BJ's Restaurant & Brewhouse - Outlets at Orange

Review summary

1. K

   Kelly

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation and we were seated right away. Then everything went downhill. We sat at our table for almost 20 minutes and none of the servers acknowledged us. Not even a hello. We watched the servers look completely confused at which table to deliver their food to. The management really needed to srep in and get the service team organized. They didn't during the time we were there. We wound up leaving after waiting for almost 20 minutes and went somewhere else.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded 1 day ago

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Outlets at Orange restaurant.
   

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2. N

   Nick

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   3 plates had to be corrected. Once the plates were corrected, 2 out of the 3 were still not good. The steak was horrible. Waiter took a bit long for her to warm up / smile. The server was not people friendly. At first she seemed like she was having a bad day or we were bothering her to ask a question or to get us a drink etc.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded 2 days ago

   Nick, we appreciate your feedback and are sorry to hear about your experience. We strive for high standards in both food and service. Your comments will help us improve. We hope to provide a much better visit next time. Thank you for sharing your thoughts with us.
   

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3. S

   Shakey

   Orange County

   1 review

   2.0

   1 review

   Dined on November 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Usually a great spot for me but must’ve went on a wrong day. Went this past Friday and waited almost 50minutes to receive our food. Had our drinks refilled twice only because I got up and asked for a refill. Server was nowhere to be found most of the time there. Food was still good but pizookies were severely undercooked and super doughy. Had to get new ones that were actually baked throughout. Overall experience was okay but nothing like my other experiences there. Always had the best services when I previous attended but like I said before , maybe just a bad day to go. 4/10
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded 7 days ago

   Thank you for sharing your experience Shakey. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. C

   Cecilia

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Slow service. Took us 2.5 hours to just have dinner and dessert
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded 5 days ago

   Hi Cecilia, we appreciate your feedback and are sorry to hear about your experience. We strive for timely service, and it's clear we fell short during your visit. Your comments will help us improve, and we hope to provide a better experience next time. Thank you for sharing!
   

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5. D

   Dennis

   Orange County

   21 reviews

   4.0

   21 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The $13 lunch items are quite the hit. The delicious salads, mini pizzas and dessert filled us up. It did take awhile to get our food during lunch time, so plan accordingly.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on November 16, 2024

   Thanks for the feedback, Dennis! We're thrilled you enjoyed the lunch options. We appreciate your patience during busy times and are always working to improve service speed. Looking forward to seeing you again soon for another tasty meal!
   

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6. H

   Hannah

   Orange County

   7 reviews

   4.0

   7 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   I enjoyed going to BJs this weekend. It seemed we unfortunately came at a time when there weren't any amazing deals (on us!). The wedge salad isn't the best I've ever had. Pizookie slapped as always. Service was a little slow.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on November 12, 2024

   Thanks for your feedback, Hannah! We're glad you enjoyed the Pizookie and appreciate your thoughts on the wedge salad and service. We strive to offer great deals and experiences, so we’ll work on improving. Hope to see you again soon for a better visit!
   

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7. P

   Philesha

   Orange County

   1 review

   5.0

   1 review

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We hosted a party for my 6 y/o baby girl and everyone was so sweet and helpful. Our servers were great and very attentive! We definitely will be back!
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on October 21, 2024

   Philesha, we’re thrilled to hear that your daughter’s party was a success! It’s wonderful to know our team made the day special for you. We can’t wait to welcome you back for more memorable celebrations!
   

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8. J

   Joe

   Orange County

   25 reviews

   5.0

   25 reviews

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation for 9 people on Open Table but then we had 10 people all together when we got there. We were offered to sit outside and with heaters, so it turned out ok after all. Good food. Good service. No complaints. We will be back. Thanks.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on October 3, 2024

   Thank you, Jared! We're thrilled to hear you enjoyed your lunch and appreciated our service. We can’t wait to welcome you back for your next visit!
   

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9. P

   Patti

   Orange County

   1 review

   1.0

   1 review

   Dined on August 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Terrible food. Ridiculous service . Could not get anything right from the order to the bill Noise level off the charts. Way to loud. Will never go back In addition,the price for that quality of food is hideous. I am all for paying for good food whatever the price may be, but that food was just awful,l all six entrees.
   

   BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on August 28, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Outlets at Orange restaurant.
   

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10. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined on July 6, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was delicious! Ashley was very attentive will definitely be back!
    

    BJ's Restaurant & Brewhouse - Outlets at OrangeResponded on July 8, 2024

    Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

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