Brio Italian Grille - Kansas City - Country Club Plaza

Review summary

1. M

   Marcianna

   Key West

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Had to wait 20 minutes to be seated even though we had reservations. We were seated near the restrooms and had constant traffic weaving around and bumping into our seats. Food was average at best. Ordered the chicken marsala. Mashed potatoes were bland, marsala sauce had congealed on the chicken and the asparagus had little to no seasoning. Regardless, our server did a great job.
   

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2. S

   Shannon

   Kansas City

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ate here at the holidays. We were very disappointed. Everything was below expectations. Our silverware was delivered to middle of table, after asking for some. Took a long time to get drinks. Waited a long time for food. We were a party of 5 and everyone except for one got their dinner together and everyone was finished by the time the final person got theirs. The food was less than par. We were there for an hour and a half. Bathrooms were dirty. I understand the holidays are a busy time. But this experience made us not want to come back.
   

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3. D

   David

   VIP

   Kansas City

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Not a good experience. Had not been here in years and had really gone down hill.
   

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4. T

   Todd

   Kansas City

   10 reviews

   2.0

   10 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 2

   Our server David??? was great. Food was delicious but I was disappointed they were out of NY strip at 5pm. The main problem was the hostess that greeted us was very rude and chided us for using OpenTable for making reservations. I made reservations at 5:45p for 6 and then had to change it twice due to illnesses. She couldn’t find the reservation and said the internet was bad. I showed her my reservation with confirmation number and then she lectured me for changing it including how I was trying to jump ahead of those waiting at the bar. She told me to come back in an hour with ONLY 4 of the 6 members of my party. While talking to my family about another restaurant she inexplicably found a booth to seat us at. I understand miscommunication happens etc but to BLAME/LECTURE the customer for properly using the reservation system? I will not be back.
   

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5. A

   Angel

   VIP

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We reserved our spot so the wait wasn’t long at all. I’d recommend not sitting anywhere near the door when it’s cold outside, including the bar area. Outside doors expose everyone at the front of the restaurant making for a uncomfortable experience. I even requested a table away from the entry and they still sat us at one of the closet tables.
   

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6. C

   Christy

   Greensboro

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Restaurant was too bright-no ambiance. We had reservation but had to wait 30 min to b seated. Waiter was very disheveled in appearance and behavior. Food did not come out at the same time, as a matter of fact, everyone was almost finished when I got mine. Food was not good and not hot. We will not go there again.
   

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7. k

   kim

   Kansas City

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The salads didn’t come out until the meal did. The dinner was overcooked. Too expensive for the no flavor and overcooked meal 
   

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8. E

   Elizabeth

   VIP

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing!!!! Food and server were great!!!!!!!!!!!
   

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9. T

   Taylor

   Kansas City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   I wish I could say we had a great experience, which overall the food was amazing. However, we had a 630 reservation and waited 45 minute's to be sat. We had other reservations that night at 830, and not often do we get time away from our kids for a date night. Once we were sat we waited another 15 minute's to be served on. Once the waiter came to our table he said "ready to order?" without introduction. It felt very rushed. But we mentioned we wanted to put everything in at once because we had other reservations afterwards. He responded with "not surprised". I do not understand the purpose of making reservations if the restaurant does not honor those times. I do understand short staffing but if you know you have a high amount of reservations, that may mean turning away walk-in customers. The experience felt rushed, and inconvenient. I will say the food was great! We had the spinach and artichoke dip, pepporoni flatbread, and the sausage carbonara pasta. Everything tasted great.
   

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10. w

    william

    Greater Boston

    1 review

    4.0

    1 review

    Dined 5 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food was exceptionally good. We had lasagna which was different but excellent and also had a salmon with vegetables that were done perfectly. The only complaint was the price of the wine was very expensive $15-$21 per glass seems to be a lot for a glass of wine to go along with your Italian dinner
    

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