Bluebird Chelsea Restaurant

Review summary

1. L

   Lisa

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good but service was awful. 20 mins wait to even get water. Chips didn’t turn up, spent the whole meal trying to flag down a waiter to ge them and then again for drinks. We didn’t have time for pudding which was a shame as my sons 21st. Will never go back.
   

   Bluebird Chelsea RestaurantResponded 2 days ago

   Dear Lisa, Please accept our sincere apologies regarding the lack of service on your recent visit. It is unacceptable to wait for water or food and we should certainly be attentive in all areas and at all times. This is especially bad as it was your sons 21st so should have been a special occasion so please also send our apologies to him. Yours sincerely, Rachel
   

   Is this helpful?

   Report
2. M

   Martin

   Tampa

   5 reviews

   vip
   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Poor service, server disappeared.never checked back after food served We had to ask for dessert menu We had to find someone to get the check to pay Service charge included so it appears no motivation for good service 
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Martin, Please accept our sincere apologies for your poor experience and we are so sorry that you had to request service more than once as this is unacceptable. As you note we should certainly check back when your food has been delivered and you should not have to ask for menus or the check. Thank you for your feedback and we shall certainly use this in our training sessions. Apologies but best regards, Rachel
   

   Is this helpful?

   Report
3. R

   Richard

   San Diego

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, service and food. Food is a combination of new, healthy and comfort
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Richard, Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

   Is this helpful?

   Report
4. J

   Joanne

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely beautiful food. Amazing restaurant. Bar is nice to sit at prior to sitting at your table. Would recommend 1000%.
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Joanne, We are so very pleased that you found the food beautiful and the whole restaurant amazing. Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

   Is this helpful?

   Report
5. L

   Louise

   Surrey

   75 reviews

   5.0

   75 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice welcome from the staff. Food was very tasty and waitress service excellent.
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Louise, Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

   Is this helpful?

   Report
6. C

   Chris

   London

   36 reviews

   vip
   4.0

   36 reviews

   Dined on November 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice iconic restaurant. Decent menu and wine list. Pleasant service
   

   Bluebird Chelsea RestaurantResponded on November 18, 2024

   Dear Chris, Very kind of you to take the time to send your four star review. If you did have the time to let us know how we could improve upon this score and offer you a five star experience on your next visit we would very much appreciate this. I shall send another private reply as this means that i can enclose our email address. Best regards, Rachel
   

   Is this helpful?

   Report
7. J

   Julia

   London

   1 review

   vip
   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service Lovely location on Kings Road
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Juila, Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

   Is this helpful?

   Report
8. l

   luther

   London

   2 reviews

   4.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   fried chicken was raw and it was really moist raw…
   

   Bluebird Chelsea RestaurantResponded on November 17, 2024

   Dear Luther, Please accept my sincere apologies for us sending out raw chicken to you which is absolutely shocking and unacceptable - chef is investigating immediately. It is very king of you to still award us four stars in spite of this, so the five stars for service and ambience and much appreciated. With apologies but best regards, Rachel
   

   Is this helpful?

   Report
9. M

   Michael

   London

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time there and it was a very good experience. I will definitely go back
   

   Bluebird Chelsea RestaurantResponded on November 17, 2024

   Dear Michael, Thank you for sharing your positive feedback which is much appreciated by all of us here. We pride ourselves in providing excellent service for all our customers and are extremely happy that this commitment has been reflected in your visit. We look forward to welcoming you back in the future. Best regards, Rachel
   

   Is this helpful?

   Report
10. R

    Randy

    London

    1 review

    3.0

    1 review

    Dined on November 11, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    The server was polite, but he never came over to check on us after the food was delivered to the table. There was no follow-up to ask if everything was ok or if we needed anything else. The sandwiches were very good and the desserts were also very good. The scones were over-baked and dry and tiny. We had to flag down the server to get more hot water and that was delivered, but again, no ask if we are enjoying everything or if we needed anything. We waited forever for our bill and put our jackets on for 5-10 minutes as a signal that we were ready to leave and no server. He was addressing an issue with the table beside us and dealt with them and left. We finally had to flag him down again to ask for the bill. He brought it and asked us to please fill out the survey for him. We did bring-this-up with the front desk person and she was very apologetic and offered us a drink. She was very concerned and did advise she would let the manager know. Even though the restaurant was quite quiet - we were seated by a table that was quite loud. It would have been nice to have had the option to be spaced out.
    

    Bluebird Chelsea RestaurantResponded on November 12, 2024

    Dear Randy, Please accept my sincere apologies that you were not checked upon at any stage of your meal as that should be a standard during service to check on the food, if you require anything over and above what you have initially ordered and to ensure that you are happy. Also that we kept you waiting with extra hot water and the bill and that the scones were small and dry which has been passed on to the pastry chef. And we shall offer a choice of tables in future to all guests as some do prefer the windows but some to be secluded. With apologies but best regards, Rachel
    

    Is this helpful?

    Report