BJ's Restaurant & Brewhouse - Florence

Review summary

1. j

   judy

   Cincinnati

   1 review

   5.0

   1 review

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was good, but they’re alcoholic drinks are a little pricey
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on February 8, 2025

   Thanks for the great feedback, Judy! We’re glad you enjoyed your experience. We appreciate your input on our drink prices and will take it into consideration as we continue to enhance our offerings. Hope to see you again soon!
   

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2. C

   Camilla

   VIP

   Cincinnati

   12 reviews

   5.0

   12 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiter, was phenomenal. So very good at his job. He was very attentive to our needs.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on February 6, 2025

   Thanks, Camilla! We're thrilled to hear about your exceptional experience with our waiter. Our team takes pride in providing attentive service, and it's wonderful to know that it made your visit memorable. We look forward to welcoming you back soon!
   

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3. j

   jackson

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   At this place it’s very great place for date good customer care and you don’t wait to long they are kind
   

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   BJ's Restaurant & Brewhouse - FlorenceResponded on January 28, 2025

   Thanks for your wonderful review, Jackson! We're thrilled to hear you had a great date experience with us. Our team strives to provide excellent service, and we appreciate your kind words. Looking forward to seeing you again soon!
   

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4. T

   Tracey

   VIP

   Cincinnati

   15 reviews

   1.0

   15 reviews

   Dined on January 17, 2025

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 1

   Had reservations for 6 pm was told their would be a 30 minute wait. They apparently took walk in first not prioritizing reservations!
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on January 21, 2025

   Tracey, we’re sorry to hear about your experience and understand your frustration. We strive to honor reservations and appreciate your feedback. We’ll address this issue to improve our service. Thank you for bringing it to our attention.
   

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5. L

   Lina

   Las Vegas

   5 reviews

   3.0

   5 reviews

   Dined on December 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We’ve visited many times, here’s the biggest issue: just because you have open tables doesn’t mean you should fill them. If you’re short handed or backed up people will understand more if you tell them ahead of time they’ll have a short wait time until seated. These poor servers are running around as 2 managers are casually walking, that’s an issue right there. Pitch in! And… when there’s mistakes or issues at a table it’s your job to come apologize. It’s not rocket science it’s basic customer service.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 29, 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Florence restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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6. R

   Robert

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined on December 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Service was great but we ordered steak, one was over cooked and two others were really tough.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 29, 2024

   Thanks for your feedback, Robert. We’re glad to hear the service met your expectations, but we apologize for the steak issues. Your experience is important to us, and we’ll work with our kitchen team to ensure our steaks are cooked to perfection in the future.
   

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7. D

   Damon

   Cincinnati

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great dinner. An had a great time. Will go back for sure
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 21, 2024

   Thanks for the fantastic feedback, Damon! We're thrilled to hear you had a great dinner and enjoyed your time with us. We can’t wait to welcome you back for another amazing experience!
   

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8. g

   greg

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ's service and food were very good. Our waitress was very helpful in letting us know about specials being offered. She came back just enough to check on everything. I would recommend this BJ's restaurant in Florence, Ky.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 21, 2024

   Greg, thank you for your fantastic review! We're thrilled to hear you enjoyed the service and food at our Florence location. Our team works hard to make every visit special, and it’s great to know they made a positive impact. We appreciate your recommendation!
   

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9. R

   Rae

   Cincinnati

   8 reviews

   2.0

   8 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was painfully slow. Food was just OK. My son had 1 beer that was just terrible and sent back and the next one wasn’t much better. $9 for a beer is really too high. We won’t be back anytime soon.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 14, 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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10. A

    Angela

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food , atmosphere, service. The restrooms were clean. Thank you!
    

    BJ's Restaurant & Brewhouse - FlorenceResponded on December 19, 2024

    Thank you, Angela! We’re thrilled you enjoyed the food, atmosphere, and service. Clean restrooms are important to us, and we appreciate your kind words. Looking forward to welcoming you back soon!
    

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