Brio Italian Grille - Columbus - Polaris Brio

Review summary

1. R

   Robert

   Columbus

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Ordered fillet medallions and was told I could not order them medium rare. They had to be the way they were pre-cooked. Not what I would expect for $37 plus a salad as an extra.
   

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2. D

   Deborah

   VIP

   Columbus

   35 reviews

   5.0

   35 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Taste of Tuscany special is a great deal. All portions were full size and quite ample - both my husband and I brought home a sizable amount of our entrees and half of our desert. Our server (Jay) was wonderful. Even though he took our order for all 3 courses at the beginning - we were not at all rushed. He was attentive and friendly. My sole disappointment was the Cesar salad - although it was tasty - the cheese was the powdered grocery store type cheese rather than shaved Parmesan that is more typical at other restaurants.
   

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3. J

   John

   Columbus

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the 3 course Tuscan $25 special. From the delicious bread, thru the hot Spinach dip, the delicious fresh salad, Chicken Melanese, and ending with chocolate chip bread pudding. Wow! So delicious and so much food ( took some home ). And the check was still under $35 each. Cozy, comfortable, serene ambiance. Loved my dinner here. Will add to our frequent list
   

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4. L

   Lauren

   VIP

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We brought our kids tonight for my daughter’s 3rd birthday. The staff was great. The pizza cook played along with my daughter. It was great!
   

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5. J

   Jim

   VIP

   Columbus

   26 reviews

   2.0

   26 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   We have enjoyed going to Brio for 20+ years for holiday celebrations. Our New Year’s Eve outing was very sad and disappointing. To begin, the food which has always been wonderful, was just not up to the levels Brio once presented. The pasta bolognese was dry and not flavorful. The salads were ok, but not tasty like we once knew. Perhaps the most disappointing parts of the evening were where we were seated (with reservations) and the level of service and ambiance. We were given a table with nothing separating us from the Polaris mall entrance but a thin paper-like accordion wall that was not stable and almost fell over on us when being seated. To make it better, we were treated to the relaxing sounds of the mall Zamboni cleaning the floors. Our service was again not what we have enjoyed in the past. The serving staff did not seem to be well trained and were confused at times while serving tables in this room. Our server was nice, but did not have a great personality and made no attempts to connect with us as patrons of the restaurant. It took 28 minutes for our drinks to come to the table. I asked for my martini to be served just very slightly dirty, and was served a drink like it came straight out of the ocean. Even our server recognized it was not made correctly when setting it on the table. The server took it back and I asked for it to be served on the rocks. It was not. A glass of ice was brought to my table and I was left to pour the drink from the martini glass to the glass of ice myself. The cosmopolitan we received was not well made either. Not sure there was even any alcohol in it. For drinks that were $14 each we were obviously disappointed. There were other things that happened that just made the dining out experience not enjoyable and we just wanted to be on our way. This is the first time we left thinking that we don’t feel that we will go back.
   

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6. j

   john

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had dinner in the bar on New Year’s Eve and the bartender waited on us. I completely forgot her name but she was probably the best server/bartender ever! The food was awesome and I recommend Brio - Polaris for a great time and great food
   

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7. K

   KEVIN

   Cincinnati

   8 reviews

   2.0

   8 reviews

   Dined on December 30, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our server was very sweet but apparently overloaded with tables. She did her best but the overall service was slow. We were there for two hours. It could be that the delay was caused due to short staffing in the kitchen.
   

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8. S

   Stephanie

   VIP

   Columbus

   5 reviews

   4.0

   5 reviews

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food came a little too fast. We didn’t even have time to get our appetizer and drink first, but the food was good and the service was very good as well.
   

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9. E

   Eldon

   VIP

   Columbus

   14 reviews

   4.0

   14 reviews

   Dined on December 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We were served some small rolls that were not very good. What happen to the Sour Dough bread, it was always good!
   

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10. W

    William

    Las Vegas

    4 reviews

    4.0

    4 reviews

    Dined on December 25, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Overall experience was good. Portion sizes for the price was lacking. Food was average compared to other restaurants in the area. Not the same experience that I have had in the past. The quality of the food just isn't as good as it use to be. Not going to rush back in anytime soon.
    

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