BJ's Restaurant & Brewhouse - Arden Fair

Review summary

1. J

   Jean

   Sacramento3 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was delivered correctly and hot by our lovely server. She was helpful and patient. We will return!
   

   Is this helpful?

2. OT

   OpenTable Diner

   Sacramento1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated my birthday lunch here with my family and we had a wonderful time. We were seated right away , food was delicious, waiter/ waitress were attentive and kind , and I received a complimentary yummy pizookie of my choice!
   

   BJ's Restaurant & Brewhouse - Arden FairResponded on March 4, 2025

   Happy belated birthday! We're thrilled to hear you and your family had a wonderful celebration with us. It's great that you enjoyed the food and service, and we're glad you loved the pizookie! We hope to celebrate with you again soon!
   

   Is this helpful?

3. OT

   OpenTable Diner

   Sacramento1 review

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   My food took a long time and when we got out food it was like it was rush our services had to go and only check on us once every thing was done I left highly disappointed
   

   BJ's Restaurant & Brewhouse - Arden FairResponded on March 2, 2025

   Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

4. D

   Deana

   Sacramento1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   First I must say the manager was great! Our food was terrible my steak was more then well done, I ordered med well, husbands bacon was raw. Waitress took steak back but by time it came out the rest of food was cold so manager got us fresh orders which was great except this time husbands onions rings that come on burger was raw and my steak couldn’t be cut, there was some kind of layers in the steak and we couldn’t cut into it. We have gone there in the past food and service was always great. Not sure if I’ll go back to this location maybe just not on a busy night!
   

   BJ's Restaurant & Brewhouse - Arden FairResponded on February 16, 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Arden Fair restaurant. Allow us a few days to get back to you. Thank you.
   

   Is this helpful?

5. H

   Hannah

   Sacramento1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was great as always, but we waited 30 minutes past our reservation to be seated.
   

   BJ's Restaurant & Brewhouse - Arden FairResponded on February 16, 2025

   Hannah, we’re thrilled you enjoyed the food! We apologize for the wait and appreciate your patience. Your feedback helps us improve, and we’re committed to enhancing your future experiences. Thank you for sharing your thoughts!
   

   Is this helpful?

6. P

   Patrick

   San Francisco1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Ordered the Serling with shrimp. When the food came out they notified us that they were out of then Serling but not to worry because they gave us prime rib instead. Problem is the Serling was ordered as medium, they decided on their own that we would like the prime rib also medium (this is what we were told when it was being placed in the table) problem is the prime rib was cooked well done, Very well done. Had they at least notified us that they ran out of serious we would have either ordered something else or asked for the prime rib to be medium rare not medium. Pretty much lack of communication and a lot of assumptions were taken.
   

   BJ's Restaurant & Brewhouse - Arden FairResponded on February 17, 2025

   Thank you for sharing your experience Patrick. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

7. J

   Joyce

   Sacramento2 reviews

   5.0

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was great. Food was great. Bar drinks was great.
   

   • 

   BJ's Restaurant & Brewhouse - Arden FairResponded on January 30, 2025

   Thanks for the fantastic review, Joyce! We're thrilled to hear that you enjoyed the service, food, and drinks. Your feedback means a lot to us, and we can’t wait to welcome you back for another great experience!
   

   Is this helpful?

8. A

   Amy

   Sacramento1 review

   5.0

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A little pricey, but the food was outstanding and the service was great. Enjoyed very much.
   

   BJ's Restaurant & Brewhouse - Arden FairResponded on January 14, 2025

   Amy, we're thrilled to hear you enjoyed your experience! We strive to provide exceptional food and service. Your feedback about pricing is appreciated, and we hope to see you again soon for another outstanding meal!
   

   Is this helpful?

9. K

   Karen

   San Francisco1 review

   4.0

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Took 15 minutes to get seated in spite of reservation (it was busy). Fewer vegetarian options than in the past. Needed to ask repeatedly for things. Pizookies are still great!
   

   BJ's Restaurant & Brewhouse - Arden FairResponded on December 19, 2024

   Karen, thanks for your feedback! We're glad you enjoyed the pizookies. We’re working on improving our seating efficiency and expanding our vegetarian options. We appreciate your patience and will strive to enhance your future visits. Your insights help us grow!
   

   Is this helpful?

10. D

    Darci VIP

    Sacramento11 reviews

    3.0

    Dined on October 18, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Service was incredibly slow, and when the food arrived at the table, it was cold. The server never came to check on us to see how the meal was going, and we couldn’t find anyone to help us adjust the food so we ended up with mediocre everything. 
    

    BJ's Restaurant & Brewhouse - Arden FairResponded on October 19, 2024

    Hi Darci. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

    Is this helpful?