BJ's Restaurant & Brewhouse - West Covina

Review summary

1. B

   Brant

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place never disappoints. The food, service and ambience is always on point. Just make sure to use Open Table to make reservations on the weekends or you’ll have a one hour wait to be seated.
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on October 29, 2024

   Thanks for the fantastic review, Brant! We're thrilled to hear you enjoy our food, service, and ambience. Great tip on using Open Table for weekend reservations—it's definitely the way to go. We look forward to welcoming you back soon!
   

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2. Y

   Yvonne

   Los Angeles

   1 review

   1.0

   1 review

   Dined on October 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   This was supposed to be a special event for me and my family Instead it took sometime before we received our food. It was cold and the meats appeared as if they were sitting for awhile. No taste very disappointing. I spent money on food that was disgusting differently not appealing
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on November 5, 2024

   Hi Yvonne. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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3. L

   Len

   Palm Springs

   3 reviews

   5.0

   3 reviews

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Worth the waiting. Definitely will go back. I just wish the cooks understood what extra well done on a pizza meant. Our pizza was barely warm, but everything else was excellent.
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on October 1, 2024

   Thanks for your awesome feedback, Len! We're thrilled you enjoyed your experience overall. We’ll make sure to communicate your pizza preference to our kitchen team. We look forward to welcoming you back soon for another great meal!
   

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4. F

   Fabian

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jordan was really good. Thank you for the great service!
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on September 23, 2024

   Fabian, we're thrilled to hear you had a great experience with Jordan! Our team takes pride in delivering top-notch service, and your feedback means a lot to us. Thanks for sharing your thoughts!
   

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5. C

   Carl

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on September 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Clarise was amazing! She was very nice, accomodating, and always smiling - she made our night very enjoyable. Thank you, Clarise!
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on September 20, 2024

   Thanks for your wonderful feedback, Carl! We're thrilled to hear that Clarise made your experience so enjoyable. Our team works hard to create memorable moments, and it’s great to know her efforts shone through. We look forward to welcoming you back soon!
   

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6. OT

   OpenTable Diner

   Los Angeles

   1 review

   4.0

   1 review

   Dined on July 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   This place was really good. The food is great. The desserts are always the best and I’m glad that I came here to celebrate my best friend’s birthday.
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on July 14, 2024

   Thank you for your review. We're glad you enjoyed your food and we look forward to serving you again!
   

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7. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on June 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service greeted with a smile by the host’s Makaila very friendly service was waiter was very attentive and food was delish as always !!
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on June 30, 2024

   Thank you for this kind review,. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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8. KS

   KimberlyS

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined on June 27, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   There were several items that we tried to order on a Wednesday night that the restaurant was completely out of/stock. First we tried to order prime rib that was gone so then we chose a ribeye. We waited close to 20 minutes for the waitress to come back and say no the rib eye is out of stock too. So we ordered ribs, and during all of that a waiter comes by and drops a ribeye off at our table. The ribeye was very dry and overcooked. Overall Bjs has always been good I just think tonight may have just been a bad night. I would go back just tonight was no good. Our waitress was very nice she did a good job, it wasn’t her fault at all.
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on June 30, 2024

   Sorry to hear you were disappointed with your meal, Kimberly. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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9. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Server was great. She was professional and attended to us well
   

   BJ's Restaurant & Brewhouse - West CovinaResponded on June 18, 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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10. OT

    OpenTable Diner

    Los Angeles

    1 review

    1.0

    1 review

    Dined on June 16, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    If I could give this place 0 stars I would we made a reservation and still had to wait then once we got seated we waited an hour and a half for our food and when the food got there everything was cold. And also they only brought my families food out and forgot mine but at that point I’d rather have no food then cold food and the hamburger bun was very stale honestly horrendous behavior of theirs. It was supposed to be a nice Father’s Day gift except we were all disappointed. We ended up leaving and not eating because we lost our appetites. Don’t go here and if you do you might as well go cook the food yourself because the waiter will forget about you 🙄
    

    BJ's Restaurant & Brewhouse - West CovinaResponded on June 17, 2024

    We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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