Boom + Batten

Review summary

1. E

   Eileen

   Vancouver2 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Service was slow to get going therefore not sufficient time to enjoy the delicious food before we had to leave. If you have the space and no pressure for tables, why not let your paying guests stay a bit longer for another drink, maybe even a little dessert.
   

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2. R

   Rachel VIP

   Vancouver7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food and ambience was excellent. Server was absent minded and bored. Other than that it was a good experience and we would definitely return!
   

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3. P

   Peter

   Seattle2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and ambience. Love it. Will be back often.
   

   Boom + BattenResponded 1 day ago

   Hello Peter. thank you for your outstanding review. We are thrilled that you enjoyed both the food and the ambiance while dining with us. Creating a welcoming and memorable dining experience is always our goal, and knowing that you plan to return often truly means a lot to us. Thank you for taking the time to share your experience with us. We look forward to serving you another excellent meal soon!
   

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4. d

   david

   Vancouver6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food in general was pretty average. The Crispy duck was not crispy, and the portion was two small strips of breast without flavor. The pork belly had too much salt and our daughter left most of it. The 6oz tenderloin that my wife enjoyed was very good, but should be at $50 I think a better time to eat here would be during the day. There was no need for a disc-jockey and loud music, A better choice would be a live pianist, not competing with the noise level. .
   

   Boom + BattenResponded 1 day ago

   Hello David, thank you for your candid review. We aim to provide outstanding culinary experiences and a comfortable environment for our guests and we sincerely apologize for falling short of these standards. Your comments about the crispy duck and pork belly will be shared with our culinary team as we work to improve. We understand the importance of providing a relaxing environment for our guests to enjoy their meals, and we appreciate your suggestion on how we can do better. Thank you for taking the time to share your feedback with us, your input is incredibly valuable. We hope to have the chance to welcome you back for a better experience in the future!
   

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5. A

   Arlene

   Atlantic Canada4 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We have often been to this restaurant for lunch and throughly enjoyed it but our dinner experience was not as great. I'd asked for a window table as it was my husband's 77th birthday and as I had a cast on my leg I felt the chairs would be more comfortable than the bench seating. We arrived on time and were told there was a reservation after us in 2 hours and we would need to be finished by then. We were then escorted to a table with bench seating. Our meals were also not that great - my husband had the duck and he said it must have been a wild one as it was tough, my granddaughters bowl had an abundance of sauce. I had the mussels and they arrived with only the mussels and one piece of bread. Nothing to soak up the sauce. Rice would have been nice or a notice that the mussels only came by themselves with no vegetables. I asked for another slice of bread to soak up the sauce and was given two pieces for which I was charged $2. Come on now. We won't be going back for dinner - so disappointed.
   

   Boom + BattenResponded 1 day ago

   Hello Arlene, thank you for your candid review. We sincerely apologize that your husband's birthday dinner didn’t reflect the high standards you’ve come to expect from us. To accommodate all reservations and ensure top-tier service, we have set dining times, which are noted on our OpenTable booking page. However, we are always happy to extend dining times when possible, and we encourage guests to let us know if they need more time. We'll work with our team to improve communication around this policy to ensure our guests feel relaxed and valued. Your feedback is incredibly valuable to us and we appreciate you providing us with the opportunity to improve. We’d love the opportunity to make this right, please reach out to us at the email below. We hope to welcome you back in the future.
   

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6. T

   Triet

   Vancouver5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely experience! Enjoyed our evening with great views and warm service. Food was delicious and came out in a timely manner.
   

   Boom + BattenResponded 1 day ago

   Hello Triet, thank you for your wonderful review. We are thrilled to hear that you enjoyed your evening, the waterfront views, and our friendly service. Ensuring that each dish is served in a timely manner while maintaining high quality is something we take very seriously and we are glad this was reflected in your experience. We appreciate you taking the time to leave us a review, and we hope to welcome you back soon for another memorable visit!
   

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7. L

   Lisa

   Vancouver8 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious meal and very professional service. The pizza was amazing
   

   Boom + BattenResponded 1 day ago

   Hello Lisa, thank you for your excellent review. We are so glad you had a wonderful dining experience with us here at Boom + Batten. A delicious meal paired with professional service is exactly what we aim for, and it’s fantastic to hear that the pizza stood out for you. We take pride in crafting flavorful, high-quality dishes, and we appreciate your feedback. We look forward to welcoming you back for another amazing meal soon!
   

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8. R

   Richard VIP

   Seattle24 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food nice atmosphere great service. To be picky front reception could be better making us wait 5 minutes.
   

   Boom + BattenResponded 1 day ago

   Hello Richard, thank you for your wonderful review. Your satisfaction is our priority, and we are delighted that you enjoyed our food, atmosphere, and service. We always strive to provide a seamless experience from the moment our guests arrive, and we appreciate your patience while we prepared your table. We will be sure to share your feedback with our team to ensure we continue improving. We look forward to welcoming you back soon for another great dining experience!
   

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9. G

   Garry

   Vancouver1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have eaten there on several occasions and have always been impressed by the friendly staff, the great service and quality of the food.
   

   Boom + BattenResponded 1 day ago

   Hello Garry, thank you for your terrific review. We are honored to have you as a loyal guest, it's wonderful to hear that every visit has left a positive impression. Our team takes great pride in providing warm hospitality, excellent service, and consistently delicious food, and your feedback means a lot to us. We look forward to welcoming you back for many more delicious meals and memorable experiences!
   

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10. C

    Claire

    Vancouver1 review

    3.0

    Dined 6 days ago

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 2

    Once seated at a table took a long time for server to come back with drinks, and food took a while to come out. Portions could be larger for what ordered (pasta). The server was very nice and polite, just overall atmosphere of the food wasn’t the greatest.
    

    Boom + BattenResponded 1 day ago

    Hello Claire, thank you for your candid review. We sincerely apologize that your experience fell short of our usual standards. While we are happy that your server provided welcoming service, we understand that timing and portion sizes are important factors in an enjoyable dining experience. Thank you for providing us with the opportunity to improve through your feedback, we will be sure to share your comments with our team. We hope to welcome you back for a more enjoyable visit next time!
    

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