Bon Ton Prime Rib

Review summary

1. L

   Laura

   San Antonio

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   So our reservation was at 8pm and we arrived at 7:55pm. It took well over 20 minutes for us to get seated despite the reservation. I understand the restaurant was busy and the hostess was trying her best. Management did nothing. I informed the waitress to bring this to the attention of management and no management came by to address this issue. No we apologize for the delay or anything. In fact I did not see anyone from management walking the floor considering the higher end type restaurant. That being said the wedge salad was good with tons of blue cheese. The bon ton oysters were really good and decadent but definitely eat with bread. The prime rib was good but not the best we’ve had. It did not come out hot and barely warm. The fresh horseradish was a good touch as was individual au jus containers. The Mac and cheese was also very good. This restaurant would have gotten a higher review but for the lack of any management acknowledgment.
   

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2. J

   Jina

   VIP

   New York City

   54 reviews

   5.0

   54 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time here. Brought the family and it did not disappoint. Went home stuffed and happy with leftovers that may have even been better the next day!
   

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3. C

   Caitlin

   VIP

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic meal all-around! One of the best prime ribs I’ve ever had.
   

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4. J

   Jan

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was wonderful! The only complaint was our server oversold us on what we ordered. We were going to order two Bon Ton cuts for 6 people. We read the review in the Gambit and decided that would work for our table. The server strongly suggested that would not be enough . We decided 2 people to a Bon Ton cut and ended up having plenty of leftovers. It would have feed 3-4 people with all the salads and sides that we haven gotten. With that said, it was very good and will go back. The Salad wedge was excellent. Also the crawfish mac and cheese and roasted Brussels sprouts.
   

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5. A

   Anna

   VIP

   Los Angeles

   21 reviews

   3.0

   21 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was marginal, potatoes were cold, no remaining med rare prime rib, ran out of desserts. 300.00 dinner for 2 people. Would not recommend.
   

   Bon Ton Prime RibResponded 2 days ago

   Hello Anna, We're truly sorry to hear that your experience at Bon Ton Prime Rib didn't meet your expectations. We always aim to deliver a great dining experience, and we're disappointed to hear that we fell short during your visit. Your comments about the food and the pricing are noted, and we assure you that they will be addressed. We strive to provide the best quality food and service to all our customers, and we regret that we missed the mark during your visit. We appreciate your feedback and hope that we can have another opportunity to serve you better in the future. If you would like to discuss your visit in more depths, please don't hesitate to reach out to me. Best regards, Audri DeVault Senior Manager Bon Ton Prime Rib 504-386-4610
   

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6. K

   Kristen

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent. We were seated at our reserved time, in spite of it being a very busy night 12/25 to dine out. The staff was warm and welcoming from the minute we arrived until we exited the restaurant. Our meals were prepared and presented in a timely manner and exceeded our expectations. I had a prime rib, my husband chose a filet, and the side dishes were just as delicious. 10/10 Highly Recommend
   

   Bon Ton Prime RibResponded 2 days ago

   Thank you Kristen for the five stars! We LOVE IT!! Were truly grateful for your support and wish you and your loved ones a holiday season filled with happiness and gratitude! If there is anything we can do please dont hesitate to reach out to us. Audri DeVault Senior Manager Bon Ton Prime Rib 504-386-4610
   

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7. A

   Adam

   New York City

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Host was completely inept at her job and can’t answer questions. Made rude comments about patrons in front of them. The restaurant ran out of prime rib even though the place is called bon ton prime rib. Also ran out of ice cream. We had to ask four times to get bread. When our baked potatoe was served the waiter was too busy talking to patrons and putting all different fixings on the potato instead of asking what we liked and therefore put stuff on the potato that we don’t like and had to return it for a new one. The steak was ok, not horrible but not amazing. Onion rings and wedge were good. For the cost of the food, the service should match which it did not. The management should just be ashamed and /or embarrassed that is the product they are serving. If you like spending money and being annoyed definitely eat here.
   

   Bon Ton Prime RibResponded 2 days ago

   Thanks for the review, Adam. We're truly sorry to hear about your recent experience at Bon Ton Prime Rib. It's clear that we didn't meet your expectations, and for that, we apologize. We take your comments about our service and food very seriously and will address these issues with our team. We're glad to hear that you enjoyed our onion rings and wedge, and we hope that you'll give us another chance to impress you in the future. If you would like to speak about your experience in more depth we welcome the feedback an you can reach out to me at any time. Warm Regards, Audri DeVault Bon Ton Prime Rib Senior Manager 504-386-4610
   

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8. a

   angela

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even with a reservation we waited an additional hour there should be a time limit on the tables after the food arrives at table side. It was expensive and delicious A great Christmas meal 32 oz prime rib!!!! The food and atmosphere were fantastic!
   

   • 

   Bon Ton Prime RibResponded 2 days ago

   Thanks for the review, Angela! We're thrilled to hear you enjoyed your Christmas meal at Bon Ton Prime Rib. It's great to know that our prime rib was a hit! We apologize for the delay in seating, we'll certainly take your feedback into account. We aim to provide a seamless dining experience and your feedback helps us do that. We're glad you had a fantastic time and we hope to see you again soon! Bests, Audri DeVault Senior Manager Bon Ton Prime Rib 504-386-4610
   

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9. L

   Louise

   VIP

   Washington DC

   39 reviews

   3.0

   39 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   We went on Christmas Day and they obviously overbooked. We had a 45 minute wait for our4:00 reserved table and we had my 98 yr old father in law on a walker waiting in the middle of the aisle. There was no other place to wait. If you want a lively, festive, loud place to eat, the Bon Ton was the place. It’s definitely not like in the old days, but for the young, it’s probably the happening place. Once we were seated, the service and food were pretty good- the prime rib was good and our crabmeat au gratin was good. We had the ice cream parfaits and that was fun. Valet service was a wonderful perk.
   

   Bon Ton Prime RibResponded 2 days ago

   Louise, Thank you for taking the time to write us a review. We truly value all input. I want to extend our deepest apologies on the wait time for your reservation. It saddens us to hear that we fell short of delivering the experience you deserved. We take your feed back very seriously. We hope for another opportunity on serving you. Warm Regards, Audri DeVault Senior Manager Bon Ton Prime Rib 504-386-4610
   

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10. M

    Monica

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful Christmas dinner experience with family. Met new friends and thoroughly enjoyed our dinner. Many blessings to you and the fine team!
    

    Bon Ton Prime RibResponded 2 days ago

    Thank you Monica for the five stars! We LOVE IT!! Were truly grateful for your support and wish you and your loved ones a holiday season filled with happiness and gratitude! If there is anything we can do please dont hesitate to reach out to us. Audri DeVault Senior Manager Bon Ton Prime Rib 504-386-4610
    

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