Bookmarks

Review summary

1. G

   Gladys

   New York City18 reviews

   1.0

   Dined on February 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Ambience and view was good. However service was very poor even though there were only a handful of other customers. They didn’t have the advertised happy hour and didn’t have 2 of the most popular red wines of the 5 on their list. The food was also not as expected.
   

   BookmarksResponded 5 days ago

   Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the ambience and view. However, we're truly sorry to hear that your experience with our service and menu didn't meet your expectations. We strive to provide excellent service and a great selection of food and drinks, and we sincerely apologize for falling short in these areas during your visit. We'll be addressing your concerns with our team to ensure this doesn't happen again. We hope you'll give us another chance in the future to provide you with the experience you deserve.
   

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2. T

   Tara

   Orlando3 reviews

   5.0

   Dined on January 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were greeted warmly and led to a comfortable and cozy spot not far from the fireplace. Our party of three had plenty of space for ourselves and our work bags. It was 4:30, so it was still quiet, and we enjoyed a cocktail hour together before heading downstairs to dinner.
   

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3. J

   Jennifer VIP

   New York City68 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best waitstaff and bartenders, most creative cocktails! Great for groups!
   

   BookmarksResponded on January 28, 2025

   Thank you for the glowing review! We're thrilled to hear you loved our cocktails and found our waitstaff and bartenders to be the best. It’s wonderful to know you enjoyed the atmosphere for groups as well. We can’t wait to welcome you back for more great times at Bookmarks Lounge! Cheers!
   

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4. L

   Licelle

   New York City22 reviews

   5.0

   Dined on December 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is a go-to spot for me. Truly a reliable classic.
   

   BookmarksResponded on January 7, 2025

   Thank you for visiting Bookmarks Lounge and sharing your five-star rating. We're delighted that you enjoyed your experience. We look forward to your next visit. Cheers!
   

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5. L

   Liza

   Indiana4 reviews

   1.0

   Dined on December 14, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The Rooftop Bar seemed cute and cozy. After sitting down our seats were very uncomfortable and there was a draft coming through the windows which completely surrounded us. the waitress never asked if we wanted another drink and we had to go find someone to get a check.
   

   BookmarksResponded on January 7, 2025

   Thank you for sharing your experience. We’re sorry to hear that your visit to Bookmarks Lounge wasn’t as comfortable as we’d like it to be. We apologize for the draft and the lack of attentive service—this certainly isn’t the experience we aim to provide. Your feedback is valuable, and we’ve addressed the seating and service concerns to ensure future visits are more enjoyable. We hope you’ll give us another chance to provide the cozy, welcoming atmosphere you were expecting.
   

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6. R

   Rob

   New York City3 reviews

   4.0

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Wish the server would come check more often on our table
   

   BookmarksResponded on December 9, 2024

   Thank you for your feedback. We’re sorry to hear that our service didn’t meet your expectations during your visit. We strive to provide attentive and timely service, and we’ll use your comments as a reminder to improve in this area. We hope you’ll give us another chance to show you the full experience Bookmarks Lounge is known for. Thank you for sharing your thoughts!
   

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7. M

   Michael

   Charleston2 reviews

   3.0

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very difficult to locate. No signage at all. Has potential to be really nice location, however, very very dimly lit. Only lighting was a single battery tea light. Fare was limited and nothing to brag about. Drinks were meh, again nothing to brag about. Service was mediocre and indifferent at best. Way over priced for services received. Place is very cool location. Need someone to one to actually try to make it a really nice spot.
   

   BookmarksResponded on October 23, 2024

   Thank you for sharing your thoughts with us. We're sorry to hear that your experience didn’t meet your expectations. We appreciate your feedback on the menu, drinks, and service, and we’ll be addressing these areas with our team to improve the overall experience. We’re always striving to make Bookmarks Lounge the best it can be, and we hope you'll give us another opportunity in the future.
   

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8. J

   Jennifer VIP

   New York City68 reviews

   5.0

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place! Great service; fun and creative cocktails!
   

   BookmarksResponded on October 23, 2024

   Thank you for the wonderful review! We're thrilled to hear you enjoyed the great service and creative cocktails at Bookmarks Lounge. We look forward to welcoming you back for more fun experiences soon!
   

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9. S

   Steve

   New Zealand1 review

   3.0

   Dined on September 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   OK rooftop, rv on Timeout overaccentuated the positives We changed tables early on outside to a better spot. We did however have to ask the waitress to wipe the table after she had cleared it for us Cocktails were fine. Don’t expect a fine dining experience, just basic tapas/nibbles
   

   BookmarksResponded on September 16, 2024

   Thank you for taking the time to share your feedback. We're glad to hear you found a better spot on the rooftop, but we apologize for the oversight in clearing your table promptly. We'll make sure to address this with our team to improve the experience moving forward. While we focus on offering a casual vibe with drinks and light bites, we appreciate your feedback on the cocktails and food, and we hope to welcome you back for another visit soon.
   

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10. K

    Kate VIP

    New York City3 reviews

    2.0

    Dined on August 26, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    This is a great spot if you need to meet someone for a quiet drink. Walk-in seating is also available for the patio, which is a nice option. The cocktails and food are decent and what you would expect from a hotel lounge. The only thing lacking is the service. Both times I have been there it has been so completely (laughingly) inattentive, that they probably shouldn't bother offering table service at all. So, service could definitely be better, but the trade off is a place that is definitely less crowded than most other lounges in mid town.
    

    BookmarksResponded on August 29, 2024

    Thank you for sharing your feedback. While we’re glad you found Bookmarks Lounge to be great for a quiet drink, we're sorry to hear that our service completely missed the mark on more than just one occasion. We strive to provide attentive service, and have addressed this with our entire team. We hope you’ll give us another chance to provide a better experience next time. Thank you for your insights.
    

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