Brasserie ABode - Chester

Review summary

1. F

   Frances

   Greater Boston

   3 reviews

   4.0

   3 reviews

   Dined on November 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food here is excellent, and I enjoyed my time as a solo traveler. I'm always on the lookout for heart-healthy food, and although the menu falls short on that front (I could have asked for the food to be cooked with olive oil, but I didn't), the meal was fine. If I were to be in Chester again. I'd ask for that substitution, if they can accommodate that.
   

   Brasserie ABode - ChesterResponded 2 days ago

   Good morning Frances, thank you for taking the time to provide us with your much valued feedback. We are thankful for all comments from our guests, which are shared with the wider team that ultimately help us to improve our service and product going forward. We hope to be able to welcome you back to Brasserie ABode Chester in the not too distant future! Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
2. J

   Jade

   Cheshire

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Arrive on time for our booking, however we were left at the table for 40 minutes before we had been approached to see if we would like to order. We then ordered the steak deal and added on some bread as a starter. The bread came after 25 minute and was burnt. I had to approach a waitress to ask where the food was as we had already been there for an hour and a half and only had some bread and one drink each. The lady apologised and brought the steak over and we ordered some more drinks with her. After we had eaten we steak we went outside for 20 minutes to watch the fireworks and our drinks had still not come when we went back to the table. We decided we had had enough and asked for the bill, we had to let the staff know we did not get the drinks and could they be removed which they were along with the bread. I cannot fault the steak, it was cooked perfectly, however the experience of a whole was very disappointing and felt abit of a mess. The waitress did apologies and tried her best, but we just felt it was a shame as it would have been a lovely experience and we definitely would have stayed for more drinks if it was not for the poor slow service.
   

   Is this helpful?

   Report
3. K

   Khalsa

   Cheshire

   3 reviews

   5.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, delicious food, lovely staff and a fab place to watch the fireworks!
   

   Brasserie ABode - ChesterResponded on November 6, 2024

   Good afternoon Khalsa, thank you for taking the time to provide us with your valued feedback and we are delighted to hear that you had such a great experience with us. We hope to be able to welcome you back to Brasserie ABode Chester very soon! Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
4. F

   Fahmida

   Bath

   1 review

   2.0

   1 review

   Dined on October 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Took over 10 mins to be greeting at our table even though I had a reservation. The afternoon tea came out rushed, the waiter didn’t explain what the sandwiches were or anything. Only had 1 tea, wasn’t offered a refill. Really slow service considering how expensive it is. Asked to take away remaining food, got it placed in a cheap paper bag. Wouldn’t go again.
   

   Brasserie ABode - ChesterResponded on November 6, 2024

   Good afternoon Fahmida, thank you for taking the time to share your feedback and experience at Brasserie ABode Chester. We value all feedback as this helps us recognise success and also, identify occasions when we have not met our usual high standards. I do regret on this occasion, we have not met or indeed exceeded your expectations. I have shared your comments with the team, and where appropriate, the management team will be addressing training needs. Please accept our apologies for any inconvenience coursed and I do hope this does not deter you from returning to us in the future. If we can be of any further assistance, please do not hesitate to get in touch with us directly. Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
5. M

   Martin

   Cheshire

   1 review

   5.0

   1 review

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our stay at the Abode was nothing short of perfect.
   

   • 

   Brasserie ABode - ChesterResponded on October 25, 2024

   Good morning Martin, thank you for taking the time to provide us with your valued feedback and we are delighted to hear that you had such a great experience with us. We hope to be able to welcome you back to ABode Chester very soon! Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
6. J

   Julie

   Cheshire

   1 review

   1.0

   1 review

   Dined on September 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were booked in for 7.15pm, there were not many people at all in the restaurant - say 20. There were 3 staff on, service was very very slow we had to try and get the attention of a waitress who was already changing over the tables from dinner to breakfast and did her best to not get any eye contact. Overall our experience was very poor. Totally different at breakfast the service was superb.
   

   Is this helpful?

   Report
7. S

   Shirley

   Cheshire

   2 reviews

   5.0

   2 reviews

   Dined on September 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had afternoon tea for my daughter’s birthday. It’s a lovely room overlooking the race course. The staff were friendly and attentive. We really enjoyed the afternoon tea and had a lovely afternoon.
   

   Brasserie ABode - ChesterResponded on September 17, 2024

   Hi Shirley, thank you for taking the time to provide us with your valued feedback and we are delighted to hear that you had such a positive experience with us. We hope to be able to welcome you back to Brasserie ABode Chester very soon! Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
8. P

   Phillip

   Cheshire

   1 review

   3.0

   1 review

   Dined on August 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Really friendly waitress - ordered the trio of steaks only down side was we didn’t know which steak was which as it was just piled on the plate and no explanation given . Apart from that well cooked and nice view
   

   Brasserie ABode - ChesterResponded on September 17, 2024

   Hi Philip, thank you for taking the time to provide us with your much valued feedback. We are thankful for all comments from our guests so thank you once again for taking time to send them over to us. I have passed on your feedback to the team, which we will use to continue to improve our service and product. We hope to be able to welcome you back to Brasserie ABode Chester in the not too distant future. Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
9. V

   Veda

   Cheshire

   1 review

   3.0

   1 review

   Dined on August 19, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We went for a birthday dinner. Great space, with views over Chester racecourse. It was Monday so a quiet night. One of our party was a wheelchair user and access and facilities were good. The food was very tasty and came out in good time. The service however, was mediocre at best. There were two staff, neither showed an interest to help make the evening memorable, little personality. The dirty dishes from the main course were left on our table for 25 minutes, when I asked them to be cleared, I was told it would be done after we had ordered our desserts. However, I think a word from the chef persuaded this to be done soon, and they were cleared 5 minutes later. The staff serving us did not appear impressed although we had asked politely. Overall, space = great, food = really very good, service = poor. On another night with different staff, the enjoyment of the evening would be elevated a notch or two.
   

   Brasserie ABode - ChesterResponded on September 27, 2024

   Hi Veda, thank you for taking the time to provide us with your much valued feedback and we are delighted to hear that you had an overall positive experience with us. We are thankful for all comments from our guests so thank you once again for taking time to send them over to us. I have passed on your feedback to the team, which we will use to continue to improve our service and product. We hope to be able to welcome you back to Brasserie ABode Chester in the not too distant future. Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
10. JM

    JaneM

    Gloucestershire

    9 reviews

    5.0

    9 reviews

    Dined on July 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful setting. Food was delicious, was a lovely end to a Racing Weekend. The views from the Terrace are fantastic. We loved all of the evening. Service was just right. Would recommend to a friend and certainly return.
    

    Brasserie ABode - ChesterResponded on September 17, 2024

    Hi Jane, thank you very much for your positive feedback regarding your recent visit to Brasserie ABode Chester. We are delighted to hear that you had such a lovely evening with us and hope to welcome you all back very soon! Best regards, Brasserie ABode Chester Team
    

    Is this helpful?

    Report