Benihana - Temecula, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Grill dirty, and chef opted to cook on old food particles.
   

   Benihana - Temecula, CAResponded 1 day ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Temecula. It's clear that we fell short in providing the clean and efficient service we strive for. We take your comments very seriously and will work on improving the issues you've mentioned. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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2. OT

   OpenTable Diner

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Clarissa was an excellent server and Levi was an excellent Chef too. The dinner took 1 1/2 from beginning to end.
   

   Benihana - Temecula, CAResponded 6 days ago

   Dear Guest! We're thrilled to hear that you had an excellent experience at Benihana - Temecula! It's wonderful to know that our team was able to provide you with excellent service and the meal was well worth the wait. We always strive to provide the best service and food to our guests, and we're glad we could live up to your expectations. Thank you for choosing us, and we look forward to serving you again soon! Best regards, The Management Team
   

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3. E

   Elizabeth

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   the place was not extremely busy so not sure why the service was so slow. The quantity of the food has become less and less from before. Portions are smaller now for the money and prices have gone up.
   

   Benihana - Temecula, CAResponded 6 days ago

   Dear Beth! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Temecula was not up to the mark. We understand your concerns about service speed and portion sizes. We strive to improve our service and food quality based on customer feedback. We hope you'll give us another chance to serve you better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks again for your review.
   

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4. L

   Lisa

   San Diego

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was so much fun. Our server made sure we had everything we needed throughout our experience. We will definitely be back!
   

   Benihana - Temecula, CAResponded on November 14, 2024

   Dear Lisa! Thanks for the review! We're thrilled to hear that you had a fun experience with our chef and that our team made sure you had everything you needed. Your kind words truly mean a lot to us. We're looking forward to welcoming you back to Benihana - Temecula. See you soon!
   

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5. S

   Sarah

   Salt Lake City

   2 reviews

   4.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We love Benihana and continue to come and celebrate birthday’s and special occasions. We are always hopeful that they’re going to get their act together, but they still struggle with wait times and consistency. We waited at our table for 45 minutes before we got our soup and salad. Our chef was great and had our veggies cooked and out to us before we had our soup and salad. The food is always AMAZING but there just continues to be a disconnect between when we are sat down to when service actually starts. My husband and I started to just eat at the bar because it’s so much faster! Tonight was our kids birthday though.
   

   Benihana - Temecula, CAResponded on November 11, 2024

   Hi, Sarah! Thank you for your feedback. We're glad to hear that you love Benihana and continue to celebrate special occasions with us. We're sorry to hear about your wait times and the inconsistency in our service. We understand how frustrating this can be and we're working on improving these aspects. We're glad to hear that you enjoyed the food and that your family's birthday was special. We hope to serve you again soon, with better service and timing. Best, The Management Team
   

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6. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   There was a piece of hair was in my food. And my waitress had an attitude. Horrible experience for my birthday dinner.
   

   Benihana - Temecula, CAResponded 2 days ago

   Dear Guest! Thanks for the review. We're really sorry to hear about your experience at Benihana - Temecula. It's always our aim to provide a wonderful dining experience for our guests, and we regret that we missed the mark. We take hygiene very seriously and we're sorry that an issue with a piece of hair was discovered during your visit. We also apologize if you felt uncomfortable with the service you received from our team. We assure you that your feedback will be used to improve our service. We hope you'll give us another chance to make your next visit a better one. Best regards, The Management Team
   

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7. M

   Mike

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The wait to get our order taken to the wait for our chef to come was too long. Once our cook came he was quiet and didn't say much. For the price we paid we expected a better experience. We we heard other tables loud and having fun that there cook was having.. My first time there and my last
   

   Benihana - Temecula, CAResponded on November 11, 2024

   Hey Mike! Thanks for the review. We're sorry to hear that your experience at Benihana - Temecula didn't meet your expectations. We understand that waiting can be frustrating and we apologize for the delay in service and the lack of interaction from our chef. We strive to provide a positive experience for all our guests and we're sorry that we fell short this time. Your feedback is valuable and will help us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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8. M

   Maria

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was amazing, the service was not as expected and very slow.
   

   Benihana - Temecula, CAResponded on November 11, 2024

   Dear Maria! Thanks for the review. We're glad to hear that you enjoyed the food at Benihana - Temecula. However, we're sorry to hear that the service did not meet your expectations. We strive to provide exceptional service to all our guests and we're sorry that we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to serve you better. Best, The Management Team
   

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9. E

   Edna

   San Diego

   2 reviews

   1.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   First time having dinner at Benihanas. We were seated at 5pm at communal table with other patrons at 5pm. At 630 we asked the waitress why tables seated after us were already eating dinner and we still didn’t have a chef. She didn’t know and apologized. We asked to speak to a manager. Well apparently our table’s ticket was lost and after many an I’m sorry the chef finally showed up. Sadly by then we were all so irritated it was hard to enjoy the experience…I found it interesting that after an hour and a half of us sitting there we had to bring it to the waitress attention that we were still waiting to eat. First time there will not return!!!
   

   Benihana - Temecula, CAResponded on November 11, 2024

   Hey Edna! We're truly sorry to hear about your recent experience at Benihana - Temecula. We understand how frustrating it must have been to wait for your table and not be able to enjoy your meal. We apologize for the inconvenience caused by the seating delay and the chef's absence. We're glad to hear that you're planning to never return, but we sincerely apologize for any inconvenience caused. We appreciate your feedback as it helps us improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the chance to serve you again and provide a better experience. Best, The Management Team
   

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10. OT

    OpenTable Diner

    San Francisco

    1 review

    2.0

    1 review

    Dined on November 7, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    We had reservations for 7 pm. We were seated and waited over an hour for the cook to arrive. Everyone was hungry. To top it all, the waiter didn't get my order right. He didn't order my fried rice and I dint get shrimp till I reminded them it was part of my order. I have never experienced this before. We go to Benihana for our birthday every year. Unfortunately, it wasn't a good experience last night.
    

    Benihana - Temecula, CAResponded on November 8, 2024

    Dear Guest! Thanks for the review. We're really sorry to hear about your recent experience at Benihana - Temecula. We understand how frustrating it can be to wait, especially when you're looking forward to a special occasion. We apologize for the mix-up with your order and the longer wait time. We assure you that we will address these issues to prevent them in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope you'll give us another chance to make your next visit a better one. Best regards, The Management Team
    

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