Borracha - Green Valley Ranch

Review summary

1. B

   Brenda

   VIP

   Las Vegas

   9 reviews

   2.0

   9 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 5

   Prices have gone up, quality and quantity have declined.
   

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2. M

   Michelle

   VIP

   Las Vegas

   21 reviews

   5.0

   21 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've been to Borracha many times, and we've never been disappointed. Tonight was great as usual. Hans was amazing, and our food was delicious.
   

   Borracha - Green Valley RanchResponded today

   That's great news Michelle! Happy to hear that Hans continues to be a top performer. Thank you for your feedback, and more importantly, for returning time and time again :)
   

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3. B

   Bryan

   VIP

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We checked in at 6.11pm for a 6.15pm reservation. We were told by the host stand to come back closer to 6.15pm. That was weird. Then, as we were seated, we were told we had a two hour time limit. (Mind you, we were there for all of 1 hour). Our server, while nice, spoke way too softly given the music and other background noise. I had to resort to trying to read her lips. Food was fine, I’d eat there again - just odd energy as we were checking in and being seated.
   

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4. G

   Gaye

   Las Vegas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   The dark-haired hostess was very, very nice. She helped us get seated. The two men that were managing I suppose or very rude literally told me I couldn’t be seated earlier and thanked me and walked away no dialogue. The bus guys were absolutely outstanding. Our server was less than customer. Focus never gave us eye contact, and was very dry and not attentive
   

   Borracha - Green Valley RanchResponded today

   Hello there. First and foremost, I'd like to extend an apology as your experience was less than stellar here at Borracha. My name is David Williams, General Manger, and I'm happy to report that I will personally look into the specifics on where we dropped the ball. If you'd like to provide more details, please feel free to reach out to me on my personal cell (702-755-6486). Additionaly, I'd like to extend an invitation to have you come back and give my team another shot at making this right. Thank you so much for your feedback. It's greatly appreciated.
   

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5. L

   Lori

   VIP

   Los Angeles

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We normally have a great time and fantastic meal at Borracha, but tonight we were a little disappointed. We ordered the carnitas plate like usual. I always shred the meat and we make our own tacos, but today there was a lot of big ugly fat pieces in the meat that I had to remove. That was unappetizing and we lost about 20% of the dish. Not your best work Borracha.
   

   Borracha - Green Valley RanchResponded 3 days ago

   We are very sorry to hear that you didn't enjoy our food very much and we will definitely bring this to our chefs attention. We hope we can get the chance to provide you with a much better experience next time. Please let us know if you decide to come back. Thank you for your feedback!
   

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6. C

   Chuck

   VIP

   Indiana

   5 reviews

   5.0

   5 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great experience at Borracha. Great service, had a big party but they were ready for us.
   

   Borracha - Green Valley RanchResponded on February 8, 2025

   Happy to hear you had a great time with us. Hope to see you soon!
   

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7. R

   Roger

   VIP

   Las Vegas

   21 reviews

   5.0

   21 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We love going to Borracha.Margarita’s are excellent and so is the food and service.
   

   Borracha - Green Valley RanchResponded on February 8, 2025

   Happy to hear you had a great time with us. Hope to see you soon!
   

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8. A

   Angelo

   Las Vegas

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was okay, Do not eat here if you’re looking for authentic Mexican food. Tacos are decent. My lady and I come here for taco Tuesday. Can’t be unlimited tacos and margaritas. Cool spot for a date.
   

   Borracha - Green Valley RanchResponded 3 days ago

   Happy to hear you had a great time with us. Hope to see you soon!
   

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9. J

   Jorge

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined on February 5, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Worst server ever!!! with a attitude  when ask for menu questions 
   

   Borracha - Green Valley RanchResponded 1 day ago

   Terribly disappointing to hear that your experience was less than stellar. We strive to provide the best food, service, and value possible and apologize for the experience you had. We will be reaching out to further investigate what we can do to make this right.
   

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10. A

    Amy

    Las Vegas

    8 reviews

    4.0

    8 reviews

    Dined on February 2, 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 3

    Tacos were a bit dry. Wish they seated us near the back wall, booth or table. We were near the front with those back tables empty. A little too noisy.
    

    Borracha - Green Valley RanchResponded on February 2, 2025

    We are very sorry to hear that you didn't enjoy our food very much and we will definitely bring this to our chefs attention. We hope we can get the chance to provide you with a much better experience next time. Please let us know if you decide to come back. Thank you for your feedback!
    

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