Benihana - Chicago, IL

Review summary

1. M

   Maddie

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   Didn’t get food until 915, though Rez was for 730. Didn’t get seated until 810
   

   Benihana - Chicago, ILResponded today

   Thanks for the feedback, Maddie. We're sorry to hear that you didn't receive the timely service you expected during your visit to Benihana - Chicago. We understand that waiting for an hour is frustrating and we apologize for the inconvenience caused. We are working on improving our seating and food service timing to ensure that our guests have a better experience. We appreciate your patience and hope to have the opportunity to serve you better in the future. The Management Team
   

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2. S

   Samantha

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience and our chef Arisa I think his name was he was on point with everything all the tricks made my daughter feel special and the server singed happy birthday to her
   

   Benihana - Chicago, ILResponded today

   Hi Samantha, We're over the moon to hear about your great experience at Benihana - Chicago, IL! It's wonderful to know that you and your daughter felt special and that our chef made your special day even more memorable. We're also thrilled that you had a great time with our tricks and special birthday celebration. Your kind words mean a lot to us and we can't wait to welcome you back for another memorable experience. Warm Regards, The Management Team
   

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3. F

   Fred

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son loves going here when in Chicago. Thank you
   

   Benihana - Chicago, ILResponded 2 days ago

   Hey Fred, We're absolutely thrilled to hear that your son loves coming to Benihana - Chicago, IL! Your kind words mean the world to us. We're glad that our food, service, and value met your expectations. We can't wait to welcome you and your family back on your next visit to Chicago. Thank you for choosing us! Best, The Management Team
   

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4. I

   Iyanna

   Chicago

   1 review

   2.0

   1 review

   Dined on January 12, 2025

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 5

   The bathroom needed more work but overall the food was amazing and the service was good . It was a long wait for food but it was ok. If I say I would eat here again probably and probably not .
   

   Benihana - Chicago, ILResponded 6 days ago

   Thanks for the review, Iyanna! We're thrilled to hear that you enjoyed our food and service at Benihana - Chicago, IL. We apologize for the long wait you experienced, but we're glad you found it to be worth it. We appreciate your feedback and we'll definitely take it into consideration as we continually strive to improve our customer experience. We hope to see you again soon!
   

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5. J

   Jennifer

   Detroit

   1 review

   5.0

   1 review

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My birthday dinner with my husband was delicious and the service was superb. Shomont (sp) host and Roman our chef we refreshing and kind! They both really made me fill special on my birthday! Thank you so very much
   

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   Benihana - Chicago, ILResponded on January 11, 2025

   Thanks for the review, Jennifer! We're thrilled to hear that you and your husband had a memorable birthday dinner at Benihana - Chicago, IL. It's great to know that our team made your special day even more memorable with their service. We always aim to provide a superb experience for our guests, and it's heartening to know we hit the mark with you. We look forward to serving you again soon!
   

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6. C

   Chris

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ardis was the best chef I’ve ever had. Great entertainment and quality of food.
   

   Benihana - Chicago, ILResponded on January 10, 2025

   Hello Chris, We're overjoyed to hear that you had such a wonderful experience at Benihana - Chicago, IL! It's fantastic to know that our team's creativity and quality of food impressed you. We strive to provide a memorable dining experience and your kind words are a testament to our efforts. Thank you for your kind words and for giving us a perfect rating. We look forward to serving you again soon. Best Regards, The Management Team
   

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7. L

   Loreal

   Chicago

   1 review

   3.0

   1 review

   Dined on January 3, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 1

   The food was subpar when compared to other hibachi restaurants. I have never seen a chef cut shrimp in half to add to entrees. He also counted the small pieces of shrimp as he served them. When visiting a hibachi restaurant you go for the food experience; there was none. The server did not talk throughout the experience.
   

   Benihana - Chicago, ILResponded on January 6, 2025

   Hello Loreal, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations, especially concerning the quality of our hibachi dishes. We always strive to provide our guests with a memorable dining experience and it seems we fell short this time. We also appreciate your comments about our service and we assure you that we will address them with our team. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Chicago, IL The Management Team
   

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8. OT

   OpenTable Diner

   Chicago

   1 review

   4.0

   1 review

   Dined on January 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our reservation was at 7:45 and we did not get seated until after 8:30. We did not have a chef for some time as well
   

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9. L

   Luc

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined on January 3, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Malgré la réservation confirmée pour 18h30, nous avons été obligé d’attendre jusqu’à 19h40 pour enfin aller s’assoir à une table.
   

   Benihana - Chicago, ILResponded on January 8, 2025

   Luc, we sincerely apologize for the delay you experienced during your visit. Your time is valuable, and we understand your frustration. We appreciate your feedback and are actively working to improve our reservation process to ensure this doesn’t happen again. Thank you for sharing your experience with us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. S

    Sharon

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on January 3, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 2

    Very crowded for week night but appreciated the side room with Alexi and Derron… the owner was very pleasant! Food was good and plentiful.
    

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