Brass Eye

Review summary

1. A

   Angela

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had a wonderful time. Booked the Winter Haus rooftop experience, there were 6 of us. They had a heater to warm the space, nice ambiance. They had fire going outside. We ordered several things from the menu and everything was really good. Our server Owen was absolutely delightful!
   

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2. D

   Don

   VIP

   Columbus

   17 reviews

   4.0

   17 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Owen was our server and he went above and beyond the entire evening to make sure we had a great night. He really made it extra special!
   

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3. P

   Paul

   Columbus

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   First time here. Was Christmas Eve. Ambiance was super chill. Music a little loud for us. Food solid. Wish menu had some more options
   

   Brass EyeResponded 1 day ago

   We are thrilled you enjoyed your experience with us. We look forward to welcoming you back soon.
   

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4. P

   Patrick

   VIP

   Las Vegas

   83 reviews

   2.0

   83 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Disappointing Santa brunch with the family. Santa was great, which was ultimately why I booked this restaurant even after being told it was sub par in quality and service. The warnings stood true as it took an hour for a biscuit tower ($35 for four biscuits w/ fruit, jam, chewy ham and pimento cheese) the biscuits were cold in the middle and sent back, second batch….the same. They did take them off our bill. $17 sourdough breakfast sandwich was tiny and not the best quality or taste. Buffalo wings tasted fine but presentation was terrible and half were warm and half were almost cold. Lemonade was sour and carbonated. To say we were a little disappointed and on top of that, the manager didn’t even make eye contact as we walked past him to leave, so I can see how the kitchen and staff are not providing the best quality service and food with the management they have. For this restaurant to be in the Junto, we expected more than the experience that was given.
   

   Brass EyeResponded 1 day ago

   Thank you for choosing Brass Eye. We truly apologize for the experience you had with us. This does not reflect our usual standards, and we are committed to making improvements. We value your feedback and once again sincerely apologize for the experience you had with us.
   

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5. A

   Austin

   Columbus

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We sat down around 9, we put our drink orders in. At about 9:30 we decided to leave because the server never came back and we just didn’t think it’d be worth it.
   

   Brass EyeResponded 1 day ago

   We sincerely apologize for your recent experience with us. This is not reflective of our usual standards, and we will investigate the matter to ensure it is addressed. We appreciate your feedback, as it is essential for our improvement. Once again, we apologize for the experience you had.
   

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6. K

   Kourtney

   VIP

   Columbus

   14 reviews

   5.0

   14 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great and the food was good! Owen was our server and he did a good job communicating , giving recommendations and overall attentiveness to our party! I wish the igloo was a bit warmer , but it was so cute
   

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   Brass EyeResponded 1 day ago

   We are thrilled you enjoyed your experience with us. Owen is the best! We look forward to welcoming you back soon.
   

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7. J

   Jessica

   Columbus

   3 reviews

   5.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our experience at Brass Eye was perfect for a special occasion. We booked a Winter Haus, which was so cute and cozy. Our service was exceptionally great! The food was 4/5 (all good but nothing to die for) drinks 5/5 for me.
   

   Brass EyeResponded 1 day ago

   We are so glad you enjoyed your experience with us. Come drink again, soon!
   

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8. M

   Megan Ann

   VIP

   Columbus

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the details were perfect and I can’t wait to come back
   

   Brass EyeResponded 1 day ago

   We are delighted you enjoyed your experience with us. We look forward to welcoming you back soon.
   

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9. J

   Jenni

   Columbus

   2 reviews

   2.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had reservations for the Santa brunch, and it was uncomfortable. Service was disjointed and slow, aside from our server the other staff seemed disinterested and pretentious, and overall the experience was subpar. The biscuits were hard and the food mediocre. We had a large party seated next to us who complained loudly, and at one point management came over and apologized to them- siting one of the reasons for their experience was because of the Santa/Winter Haus event - which is why we were there. Then we couldn’t find Santa, but almost missed him entirely because the whole experience was confusing. I’m not sure what they were aiming for with this event. We won’t be back to experience any other bars, restaurants, or events at this location.
   

   Brass EyeResponded on December 16, 2024

   We apologize for your experience with us. We appreciate your feedback, as it is the best way to improve. We will be sure to utilize this feedback to ensure a successful event in the future. Again, we sincerely apologize for your experience with us.
   

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10. M

    Morgan

    VIP

    Columbus

    8 reviews

    4.0

    8 reviews

    Dined on December 15, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    The service was decent, took a little too long to get our waitress over for the first time and had to track her down to get the bill. Food came out fresh and didn’t take too long. The ribs were a little more tough than I would like but good! The Brussels could have used a little more seasoning/sauce. The mushrooms in the burrata dish were not appetizing. Cocktails were tasty!
    

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    Brass EyeResponded on December 16, 2024

    We are happy you enjoyed your experience with us. We appreciate your feedback as it is the best way to improve. We will pass this on to the correct people to ensure it is addressed. Come drink again, soon!
    

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