Brio Italian Grille - Sarasota - University Town Center

Review summary

1. E

   Evelyn

   VIP

   Tampa

   6 reviews

   2.0

   6 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Outdoor seating was nice. Table was not set when we sat. Spotty attention by server. Drink orders taken. Not all served at same time. No bread while waiting. Manager explained Christmas day was overwhelming experience tbis year. Restaurant ran out of bread. Food was good but prices high. There was no real compensation for the experience other than my 10% mall employee discount. Won't be going back anytime soon.
   

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2. A

   Alex

   Portland

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was fantastic. We would definitely go back!
   

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3. J

   Jennifer

   VIP

   Cincinnati

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so glad this restaurant was open on Christmas Day, offering a warm and welcoming atmosphere when many others were closed. While there was a bit of a wait that is understandable for the holiday. The experience was well worth it. The service was attentive and friendly, making us feel right at home. Every dish we tried was expertly prepared and delicious, showcasing high-quality ingredients and great attention to detail. Overall, it was a fantastic experience, and we’re so happy we chose this spot for our holiday meal. Highly recommend it!
   

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4. K

   Ken

   VIP

   Orlando

   109 reviews

   3.0

   109 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Trying to have Christmas dinner at one of the few restaurants open is never a great experience. Very busy night with spotty service at best. This Brio has lost its luster from a few years ago. The food was excellent and was hot when we got it. While we can give some benefit of the doubt for trying to accommodate so many people, we had to find the manager to have our food brought over. It was obvious that too few servers were trying to serve so many people. I do applaud the staff from the management down for having a great helpful and accommodating attitude, and doing the best they can.
   

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5. R

   Rob

   Tampa

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was great , but unfortunately wait time for food were outrageous. 45mins plus for entree and another 45 mins just for a piece of to-go desert. 2hr total dinner
   

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6. T

   Terri

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   My son had plastic in his Caesar salad, waitress said she didn’t know how to handle that and did nothing. She also dumped ice on my daughter’s lap when pouring water.
   

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7. P

   Paula

   Tampa

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Five of us went to Brio at 2 o’clock on Christmas day. The restaurant was very busy. One of the people in my party never got her salad. Some of the silverware was dirty and had to be replaced. The bar apparently ran out of Ketel One vodka and someone else in our party, had to send her steak back twice to he cooked to medium. Eventually , they just took it off the bill because it took forever for her to finally get it cooked properly. The food that we did receive was very good but pricey. I’m hoping it was so bad due to the holiday service.
   

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8. D

   Don

   VIP

   Tampa

   13 reviews

   2.0

   13 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   It’s been a few years since we were at Brio, but we remember liking it in the past. This particular experience was subpar. We arrived early for 7 PM reservation. We were told to wait at the bar until our reservation time before we could be seated. They did however, seeat us at about 6:50 PM. Our waiter was congenial, but the service overall was very slow. My wife had to send back her dinner, which was the chicken Caprese because the chicken was over done and overall the dish was bland without much flavor at all. I got the chicken millanaseswhich immediately I could tell it had been under a warmer for a while because the pasta was dry and had an overdone look to it. The mozzarella on the chicken was not even melted. My son and my wife both ordered the lobster bisque which came out lukewarm. We declined to have dessert and we’re overall left very unimpressed. Which is a shame.
   

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9. D

   Deb Krystie

   Detroit

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Merry Christmas! Christmas Eve dinner was awesome! Thank you!
   

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10. P

    Pam

    Tampa

    5 reviews

    4.0

    5 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    3 diners; 2 meals were great: salad w/ grilled salmon; shrimp/eggplant & calamari. The chicken Milanese was so so. Great service. We were very surprised to get in 2 days before Christmas.
    

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