BJ's Restaurant & Brewhouse - Oxmoor Center Mall

Review summary

1. R

   Roy

   Louisville

   184 reviews

   vip
   5.0

   184 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food and service was exceptional. Arianna was our server and she was great. She is the best server we have ever had at BJs.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded 1 day ago

   Roy, thank you for your fantastic review! We're thrilled to hear you enjoyed your experience and that Arianna made such a positive impression. We look forward to welcoming you back for more great food and service!
   

   Is this helpful?

   Report
2. s

   shawna

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always amazing! Something on the menu to please everyone, even a large group. LOVE that they take reservations, especially when you have a large group!!
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on November 12, 2024

   Thanks, Shawna! We're thrilled to hear you enjoy our food and the variety we offer. Reservations are definitely a game-changer for larger groups. We can’t wait to welcome you back for another great meal!
   

   Is this helpful?

   Report
3. K

   Karen

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined on October 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our group of retired teachers enjoyed our meals. Several of us got the lunch special with the dessert which we thought was a great treat. They were delicious by the way. Overall I think everyone had a good time and could hear each other pretty well. We enjoyed our meals It was convenient and we could go to the mall if you wanted to.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on October 18, 2024

   Thank you for your wonderful review, Karen! We're thrilled to hear that you and your group of retired teachers enjoyed your meals and had a great time. It's fantastic that the lunch special and dessert were a hit! We hope to see you all again soon.
   

   Is this helpful?

   Report
4. DG

   DaveG

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined on July 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great meal with our granddaughter And her friends
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on July 28, 2024

   We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!
   

   Is this helpful?

   Report
5. WM

   WMFoodie

   Nashville

   5 reviews

   2.0

   5 reviews

   Dined on June 16, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We have had better experiences- given that it was Father’s Day we expected it to be a little busier but it was not very busy- lots of open tables around us. With that said, our service was VERY slow! Our waitress seemed super overwhelmed and wasn’t attentive to our table. A few of our food items were cold. It took close to 20-30 minutes each time we would tell her something to receive what we asked for- refills, to go boxes, sauces, etc. Even dessert took a really long time to receive. The food was ok, not the best we’ve had. The price was definitely not what we expected based on our experience. It was very expensive!
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on June 18, 2024

   We are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Louisville

   66 reviews

   vip
   4.0

   66 reviews

   Dined on June 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Ordered the fish and chips, the fish was slightly overcooked. The service was exceptional.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on June 17, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

   Is this helpful?

   Report
7. P

   Potts

   Louisville

   184 reviews

   vip
   4.0

   184 reviews

   Dined on June 4, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our food was excellent but we waited for Refills. Service needs to improve some, it was totally bad but could be improved
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on June 6, 2024

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

   Is this helpful?

   Report
8. RN

   RicoNKevin

   St. Louis

   80 reviews

   vip
   4.0

   80 reviews

   Dined on May 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Host needs to learn how to use OpenTable reservations. The host cancelled the reservation instead of accepting it. The manager was helpful and corrected the issue. The server was personable and a delight. Food was scrumptious and dessert divine !
   

   • 
   • 
   • 

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on May 31, 2024

   Hi Rico. Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

   Is this helpful?

   Report
9. JL

   JackLR

   Louisville

   2 reviews

   3.0

   2 reviews

   Dined on May 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   A decent place can fall apart with the wrong people. The person working the host station was either stoned or clueless. We arrived on time for our reservation, and were told "give me a minute to find you a table." 15 minutes later, we are looking at empty tables and still not seated. So we asked again, he once again said "give me a minute to find you a table." We were taken to an empty tablet. After 15 minutes, we had not seen a server. I once again went to the host station. He was grabbing menus for a couple he was about to seat when he asked if I needed something. I asked if he had marked the table as seated because we had not been served. He asked where we were sitting. I pointed at the rest of my party in the dining room. He said, "can you take me to the table?" I walked to the table and he followed, leaving those he was about to seat dumbfounded. He said "give me a minute" then went into the back. About 5 minutes later, a server came, apologized and shared that he had seated us in the wrong section. The rest of the service was fine, but the useless host soured the experience.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on May 15, 2024

   We are sorry to read your recent experience with us was not up to par, Jack. We will work with our team to make sure this does not happen again.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Louisville

    1 review

    2.0

    1 review

    Dined on May 12, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 1

    Took forever to be served and was seated at a dirty booth.
    

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on May 14, 2024

    Thanks for letting us know about your experience. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you. Our Operations team will look into your feedback further to make sure that anything which should be addressed is addressed!
    

    Is this helpful?

    Report