BJ's Restaurant & Brewhouse - Laguna Hills

Review summary

1. L

   Liz

   VIP

   Orange County

   51 reviews

   5.0

   51 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I haven't been to this restaurant in years. I was blown away by the beautiful remodel. All of our food was excellent! The service was also very good. We had to request that they clean the table and booth a bit because it was sticky and lots of food crumbs on the seat but aside from that, it was a very nice experience. Everyone we asked for help was pleasant and acted immediately! I would highly recommend the pork ribs!
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded 1 day ago

   Liz, thank you for your fantastic review! We're thrilled you loved the remodel and enjoyed your meal, especially the pork ribs. We appreciate your feedback about the table and will ensure our team addresses this. Looking forward to seeing you again soon!
   

   Is this helpful?

   Report
2. B

   Bill

   Orange County

   17 reviews

   5.0

   17 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service was great as usual. Another fine night out.
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on November 4, 2024

   Bill, we’re thrilled to hear you enjoyed your night out with us! Our team works hard to provide top-notch food and service, and it’s wonderful to see that reflected in your experience. We can't wait to welcome you back for another great evening!
   

   Is this helpful?

   Report
3. R

   Rick

   VIP

   Orange County

   86 reviews

   5.0

   86 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great prime rib dinners and drinks. Great value for the money.
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on November 4, 2024

   Rick, we’re thrilled to hear you enjoyed our prime rib dinners and drinks! Providing great value is what we strive for. Thanks for the fantastic review, and we can’t wait to welcome you back for another delicious meal!
   

   Is this helpful?

   Report
4. S

   Sasan

   Orange County

   3 reviews

   4.0

   3 reviews

   Dined on October 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Staff seemed to be overwhelmed with the crowd. We had a reservation and checked in 10 minutes early but had to wait 20 minutes to be seated. Appetizer was late to arrive and food was served before appetizer. Food was not properly prepared the way we had it many times before. However, our server was great and did her best to serve us.
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on October 20, 2024

   Sasan, we appreciate your feedback and are glad to hear our server made a positive impact. We apologize for the delays and the food not meeting your expectations this time. Your experience helps us improve, and we hope to provide a smoother visit next time. Thank you for sharing!
   

   Is this helpful?

   Report
5. D

   Dan

   VIP

   Orange County

   21 reviews

   4.0

   21 reviews

   Dined on October 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Server Adam was excellent, attentive and thorough.
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on October 7, 2024

   Thanks for the great feedback, Dan! We're thrilled to hear that Adam provided excellent service. We'll be sure to share your kind words with him. Your experience means a lot to us, and we look forward to serving you again soon!
   

   Is this helpful?

   Report
6. R

   Richard

   VIP

   Orange County

   12 reviews

   5.0

   12 reviews

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went to BJs for a nice dinner to celebrate our wedding anniversary with our son, his wife, and their friend. We had a great dinner since each had variety to chose from. We wanted to top it off with a Pizzouki (the Halloween version) and that was a great way to celebrate. I also had one of their house beers. We enjoyed the time there.
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on October 1, 2024

   Richard, we're thrilled to hear you had such a wonderful anniversary celebration with us! It's great that you enjoyed the variety on our menu and topped it off with a Pizookie. We appreciate your kind words and hope to see you again soon for more memorable moments!
   

   Is this helpful?

   Report
7. J

   Jennifer

   Orange County

   1 review

   3.0

   1 review

   Dined on September 23, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   We were seated on the patio. The first 2 tables we looked at were dirty and there was litter on the bench seats. Seemed like they didn't clean up from last night. Food was good. It was nice that we could sit for a couple of hours and catch up with old friends. After we got the check the waiter disappeared. We all ran out of water. Maybe he thought his job was done. Not quite. I like the Rancho Santa Margarita BJ's better than the one in Laguna Hills.
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on September 26, 2024

   Thank you for sharing your experience, Jennifer. We’re glad you enjoyed the food and time with friends, but we apologize for the cleanliness and service issues. Your feedback is important, and we’ll address these concerns to ensure a better visit next time. We appreciate your input!
   

   Is this helpful?

   Report
8. A

   Arman

   Los Angeles

   1 review

   4.0

   1 review

   Dined on September 21, 2024

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 4

   The bbq wings were drenched in sauce—not in a good way. Service is hit or miss. You’re better off sitting in the bar area if you want the servers to pay attention to you
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on September 22, 2024

   Arman, thanks for your feedback! We're glad you enjoyed the BBQ wings but sorry to hear about the sauce and service experience. We’ll share your thoughts with the team to improve. We appreciate your insights and hope to provide you with a better visit next time!
   

   Is this helpful?

   Report
9. J

   Jeff

   VIP

   Orange County

   14 reviews

   4.0

   14 reviews

   Dined on September 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   Once seated, the service was excellent. The front desk continues to be unorganized and the restaurant is in serious need of remodeling.
   

   BJ's Restaurant & Brewhouse - Laguna HillsResponded on September 22, 2024

   Jeff, thanks for your feedback! We're glad to hear you enjoyed the service. We take your comments about the front desk and the restaurant's appearance seriously and are actively working on improvements. Your insights help us grow, and we appreciate your support!
   

   Is this helpful?

   Report
10. S

    Snehit

    VIP

    San Diego

    10 reviews

    2.0

    10 reviews

    Dined on September 12, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Waited for table even after reservation for 20 mins. Waiter took a long time to take our orders and food came almost one hour after checkin. Definitely not a place for lunch time food Food was ok. Ribs felt as if they were cooked long before and reheated to serve .
    

    BJ's Restaurant & Brewhouse - Laguna HillsResponded on September 16, 2024

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

    Is this helpful?

    Report