BJ's Restaurant & Brewhouse - Arcadia

Review summary

1. C

   Cynthia

   VIP

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   NYE was very busy. They got my order wrong and took 15+ minutes to get me the right dish. Half my party was done eating by that time. But I understand it was a busy night. The manager did come over and apologize and comped my meal to try to make up for it. Quality of food was consistent with past visits to BJs. Pizookie is always a favorite.
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded today

   Cynthia, thank you for your understanding during such a busy time. We’re glad the manager was able to address your concerns, and it's great to hear you enjoyed the Pizookie! We appreciate your feedback and will work on improving our service during peak times. Hope to see you again soon!
   

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2. R

   Rebecca

   Central Coast

   10 reviews

   5.0

   10 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. And the cocktails were fabulous 👌 The service was great. We really enjoyed our dinner.
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on December 27, 2024

   Thank you, Rebecca! We're thrilled to hear you enjoyed the delicious food and fabulous cocktails. Our team works hard to provide great service, and it’s wonderful to know it made your dinner special. We can’t wait to welcome you back for another fantastic experience!
   

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3. V

   Vina

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a good time! Excellent waiter! Food was very good. The individual pizza dough was not its usual good self. Not cooked enough. My chicken parmesan was slightly too well done. The hamburger, French fries, pasta, salad and individual bazookie were delicious.
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on December 26, 2024

   Vina, thanks for the fantastic review! We're thrilled to hear you enjoyed the food and service. We appreciate your feedback on the pizza dough and chicken parmesan; we'll definitely address this with our kitchen team. Looking forward to your next visit for more delicious dishes!
   

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4. E

   Elias

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is always a great experience at BJ's. The food is amazing. The beer is the besttttt.
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on December 10, 2024

   Elias, we’re thrilled to hear you had a fantastic experience at BJ's! It's great to know you enjoyed our food and beer. Your support means a lot to us, and we can’t wait to welcome you back for more delicious moments!
   

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5. L

   Luz

   Los Angeles

   1 review

   4.0

   1 review

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   I was not happy that my son received his plate 15-20 minutes later than me and my daughter.
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on December 7, 2024

   Luz, thank you for your feedback! We strive for timely service and are sorry to hear about the delay with your son's plate. We’ll work on improving our timing to ensure a smoother experience for families in the future. We appreciate your support!
   

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6. P

   Pallavi

   VIP

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another lovely trip to BJs - food is always solid. Love the new menu additions and new drinks. Celebrating our birthdays there is family tradition. Our server Caitlyn was wonderful
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on December 2, 2024

   Pallavi, we’re thrilled to hear you enjoyed your visit! It’s great that our new menu and drinks added to your celebration. We’re proud of our team, and we’ll be sure to pass along your kind words to Caitlyn. Cheers to more family traditions at BJ's!
   

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7. C

   Cathy

   Tahoe

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Open table got us in right away on our selected time.
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on November 29, 2024

   Cathy, we're thrilled to hear you had a great experience with OpenTable! It’s wonderful that we could accommodate you right on time. We look forward to welcoming you back soon for another fantastic visit!
   

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8. A

   Alicia

   Los Angeles

   1 review

   1.0

   1 review

   Dined on October 6, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made reservations. Really glad I did, upon arrival very busy. Unfortunately. Long wait for food. Then to make matters worse our food was cold. What the......it was as if our table/order was completely forgotten about. Disappointing. I will avoid going to this location. There are too many options to dine out.
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on October 7, 2024

   Alicia, we’re truly sorry to hear about your experience. We appreciate your feedback and understand how frustrating this must have been. We're committed to improving our service and ensuring this doesn’t happen again. Thank you for sharing your thoughts; they help us grow.
   

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9. S

   Steven

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on October 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food We enjoyed it very much
   

   BJ's Restaurant & Brewhouse - ArcadiaResponded on October 6, 2024

   Steven, thank you for your fantastic review! We're thrilled to hear you enjoyed our service and food. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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10. L

    Lyn

    VIP

    Los Angeles

    2 reviews

    4.0

    2 reviews

    Dined on October 1, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great service! Food was good. We will be coming back
    

    BJ's Restaurant & Brewhouse - ArcadiaResponded on October 3, 2024

    Thanks for the great feedback, Lyn! We're thrilled you enjoyed the service and food. We look forward to welcoming you back soon for another fantastic experience!
    

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