Benihana - Las Vegas Strip, NV

Review summary

1. A

   Amy

   Anchorage

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   After a mix-up at check in we had a good time. Typical Hibachi dinning experience. Our server and chef were great. The food was good.
   

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2. J

   Jill Cooley &

   Raleigh

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Johnny was outstanding. One of the best there is. I would most definitely recommend.
   

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3. D

   David

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best food in Vegas so far! Blew golden steer out of the water
   

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4. S

   Sharon

   VIP

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Compared to other chains, this location is way overpriced and with lower quality food. 
   

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5. N

   Nicholas

   VIP

   Las Vegas

   51 reviews

   3.0

   51 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Benihana experience seems to be deteriorating. Our server was abrupt & we had to ask for our dessert even though it was included with our meals. Chef was courteous but our meal was served completely out of order due to a seafood allergy with one of the people seated with us. As a result our shrimp appetizer as well as the scallop portion of our order was not served until the end of the meal. Whole experience was very disappointing give the expense of the entrees.
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Hey Nicholas! We appreciate your honest feedback. We're disappointed to hear that we didn't meet your expectations during your recent visit. Your comments will be shared with our team as we strive to enhance our services. We hope to have the pleasure of serving you again soon. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website
   

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6. W

   Wayne

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate a birthday if your stressed for ideas. Staff was very welcoming and energetic. Meal selections to satisfy every taste and portions were tasty and generous. Also liked the holiday drink specials.
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Thanks for the review, Wayne! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Las Vegas Strip. It's wonderful to know that our team made you feel welcome and that you found our meal selections to your liking. We're also glad you appreciated our holiday drink specials. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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7. P

   Patty

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and the cook made it fun Always go for the experience when we are in town
   

   Benihana - Las Vegas Strip, NVResponded 3 days ago

   Hi Patty, We're thrilled to hear that you had a great time at Benihana - Las Vegas Strip! It's wonderful to know that our team's service and the fun of the cook made your experience enjoyable. We strive to provide an unforgettable dining experience for our guests and it's always rewarding to hear when we've succeeded. Thank you for choosing us when you're in town and we look forward to welcoming you back soon. Best, The Management Team
   

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8. C

   Christine

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Having been to Benihanas-San Francisco in the '70s I experienced it at its finest. I chose to celebrate my 68th birthday at Benihanas based on the promotion and positive feedback I had read. Apparently there's two Benihanas in Las Vegas and I went to the wrong one. The one in a major casino is the only one that you want to go to. The other in the Fashion Show Mall is a glorified food court fast food joint disguised as an upscale restaurant including hidden prices. From the beginning even though we were on time we had to wait for the others to show in order to be seated at the communal table. Which costs us $40 for two cocktails waiting at the bar. When we were finally seated at a crowded table, our drinks were taken but I didn't receive my hot sake until after my soup and salad and had to waive a hostess down to heat it up. Our poor waitress was too busy with too much work. The food was subpar, tasteless, and unattractive. So non japanese. The chefs were hacks, one having just started three months earlier, a transport from Panda Express. Which explained why he dropped onions into our sauce bowls as he flung our small portions onto our huge plates. They catered to a large 21 year old birthday group at the table and I hoped they tipped them well as I am far too big of a tipper and didn't appreciate being served the smallest steak and portions of everything else. At booking my reservation they offered a $10 bonus gift card with the purchase of $50 only to find that it wasn't good until after the New Year. Then the flambeing of a volcano was embarrassing and seemed useless at the end of the dinner while eating dessert and the chefs were cleaning up their work area. Oh and our busboy turned into a chef at the next table which to me lowered the dining experience even more. I guarantee you, Rocky is turning over in his grave. Shame on you Benihanas-San Fashion Show Mall.
   

   Benihana - Las Vegas Strip, NVResponded 3 days ago

   Thanks for the feedback, Christine. We're sorry to hear about your experience at Benihana - Las Vegas Strip. We strive to provide an exceptional dining experience and it's clear we fell short during your visit. We sincerely apologize for the issues with your reservation, food quality, and service. We also regret that the promotion did not meet your expectations. We will address these issues with our team to ensure better experiences in the future. We hope you'll give us another chance to show you the Benihana experience you deserve. Best regards, Benihana - Las Vegas Strip Management Team
   

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9. T

   Torrie

   Las Vegas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience! Ask for Chef Johnny and Trisha, magical.
   

   Benihana - Las Vegas Strip, NVResponded 5 days ago

   Thanks for the review, Torrie! We're thrilled to hear that you had a fantastic experience at Benihana - Las Vegas Strip. It's wonderful to know that our team made your visit magical with their chef's expertise. We noticed that you rated our value a bit lower and we appreciate your feedback. We're always striving to improve and your input helps us do just that. We look forward to welcoming you back soon!
   

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10. F

    Frank

    West Palm Beach

    1 review

    2.0

    1 review

    Dined 7 days ago

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    Waited 15 - 20 min to be welcomed and seated for reservation.
    

    Benihana - Las Vegas Strip, NVResponded 6 days ago

    Thanks for the review, Frank! We're sorry to hear about the wait time you experienced during your visit to Benihana - Las Vegas Strip. We understand that this can be frustrating and we apologize for any inconvenience it may have caused. We're committed to ensuring that all our guests are greeted promptly and seated promptly. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again in the future and provide a more seamless experience.
    

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