BJ's Restaurant & Brewhouse - Oxmoor Center Mall

Review summary

1. s

   shawna

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time & the reservations rock!! Good food & great beer selection
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded today

   Shawna, we’re thrilled to hear you had a great time! It’s awesome that you enjoyed our food and beer selection. We can’t wait to welcome you back for another memorable experience!
   

   Is this helpful?

2. L

   Libby

   Louisville

   2 reviews

   1.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a bad experience all around. Made reservations for 9 two days before at 6:30. Walked in 10 minutes early and checked in. Waited until almost 7 to be sat after I told the lady that 3 of our friends weren’t going to make it. We sat down, waitress took forever to order drinks. Finally got drinks. The waitress was MIA all night. I ordered the Mac n cheese and couscous bites and my friends ordered the chips and dip app. My app of fried food came out first and then the chips and came out 10 minutes later. The spinach artichoke dip looked like it had been sitting for awhile as the top was chilled over and looked like it was overcooked on top. We asked the waitress about some of the seasoning that was stuck in the corner of dish and she was snobby. Said it was artichoke dip.. no duh.. what was all the brown crap in the corner of the dish. We got it replaced. We finally tracked out waitress down to order 2 out of 6 people ordered when we got to the third. She wanted the steak at medium rare and she told her she couldn’t do that. The best she could do was medium. My friend called her out for her attitude and said she was being rude(her tone was awful). The waitress replied that my friend was rude too. We decided to not order, asked to close out and got the manager. The manager got us a new waiter and refunded our apps. The second waiter was better.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded 7 days ago

   Libby, I’m truly sorry to hear about your experience. We strive for exceptional service, and it sounds like we missed the mark. Thank you for bringing this to our attention; we’ll address these issues with our team to ensure a better experience in the future.
   

   Is this helpful?

3. R

   Roy

   VIP

   Louisville

   192 reviews

   5.0

   192 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was very good. Our server checked on us often.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on February 18, 2025

   Thank you, Roy! We're thrilled to hear you enjoyed the food and service. Our team works hard to ensure a great experience, and your feedback means a lot. We look forward to welcoming you back soon!
   

   Is this helpful?

4. M

   Melanie

   Louisville

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We didn’t get seated till 40 min after our reservation time and had an event to attend so it was pretty rushed dinner.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on February 17, 2025

   I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
   

   Is this helpful?

5. C

   Chris

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Tatonka stout was excellent as was the Ahi tuna salad Overall great experience
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on February 12, 2025

   Thanks, Chris! We're thrilled to hear you enjoyed the Tatonka stout and Ahi tuna salad. Your feedback motivates us to keep delivering great experiences. We look forward to welcoming you back for more delicious moments!
   

   Is this helpful?

6. A

   Ashley

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Family of 9, was able to be seated a few minutes before reservation time since the staff had already put our table together. Extremely friendly and attentive staff. Second birthday this year that we have celebrated here due to the service and attitude of the staff. Will definitely be back soon.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on February 4, 2025

   Thank you, Ashley! We're thrilled to hear that you and your family had a great experience with us. Our team loves celebrating special moments, and we're honored to be part of your birthday traditions. We can't wait to welcome you back for more celebrations!
   

   Is this helpful?

7. D

   Darlene

   Louisville

   13 reviews

   4.0

   13 reviews

   Dined on January 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great place for lunch - not crowded at noon and their $13 menu provided plenty of choices. I got the chicken Parmesan with pasta and a salted caramel pizzoki dessert and was more than full. Staff is great and friendly. Restrooms are clean. At the time I was there the noise level was as to be expected- I could hear my friend across the table without problems.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on January 28, 2025

   Thanks for the kind words, Darlene! We're thrilled you enjoyed your lunch and appreciated the atmosphere. Your feedback about the menu and staff means a lot to us. We look forward to seeing you again soon for another delicious meal!
   

   Is this helpful?

8. O

   Oscar

   Louisville

   1 review

   5.0

   1 review

   Dined on January 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time at this restaurant & I have to say: “Amazing unlimited soup & salad! Very delicious! My favorites were the clam chowder & broccoli cheddar soup. And for the salad: the mozzarella & tomato!” The mini pizookie was great, for a nice finishing touch. Great Value! We will be back!
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on January 11, 2025

   Thanks for the fantastic review, Oscar! We’re thrilled you enjoyed our unlimited soup and salad, especially the clam chowder and mozzarella salad. The mini pizookie is definitely a crowd favorite! We can’t wait to welcome you back for more delicious moments.
   

   Is this helpful?

9. P

   Pc1029

   VIP

   Louisville

   483 reviews

   4.0

   483 reviews

   Dined on January 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had 11 family members & had a big variety of appetizers & entrees & pizookies. Service was great as was the food. Our reservation was ready when we arrived.
   

   BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on January 6, 2025

   We're thrilled to hear that your family enjoyed a variety of our dishes and received great service! It's wonderful to know your reservation was spot on. We appreciate your feedback and look forward to welcoming you all back for another tasty experience!
   

   1 person found this helpful

10. d

    dan

    VIP

    Louisville

    22 reviews

    5.0

    22 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We recently booked the private dining room at BJ's for our daughter's birthday celebration, and it was a fantastic experience! The room was beautifully designed and spacious, providing plenty of comfort for all our guests to enjoy the occasion. Our waitress, Tammy, was absolutely amazing—gracious, attentive, and highly professional. She ensured that everyone in our party felt well taken care of and had a great time. Her warm demeanor truly added to the celebration. The food was delicious and arrived promptly, with appetizers served quickly to kick off the meal. Everything was perfectly prepared and exceeded our expectations. A big thank you to BJ's and especially Tammy for making our celebration so memorable. Highly recommend!
    

    BJ's Restaurant & Brewhouse - Oxmoor Center MallResponded on January 3, 2025

    Thank you, Dan! We’re thrilled to hear that your daughter’s birthday celebration was such a success. It’s wonderful to know that Tammy and our team could make the day special for you and your guests. We appreciate your kind words and hope to celebrate with you again soon!
    

    Is this helpful?