Bob's Steak & Chop House - Omni Tucson National Resort & Spa

Review summary

1. K

   Kelly

   Northern MI

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   We had never been to Bob's Steakhouse and we will never go back. The food was not good and it was overpriced. The bread was average, my meal of lamb was poor and my husband's steak was not very good either. The presentation was poor - who wants a whole mushy cooked carrot for a vegetable and the potatoes were greasy. The lamb came out as a whole rack and was impossible for me to cut through - my husband had to stand and cut it for me. I have ordered lamb in many restaurants and it was never served this way. The dill peppers at the table were a strange choice, too. My husband loves steak and thought surely this would be a special meal and it was mediocre. So our Valentine's Day dinner was disappointing. Next year, we will go back to the Keg.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 2 days ago

   Hey Kelly, We're really sorry to hear about your experience at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. We understand that you and your husband had a less than stellar Valentine's Day dinner, and we sincerely apologize for that. We always aim to deliver a great experience, and we regret that we missed the mark. Your feedback on the lamb and presentation is valuable, and we'll certainly take it into account as we continually strive to improve. We're glad that you found our service satisfactory, but we understand that we need to do better. We hope you'll give us another chance to impress you in the future. Very Respectfully, Vila Jarrell General Manager
   

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2. R

   Reza

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The establishment boasts exceptional culinary offerings and impeccable service. Our waitress, Kathleen, was exceptional in her attentiveness and professionalism.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 2 days ago

   Hey Reza, We're overjoyed to hear that you had an exceptional experience at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. We're thrilled that you enjoyed our culinary offerings and found our service to be top-notch. We strive to provide exceptional experiences for our guests and your feedback is a testament to our efforts. Thank you for taking the time to share your positive experience. We look forward to serving you again soon! Very Respectfully, Vila Jarrell General Manager
   

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3. D

   Duncan

   VIP

   Seattle

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   This restaurant was one of the finest dining experiences we have had in Tucson. Service was top notch, the food was excellent. The ambiance suffered a little from the age of the place, but this was minor compared to how good the other elements were. Not inexpensive but worth every penny.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 4 days ago

   Thanks for the review, Duncan! We're thrilled to hear that you had one of your finest dining experiences at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. It's wonderful to know that you enjoyed our service, food, and ambiance. We appreciate your feedback about the ambiance being a bit old-fashioned. We're constantly looking for ways to improve and your input helps us do that. Thank you for the shout out to Kathleen, as well. We hope to see you again soon for another excellent dining experience. Very Respectfully, Vila Jarrell, General Manager
   

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4. A

   Anita

   Tucson

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Colleen was prompt, gracious and helpful in serving us. She was able to assist us with wine and food choices.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 4 days ago

   Thanks for visiting us, Anita! We're thrilled to hear that you had a positive experience at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. It's great to know that our prompt, gracious service was able to assist you with your wine and food choices. We strive to provide a memorable dining experience, and your kind words truly make our efforts worthwhile. We look forward to serving you again soon. Sincerely, Vila Jarrell General Manager
   

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5. P

   Pamela

   Tucson

   3 reviews

   5.0

   3 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we love going to Bob’s, amazing food and service. Always a 10 rating!
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded 6 days ago

   Hello Pamela, Thank you for your glowing review! We're thrilled to hear that you love going to Bob's Steak & Chop House - Omni Tucson National Resort & Spa and that you find our food and service amazing. We're so glad to know that you always find our 10 rating! We can't wait to welcome you back soon for another amazing dining experience. Very Respectfully, Vila Jarrell General Manager
   

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6. A

   Al

   VIP

   Denver

   37 reviews

   4.0

   37 reviews

   Dined on February 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Top notch filet. Incredible wedge salad-blue cheese lovers delight! Huge baked potatoes with all the goodies. Nice selection of cocktails and wine by the glass.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 5, 2025

   Hi Al, We're overjoyed to hear that you enjoyed your experience at Bob's Steak & Chop House - Omni Tucson National Resort & Spa! It's fantastic to know that you loved our filet and the wedge salad, and that our selection of cocktails and wine by the glass hit the spot. We noticed that you rated our value a bit lower. We strive to provide a wide variety of quality food and drinks to our guests, and we're sorry if you felt it was not for your price point. We appreciate your feedback and will certainly take it into consideration. Thanks again for your kind words and for taking the time to share your experience. We look forward to serving you again soon! Sincerely, Vila Jarrell General Manager
   

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7. P

   Paulette

   Tucson

   1 review

   5.0

   1 review

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great service. Our favorite restaurant
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 4, 2025

   Thanks for the feedback, Paulette! We're thrilled to hear that you enjoy our food and service at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. It's always a pleasure to serve guests like you who appreciate our efforts. We're honored to be your favorite restaurant and look forward to welcoming you back soon! Sincerely, Vila Jarrell General Manager
   

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8. D

   David

   VIP

   Phoenix

   22 reviews

   5.0

   22 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed another excellent meal and service from Bobs celebrating a birthday. Colleen our outstanding server provided attention and spacing of our food with perfect timing. Our steaks were cooked exactly as ordered and sides prepared as well. Our wine was also a nice value. Vila the general manager makes everyone feel special and welcome.
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 1, 2025

   David, Thanks for the review, David! We're thrilled to hear that you had another excellent meal at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. It's wonderful to know that our team was attentive and efficient in serving your meal. We take pride in our steaks and it's great to hear that they were to your liking. We're also delighted that you enjoyed our wine and found it to be a good value. We look forward to welcoming you back for more celebrations! Very Respectfully, Vila Jarrell General Manager
   

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9. N

   Nancy

   Tucson

   1 review

   5.0

   1 review

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came in to celebrate our anniversary and a birthday and the staff was so amazing and the food was delicious! We loved the view as well! Pricing is really good for the big portions we recieved, my birthday is in April and we will definitely be back!!!
   

   Bob's Steak & Chop House - Omni Tucson National Resort & SpaResponded on February 1, 2025

   Thanks for visiting us, Nancy! We're thrilled to hear that you enjoyed celebrating your anniversary and birthday at Bob's Steak & Chop House - Omni Tucson National Resort & Spa. It's wonderful to know that our portions met your expectations and that you loved our view. We appreciate your feedback on our pricing, and we're glad to hear that you plan to return in April. We look forward to welcoming you back for more memorable celebrations! Very Respectfully, Vila Jarrell General M
   

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10. T

    Thomas

    San Antonio

    2 reviews

    1.0

    2 reviews

    Dined on January 26, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This particular restaurant has always been five star. However, on a Date Night and a Saturday the entire evening was a disaster.... I ended up walking out and have never done that in my lifetime of 74 years on the planet. I am reaching out to the Manager to discuss my dissatisfaction...
    

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