a refill or top up. Overall, if I went to a cafe and bought some sweet things and a coffee it wouldn’t cost $80, so unfortunately, I didn’t see the value for money here.
   

   Belle Epoque - Emporium Hotel South BankResponded on November 15, 2024

   Good Afternoon Kirsty, thank you very much for taking the time to tell us about your experience. We appreciate all feedback as we are always looking for ways to improve. Please note that this has been passed on directly to the management team to be further investigated.
   

   Is this helpful?

   Report
8. K

   Karren

   Tropical QLD

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere, food and surroundings made one feel like royalty. Absolutely perfect.
   

   Belle Epoque - Emporium Hotel South BankResponded on November 7, 2024

   Thank you very much for your kind words and 5-star review! We hope to see you again in Belle Epoque soon!
   

   Is this helpful?

   Report
9. S

   Selina

   Brisbane

   5 reviews

   5.0

   5 reviews

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a lovely afternoon the food was amazing and the staff were great. A couple of us had dietary requirements and I was surprised by the food that we were given.
   

   Belle Epoque - Emporium Hotel South BankResponded on November 7, 2024

   Hi Selina, thank you for taking the time to leave us a fantastic review! We hope to see you again soon.
   

   Is this helpful?

   Report
10. B

    Brian

    Brisbane

    3 reviews

    5.0

    3 reviews

    Dined on October 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best high tea we have ever had, and the staff made us feel very welcome. We all had an awesome time and will definitely be back.
    

    Belle Epoque - Emporium Hotel South BankResponded on November 7, 2024

    Thank you for your kind words! We're so happy that we could provide you with such a great experience. We hope to see you again soon!
    

    Is this helpful?

    Report