Benihana - Las Vegas Strip, NV

Review summary

1. A

   Andre

   Las Vegas

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Pathetic 8.15 booked sat at 10 pm what a joke 29 min for drink orders walked out
   

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2. t

   tina

   Cincinnati

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Andrew was great! Really enjoyed the way he cooked our food.
   

   Benihana - Las Vegas Strip, NVResponded today

   Thanks for visiting us, Tina! We're thrilled to hear that you had a great experience with us. It's wonderful to know that you enjoyed the way we cooked your food and that you appreciated our service. We strive to provide an exceptional dining experience at Benihana - Las Vegas Strip, NV. We've noted your feedback about the value and will continue to work on it. We look forward to welcoming you back soon!
   

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3. J

   Jongcheol

   New York City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waste of time and money. I would give zero stars if I could. Go to another hibachi place. The worst hibachi experience I’ve ever had. The food was bad - over-buttered and too salty. Hibachi performance? I could definitely tell from the chef’s face that he didn’t want to work that night. Fake smiles only when he asked kids to take pictures with him. He missed his tools multiple times, which made me more worried about his performance than actually enjoying it. The chef made a barrier in the middle with bowls and performed the show only on half of the grill. I was on the opposite side and could only take pictures of a family watching the show. :( He might have thought we were there just to chat among ourselves, but who goes to hibachi only to eat and talk with friends? A real hibachi chef should captivate customers with a professional attitude and skills, making them focus on his show.
   

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4. K

   Khariana

   Las Vegas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   My server was extremely rude. when i asked for her to do double rice instead of the vegetables and it was fine to charge me extra she told me i was not allowed to do that. i asked the manger and he fixed it for me and i wanted to just move on and enjoy my food. as i am eating she is standing over us watching every move we make and she turns to go talk about me and my sister to her coworkers while they laughed at us
   

   Benihana - Las Vegas Strip, NVResponded today

   Thanks for the review, Khariana. We're truly sorry to hear about your recent experience at Benihana - Las Vegas Strip, NV. We strive to provide a welcoming environment for all of our guests and it's clear we fell short in your case. We apologize for the misunderstanding about your special request and the poor treatment you received from our server. We're glad to hear that you were able to have a satisfactory meal and that the manager was able to assist you. We will take your feedback into consideration as we continually work to improve our services. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
   

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5. j

   jaimie

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waitress was excellent! Our Chef's presentation was excellent and the food was delicious. My only issue was the portions were not satisfactory relative to the price. My wife and I had a $40 meal each. For my $100 tab, I got to hotel, and was still looking for snacks. A $40 plate shouldn't look slightly above a Panda Express plate.
   

   Benihana - Las Vegas Strip, NVResponded today

   Hi Jaimie, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed your Chef's presentation and found our food to be delicious. We always strive to provide excellent service and it's great to know we hit the mark during your visit. We apologize if the portion sizes didn't meet your expectations. We always aim to provide value for our pricing and we'll certainly take your feedback into consideration. We hope to see you again soon for another dining experience! Best, The Management Team
   

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6. E

   Emily

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chef and waiter were amazing! Made our friends bday night! Food was amazing
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Hey Emily, We're thrilled to hear that you and your friends had a fantastic birthday celebration at Benihana - Las Vegas Strip, NV! It's wonderful to know that our team made your day and that the food was a hit. We always aim to provide an amazing dining experience and your kind words truly mean a lot to us. We look forward to serving you again soon. Best wishes, The Management Team
   

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7. E

   Eric

   Las Vegas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The overall experience, once corrected was fine. Each of us (4) were served undiveined shrimp. Once we explained the problem it was rectified immediately without hesitation.
   

   Benihana - Las Vegas Strip, NVResponded 3 days ago

   Thanks for visiting us, Eric! We're glad to hear that your visit to Benihana - Las Vegas Strip, NV was fine, once we corrected the shrimp issue. We appreciate your understanding and patience. Your feedback is invaluable to us, and we're thrilled to know we could rectify the situation quickly. We look forward to your next visit!
   

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8. K

   Kelly

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Waited over an hour and a half with a reservation. Bartender lied and said he was out of something to make a drink because he was too busy hanging out with his friends to get the ingredients out. The chef was great, we liked him very much.
   

   Benihana - Las Vegas Strip, NVResponded 5 days ago

   Thanks for the feedback, Kelly. We're sorry to hear about your experience with the reservation wait time. We strive to provide the best service to our guests and it seems we fell short this time. We're glad to hear that you found our chef friendly and enjoyed your meal. We appreciate your honesty and will take it into consideration as we continue to improve. We hope to serve you again soon. Best regards, Benihana - Las Vegas Strip, NV Management Team
   

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9. M

   Mark

   VIP

   Milwaukee

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Entire staff was amazing especially the host ! Thank you all for showing how great teamwork make it all work
   

   Benihana - Las Vegas Strip, NVResponded 5 days ago

   Hi Mark, Thank you for your glowing review! We're thrilled to hear that you had an outstanding experience at Benihana - Las Vegas Strip, NV. Our team strives to provide excellent service and it's wonderful to know that we succeeded in this aspect. We truly appreciate your kind words and look forward to welcoming you back soon. Best regards, The Management Team
   

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10. L

    Luciana

    New York City

    1 review

    5.0

    1 review

    Dined on January 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The experience was wonderful except a value of drink . I request a drink bowl for two people and didn’t know the price when request the check the drink cost 60 USD ! I thought it was 18 because it wasn't clear on the menu because I wouldn't order a $60 drink!
    

    Benihana - Las Vegas Strip, NVResponded 5 days ago

    Thanks for the feedback, Luciana! We're thrilled to hear you enjoyed your experience at Benihana - Las Vegas Strip, NV. We apologize for the misunderstanding about the drink cost. We understand how that could have affected your overall experience and we appreciate your patience. We're glad you found our food and service wonderful, and we'll definitely take your feedback into consideration to improve our pricing. We hope to see you again soon!
    

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