Benihana - Las Vegas Strip, NV

Review summary

1. E

   Ed

   Las Vegas3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dining experience. The chef was amazing!!
   

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2. G

   Garren

   Phoenix1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We made a reservation and still waited almost 2 hours
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Dear Garren, We’re truly sorry for the long wait despite having a reservation. We strive to manage reservations efficiently, and we apologize for falling short this time. Your frustration is completely understandable, and we appreciate you sharing your experience. We’ll work on improving our reservation system to prevent this from happening again. Thank you for your patience, and we hope to have the chance to provide a better experience in the future.
   

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3. C

   Cynthia

   Sacramento1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited over two hours to be seated. Our food was cold. They forgot my sister-in-law‘s order.
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Dear Cynthia, We’re deeply sorry for your disappointing experience. Waiting over two hours to be seated, receiving cold food, and having an order forgotten is unacceptable. We understand how frustrating and frustrating this must have been for you and your party. This is not the standard we strive for, and we truly regret that we fell short during your visit. Your feedback is invaluable, and we’ll address these issues with our team to ensure this doesn’t happen again. Thank you for sharing your experience, and we hope you’ll give us another chance to provide the quality service you deserve.
   

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4. C

   Christina VIP

   Dallas1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made a reservation for 8:30pm. Showed up early at 8:15pm. Was told when we arrived that the wait would still be ~45 min, even with a reservation. Was not seated until 10:00pm, even later to actually start eating. Not sure what the purpose of a reservation is if you still have to wait 90 min to be seated.
   

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5. OT

   OpenTable Diner

   Orange County3 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I want to thank our server Karen - she did a phenomenal job and our two chefs - Ryan and I can’t remember the other one’s name - but he was great! The one negative was that the wait time was beyond too long, as we had an 8 PM reservation, checked in at 7:40 PM, and were not seated until around 8:45 PM. But our servers, chefs, and of course the delicious food made up for the long wait! 
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Dear Guest, Thank you for sharing your experience! We’re thrilled to hear that Karen, Chef Ryan, and the other chef made your visit special and that you enjoyed the delicious food. However, we sincerely apologize for the long wait despite your 8 PM reservation. We understand how frustrating that can be and appreciate your patience. Your feedback is valuable, and we’ll work on improving our reservation process to ensure a smoother experience. We truly appreciate your kind words and hope to welcome you back for another amazing meal with excellent service!
   

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6. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As a long time Benihana customer, last night was one of the best experiences I’ve had. They were crazy busy but the staff was doing their best. Our chef Eric was amazing, best food we’ve had & made the experience special. Along with the host (don’t recall her name) but I left my card there & called me to let me know.
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Dear Guest, Thank you for sharing such a wonderful experience! We're thrilled to hear that Chef Eric made your visit special with amazing food and entertainment. It's fantastic that our host went above and beyond to return your card—our team truly strives to provide exceptional service, even on busy nights. We greatly appreciate your loyalty as a long-time Benihana guest and are so glad your recent visit was one of your best. We look forward to welcoming you back for another incredible experience soon! 😊🔥🍣
   

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7. OT

   OpenTable Diner

   New Orleans1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 6:45 and waited a hour and 10 min before sitting at a table . We then had a waiter who we had to find and came to tell us he would be back in 15 min to take an order . The hostess were laughing and or getting an attitude about the fact that we were waiting a hour to get seated and had a party bus waiting on us outside .
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Dear Guest, We sincerely apologize for the long wait and the service you experienced during your visit. This is not the level of hospitality we strive for, and we understand how frustrating it must have been, especially with your party bus waiting. We take your feedback seriously and will address these concerns with our team to ensure better service in the future. We’d love the opportunity to make this right—please reach out to us so we can personally apologize and improve your next visit. Thank you for your feedback.
   

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8. OT

   OpenTable Diner VIP

   Los Angeles1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best Benihana show I’ve seeen since the last time I came to this location A+
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Dear Guest, Thank you for the fantastic feedback! We're thrilled to hear you enjoyed the show and had an A+ experience. We can't wait to welcome you back for another amazing visit!
   

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9. P

   Peter

   Las Vegas7 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Okay meal. Didn’t get a drink until meal almost over. Didn’t get our white rice at all. Wagyu steak was overcooked. Entire experience seemed rushed. I’ve been going to Benihana’s since the 1970s in San Francisco. This one was disappointing.
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Dear Peter, We're sorry to hear about your disappointing experience, especially after being a loyal guest since the 1970s. We truly regret that your visit didn’t meet your expectations. Your feedback is important, and we’ll work on improving these issues. Thank you for sharing your experience.
   

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10. s

    scotth

    Las Vegas28 reviews

    3.0

    Dined 4 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Cooking presentation was very underwhelming in comparison to other locations
    

    Benihana - Las Vegas Strip, NVResponded 1 day ago

    Dear Scotth, Thank you for sharing your feedback. We're sorry to hear that the cooking presentation didn’t meet your expectations compared to other locations. We appreciate your input and will use it to improve. We hope you'll give us another chance to provide a better experience.
    

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