Benihana - Chicago, IL

Review summary

1. C

   Chris

   VIP

   San Francisco

   42 reviews

   5.0

   42 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, very entertaining. The gold standard for Japanese steakhouses.
   

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2. R

   Renee

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did a staycation with 6 of our grandchildren 14 to 7 years old. We all had a ball. This was all of our first experience, and we will do it again. Our server Hemam was excellent. You must ask for her. Our chef made the children laugh. We all had plenty to eat and leftovers for either late night snacks or tomorrow lunch.
   

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3. V

   Vince

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservations don't matter on a busy day. Seated 30 minutes after reservation time, only to wait an additional hour at the table before they even started making the food. Entertaining chef, nice waiter and good food.. but not worth the price and cramped seating.
   

   Benihana - Chicago, ILResponded today

   Hi Vince, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We strive to provide a comfortable and enjoyable dining experience for all our guests, and we regret that we fell short during your visit. We understand that waiting and seating can be frustrating, and we apologize for the inconvenience caused. We're also sorry to hear that you found our pricing to be high. We continuously strive to provide the best quality food and service, and your feedback helps us improve. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Chicago, IL Management Team
   

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4. A

   Abraham

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   My reservation was 7:30 ended up having my first bite at 9:30….
   

   Benihana - Chicago, ILResponded today

   Hello Abraham, We're truly sorry for your experience at Benihana - Chicago, IL. We understand the inconvenience caused by our late reservation and the delay in service. We strive for excellent service and we're sorry we fell short. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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5. C

   Craig

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first server we had was terrible but the cook and second server stepped up and made a good night for me and my family.
   

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6. S

   Sue

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Chef wasn’t that good. Used way too much salt on Everything! Even the fried rice was over salted. Was leaving the station, most people done eating and didn’t offer sauces for the food. I had to ask and remind him. Also, had 6:30 pm reservations didn’t get seated until after 7:30. I feel like we should have gotten a discount or refund due to the terrible terrible dinner. A $64 steak and lobster wasted! Our bill for 2 of us was $178.00 WITHOUT alcohol. Wish we could have gotten a different chef.
   

   Benihana - Chicago, ILResponded today

   Hey Sue, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. It's disheartening to learn that we didn't meet your expectations, especially with regards to the food and service. We always strive to provide our guests with the best experience and it's clear we fell short during your visit. We appreciate your feedback about the chef's performance and timing of your meal, and we assure you that we will address these issues. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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7. J

   James

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Sat us >30 minutes late, old fashioneds are garbage but prob my fault for expecting more, wouldn’t take kids order of non hibachi things before. Saving grace was our hibachi master Alexis who saved the evening.
   

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8. S

   Susana

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had the Hibachi chicken that I included soup which is not hot just warm , it includes the salad which It was very tiny I had not seen lettuce, tomatoes etc but a very small container with more of the soupy dressing So disappointed Overall too expensive but Not happy with meals !
   

   Benihana - Chicago, ILResponded today

   Hello Susana, Thank you for taking the time to review your experience at Benihana - Chicago, IL. We're sorry to hear that our Hibachi chicken and salad didn't meet your expectations. We strive to provide our guests with the best dishes and service, and it seems we fell short this time. We understand your concerns about the pricing and will take them into consideration as we continually work to improve our offerings. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Benihana - Chicago, IL Management Team
   

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9. J

   Jerry

   Jackson Hole

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was pretty warm but I certainly understand why.
   

   Benihana - Chicago, ILResponded 1 day ago

   Thanks for the feedback, Jerry! We're thrilled to hear that you had a great experience at Benihana - Chicago, IL. We apologize if the temperature was higher than you'd prefer, but we're glad you understood. We're committed to providing the best service and food, and your ratings are greatly appreciated. We look forward to serving you again soon. Best, The Management Team
   

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10. D

    Domonique

    Chicago

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Grace our server was great and Chef Anthony gave us really great food and service. We truly enjoyed our visit!
    

    Benihana - Chicago, ILResponded 1 day ago

    Thanks for the review, Domonique! We're thrilled to hear that you had a great experience at Benihana - Chicago, IL. It's wonderful to know that our team provided excellent service and delicious food. We strive to provide our guests with an unforgettable dining experience and your feedback lets us know we're on the right track. We appreciate your support and look forward to serving you again soon!
    

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