BJ's Restaurant & Brewhouse - Lexington

Review summary

1. C

   Chaise

   Louisville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Valentines Day with my husband. Great experience as always! This chain has never let me down!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded 1 day ago

   Thanks for the wonderful feedback, Chaise! We're thrilled to hear you and your husband had a great Valentine's Day experience with us. It's our goal to consistently deliver memorable moments, and we're glad to know we've met your expectations. Looking forward to welcoming you back soon!
   

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2. D

   Diana

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal. The waiter was very friendly.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded 5 days ago

   Thank you, Diana! We're thrilled to hear you enjoyed your meal and that our waiter made a positive impact on your experience. We look forward to welcoming you back for another great dining experience soon!
   

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3. D

   David

   Louisville

   18 reviews

   5.0

   18 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great from start to finish. We had a main server and an intern-- both were great. Food is always wonderful, well portioned and cooked to order!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on February 9, 2025

   Thank you, David! We’re thrilled to hear you had a fantastic experience with our team and enjoyed your meal. Your feedback means a lot to us, and we can’t wait to welcome you back for another great visit!
   

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4. J

   Jason

   Charleston

   7 reviews

   5.0

   7 reviews

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good variety of food and it wasn’t very busy, which was good
   

   BJ's Restaurant & Brewhouse - LexingtonResponded today

   Thanks for the fantastic feedback, Jason! We're thrilled you enjoyed our diverse menu and appreciated the relaxed atmosphere. We hope to see you again soon for another great experience!
   

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5. D

   Dustin

   VIP

   Alabama

   1 review

   1.0

   1 review

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we arrived they did not honor our reservation and we were told it would be at least 45 minutes. Our party of six included three small children and we ended up having to get fast food. Was there an apology? No, instead the girl at the stand said we “should have arrived earlier.” We were five minutes early for our reservation. Never again will we be back.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on February 3, 2025

   Dustin, we're truly sorry to hear about your experience. This isn't the level of service we strive for, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we hope you'll reconsider giving us another chance in the future.
   

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6. B

   Bob

   VIP

   Louisville

   9 reviews

   4.0

   9 reviews

   Dined on January 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice selection of food and beverages. Clean and well staffed.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 30, 2025

   Thanks for the great feedback, Bob! We're glad you enjoyed our food and beverages, and we appreciate your recognition of our clean environment and attentive staff. We’re always striving for that 5-star experience, so we hope to see you again soon!
   

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7. J

   Jerrie

   VIP

   Louisville

   12 reviews

   5.0

   12 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and our server, Tammy, was the best!! Always enjoy going to BJ’s. Also, the Pizzokis are great!!
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 28, 2025

   Thanks for the fantastic review, Jerrie! We're thrilled to hear you enjoyed the food and had a great experience with Tammy. Pizookie are definitely a favorite! We can’t wait to welcome you back for more delicious moments.
   

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8. S

   Sarah

   Louisville

   5 reviews

   4.0

   5 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoy this restaurant. Consistently have great food and great service.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 28, 2025

   Thank you, Sarah! We're thrilled to hear you consistently enjoy our food and service. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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9. A

   Allison

   Louisville

   3 reviews

   3.0

   3 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server Tammy was fantastic and the food was good. Once at our table, everything was fine. However, they don't seem to understand the concept of a reservation. We had a party of 10 on a Saturday evening so we made a reservation at 6 pm. We arrived shortly before 6 pm and were told that it might be an hour wait for our table. Given we were a party of 10 and it was Saturday evening, we didn't have a lot of options if we wanted to eat dinner out and we were celebrating two birthdays that evening. The hostess seemed very perturbed with my questions about the reservation and did not seem to understand the concept of a reservation because she said there were other people with reservations and walk-ins. After 15-20 minutes, we went to check where we are on the list and when the hostess showed us, we saw there were people with 6:15 pm and 6:30 pm reservations ahead of us. The hostess said "they checked in before you". We made a reservation so we didn't have to get there early and wait. We ended up being seated at 6:35 (after people with later reservations). In the words of Jerry Seinfeld "you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." The purpose of a reservation is for the table to be ready at the specified time. If you can't make that work, then don't take reservations.
   

   BJ's Restaurant & Brewhouse - LexingtonResponded on January 24, 2025

   Thank you for sharing your experience Allison. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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10. G

    Gerry

    Columbus

    3 reviews

    2.0

    3 reviews

    Dined on January 18, 2025

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 4

    Overbooked during a UK game. Waited 45 minutes for a reserved table. They blamed it on Open Table overbooking.
    

    BJ's Restaurant & Brewhouse - LexingtonResponded on January 23, 2025

    Gerry, we apologize for the inconvenience during your visit. We strive to provide a smooth experience, and it’s frustrating when things don’t go as planned. Your feedback helps us improve, and we appreciate you sharing your experience with us. We hope to serve you better next time.
    

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