Brio Italian Grille - Gilbert - San Tan

Review summary

1. E

   Eric

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Service was outstanding, unfortunately the server had to begin with a long list of things they had run out of. All vegetables being the main one that put a damper on the dinner. No ice tea, no ice cream, lie list went on.
   

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2. D

   DWAYNE

   Atlanta Metro

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food average, service by Val was great. Our issue was making a 7pm reservation 2 weeks ago, being seated at 7:45, served at 8:30pm. The waiting area cleared 2x before we were seated. I wondered if my race was not light enough. Still wondering.
   

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3. L

   Lori

   Phoenix

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This location has the slowest service of any restaurant I’ve ever been to. I’ve been there at different times of the year and it’s always the same. I was reluctant to go back, but we needed to go out for Christmas and it was one of the only places open. I also had a coupon that came in the mail, but I knew it would be slow. We had a 630 reservation didn’t get our food till 8 PM. We saw our waiter twice. We had to hunt someone down to get a check and then to get our card back. The waiter never came back. There was no manager evident in the restaurant at all. They were allowing people to stay at tables way too long even though there was a huge back up in the waiting area. You could see the kitchen was putting out food and a dozen plates were up there waiting to be picked up and kept sitting there. Our food was barely warm when we got it because it sits out so long before anyone brings it to you. Picking up hot food is not seem to be a priority at this place. Poor training program , bad time management and lack of management supervision is to blame. We will never be back… We learned our lesson at this place! 
   

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4. N

   Nick

   Phoenix

   7 reviews

   1.0

   7 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Made a reservation and wait was too long. Took15 minutes to be acknowledged once seated. Took another 10 minutes for water. Wine ordered was out. Ice tea out. Food took an hour because kitchen was backed up and then they lost our food order paper ticket. Service was horrible. Seemed like a major lack of leadership here. First and last time visiting.
   

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5. S

   Sarah

   VIP

   Hawaii

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Our Christmas dinner, was great. It was extremely busy so service was slow. Not our server she was great but all the food came out cold. We did not complain but it was wasn’t as good as Brio normally is.
   

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6. M

   Mike

   VIP

   Las Vegas

   13 reviews

   1.0

   13 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were sat 45 min after our reservation time while we watched multiple tables sit empty the entire time waiting for others. Water took 20 min. Main dishes took 30+ min and were served cold. I spoke with.a manager and our food was comp’d, but overall experience was still horrible. I know it was Christmas and staff was probably short, but if that’s the case, don’t over-book the restaurant.
   

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7. T

   Tracy

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We definitely noticed the difference in price vs the amount of food received. Makes eating out less enjoyable. Wait staff was great as always. Kitchen needs to work on presentation. Two people at my table order the exact same item and it was completely different in appearance. Food was good despite the lesser amount of food.
   

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8. L

   Lisa

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Not a good place to go for xmas eve. They were too packed even though we had reservations that we ended up sitting outside instead of the warm festive inside. We got our food 1h15 after the reservation time and one entree was inedible both attempts so that guest left hungry. Service was as best as could be given the circumstances. I expected that something would be comped but all we got was the item taken off.
   

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9. M

   Mary

   VIP

   Charleston

   12 reviews

   2.0

   12 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   Food was cold no tablecloth on the table. Too busy with not enough help.
   

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10. J

    JACQUELINE

    VIP

    Chicago

    8 reviews

    5.0

    8 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had shrimp risotto and wedge salad, delicious! We sat outside. Patio is nice. Server was very attentive. Only complaint would be when we walked in, we went up to the hostess stand. Two girls chatted, stacked menus, etc and were oblivious to two customers just standing there. Finally my girlfriend said Hi, we have a reservation. Not a great first contact for a restaurant but the amazing food and great server made for a great night.
    

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