Bob's Steak & Chop House - Omni Tucson National Resort & Spa

Review summary

1. MB

   MichelleB

   Phoenix6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful dining experience. Bruce, our waiter, was charming, attentive, and knowledgeable. The food was delicious and well presented, with great pacing.We appreciated the attention from Vi,the sommelier, who gave us an excellent recommendation on wine, and came by several times to check in. We had a lovely time celebrating our anniversary.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 1 day ago

   Michelle, Thank you so much for your kind words and the shout out to Bruce and V. Thank you for celebrating your anniversary with us, and we hope this becomes a tradition. We look forward to seeing you soon. Sincerely, Vila Jarrell General Manager
   

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2. L

   Louise VIP

   Tucson17 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious Our waitress was very accommodating! Great evening.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 3 days ago

   Hi Louise, We're thrilled to hear that you had a great evening at Bob's Steak & Chop House - Omni Tucson National Resort & Spa! It's wonderful to know that our food and service met your expectations. We always strive to provide our guests with the best dining experience possible, and it's heartening to hear that we hit the mark for you. We look forward to welcoming you back soon for another delightful meal. Very Respectfully, Vila Jarrell General Manager
   

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3. OT

   OpenTable Diner

   Washington DC2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bob's always delivers. Excellent food and service
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 3 days ago

   Thanks for the feedback! We're thrilled to hear that you had an excellent experience at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. We always aim to provide excellent food and service to our guests and we're glad to hear that we hit the mark for you. Your positive ratings and the 4-star rating for value are truly appreciated. We look forward to welcoming you back soon! Sincerely, Vila Jarrell General Manager
   

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4. L

   Linda VIP

   Tucson17 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great meal at Bobs! Service and food are always good and loved the Calamari ( 1st time )!
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 6 days ago

   Thanks for the feedback, Linda! We're thrilled to hear that you enjoyed your meal at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. It's great to know that our service and food met your expectations. We're especially pleased that you loved the Calamari for the first time! We appreciate your support and look forward to serving you again soon. Very Respectfully, Vila Jarrell General Manager
   

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5. N

   Nancy VIP

   Phoenix80 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We did not have the best experience tonight. The filet was lukewarm, the waiter was aloof and disappointing. The sommelier was terrific — very knowledgeable and easy to work with. We have always enjoyed eating at Bob’s, but tonight not so much.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 6 days ago

   Hello Nancy, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit to Bob's Steak & Chop House - Omni Tucson National Resort & Spa didn't meet your expectations. We strive to provide our guests with exceptional service and quality food, and we regret that we fell short this time. We appreciate your past patronage and your continued support. We'll take your comments into consideration as we continually work to improve our services. We hope to have the opportunity to serve you again in the future. Very Respectfully, Vila Jarrell General Manager
   

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6. R

   Ronald

   Tucson1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 2

   In our reservation made months ago, we requested "window table": Upon arrival hostess tried to seat us on the outside deck near a window during a massive dust storm. That wasn't appreciated. She then took the time to come to our table later and address us, basically stating that the window seats are highly coveted and difficult to receive. If that is the case, a person deserves to know that before arriving. In other words, since we made our reservation so many months ago we interpreted her words as "we gave your window seat away to someone else." Entry way to restaurant was littered with trash from the dust storm. We witnessed several maintenance people walk by leaving the trash that was pressed up against the entry doors. Rugs in waiting area are in serious need of cleaning or replacement. Soap dispensers in ladies restroom were empty. The food was not what we have grown accustom to at Bob's. Steak was tough, jumbo shrimp were clearly burned, but served anyway. Our waitress was lovely. Paying that kind of money for Bob's food and ambiance used to be worthwhile. This time, it was a serious disappointment. Bob's has been our favorite special restaurant for over a decade. This experience may change that.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on March 4, 2025

   Hi Ronald, We're truly sorry to hear about your recent experience at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. We understand how important it is to know about the conditions when you arrive, especially during a storm. We also regret that the food did not meet your expectations this time. Your feedback about the rugs, soap dispensers, and the quality of the steak and shrimp is taken seriously. We're glad to hear that our waitress was lovely despite the circumstances. We hope you'll give us another chance to make things right. Very Respectfully, Vila Jarrell General Manager
   

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7. K

   Karen

   Phoenix18 reviews

   4.0

   Dined on February 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Lovely anniversary dinner. Down side was the restaurant was pretty empty and the staff knew if was our anniversary and they sat very noisy kids right next to us. There was at least 15 other tables available. It would have been nice to have a more quiet dinner.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 27, 2025

   Hi Karen, We're delighted to hear that you enjoyed your anniversary dinner at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. It's wonderful to know that our team made your special day even more memorable. We're sorry to hear about the noise from the nearby tables. We appreciate your understanding and patience, it's something we'll certainly take into account. We look forward to welcoming you back for another lovely dining experience soon. Very Respectfully, Vila Jarrell General Manager
   

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8. B

   Brian

   Phoenix24 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Although the name does not yell "fine dining", Bob's definitely is that. It begins with a quiet dining room (or patio with a great view if you prefer) with tables set far enough apart that conversations from other diners are not intrusive. Are sever, Bruce, was everything a server should be: knowlegeable, attentive without being overbearing, and willing to find the answer when needed. First of all, all of the food arrived hot. A trait lost on a lot of restaurants. A lobster bisque appetizer was deemed "perfect", the asparagus was perfectly cooked crisp, and Maryland crab cakes were well-seasoned and not at all "fishy." The prices are very high, but you do get a lot of food and keep in mind this is a resort restaurant during the "in" season. There is also a free parking garage, so no additional valet fees to add to the cost of dinner. Highly recommended!
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 25, 2025

   Thanks for the review, Brian! We're thrilled to hear that you enjoyed your dining experience at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. We're glad that our service, food, and overall ambiance met your expectations. We're glad to hear that the lobster bisque appetizer and crab cakes were deemed "perfect." We strive to provide a fine dining experience, and your review helps us do just that. We look forward to welcoming you back for another enjoyable dining experience. Very Respectfully, Vila Jarrell General Manager
   

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9. R

   Robert

   Tucson30 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   What's great about this place is that most everything is included in your meal and not ala carte. At other restaurants everything is ala carte, but at Bob's, besides the main item your choice of potato and a huge cooked carrot are included. Plus on the table to enjoy with your drinks is a jar of huge pickles and pickled peppers. So, what might seem as a steep price, not having to purchase all of your side dishes separately makes the meal a good value. The service is always outstanding and we have never had a meal that was not excellent.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 22, 2025

   Hey Robert, Thanks a lot for your kind words! We're thrilled to hear that you enjoyed our large portion sizes and enjoyed the variety of our menu. Your appreciation for our service and value is much appreciated! We're sorry to hear that you found the value level a bit high. We always strive to provide the best dining experience possible, and your feedback helps us improve. We hope to see you again soon at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. Very Respectfully, Vila Jarrell General Manager
   

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10. M

    Marilyn

    Denver6 reviews

    5.0

    Dined on February 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server, Colleen, could not have been more attentive. Leaving us alone when we were in conversation but being right there when we needed something. The food was outstanding! My husband said it was the best lamb he has ever eaten and the blue cheese salad was to die for!
    

    Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 19, 2025

    Thanks for visiting us, Marilyn! We're thrilled to hear that you and your husband enjoyed your lamb and blue cheese salad. It's always our goal to provide outstanding food and attentive service, so we're glad we hit the mark for you. We appreciate your kind words and look forward to serving you again soon. Very Respectfully, Vila Jarrell General Manager
    

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