Brio Italian Grille - Southlake - Southlake Town Square

Review summary

1. J

   Jaime

   Dallas

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Very slow service. Good food and value but poor slow service. I’ve been there twice and both times it too more than 45mins to get your food. WiFi doesn’t work. Cellphone signal is minimal.
   

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2. M

   Mike

   VIP

   Dallas

   16 reviews

   4.0

   16 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was consistently good. Sat near the back door where it was cold.
   

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3. G

   Gregory

   VIP

   Dallas

   107 reviews

   5.0

   107 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently great food and service. Wonderful decor for the Christmas season. Very dependable.
   

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4. J

   Jeff

   Dallas

   26 reviews

   4.0

   26 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   I usually get pasta with pesto sauce but was told they don't have pesto sauce anymore. I ordered the chicken milanese instead and it was just okay. The waitress was great but since they don't offer pesto sauce anymore and their menu options and portion sizes seem to get smaller every time, it's not as special as it used to be.
   

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5. T

   Tom

   VIP

   Dallas

   52 reviews

   4.0

   52 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had an 8pm reservation and arrived a few minutes early which allowed us to get a drink at the bar. I am sure management likes that since alcohol is a big profit center. It was busy being a Saturday night and close to holidays. We were seated about 8:15pm which was in the acceptable window. Waitress started out strong asking if we had questions about the menu...but the level of attention faded as the restaurant got less busy as the night went on which was disappointing. She brought water and bread promptly. We asked for some olive oil and had to remind her about our request. We like to take our time by not putting all our order in at once as most restaurants rush you. I am glad we did stagger our order as the spacing and timing was way too quick. Ordered the calamari as an appetizer to start. Once we were done, we ordered lobster bisque as a 2nd app. My wife ordered a ceasar salad for dinner and I had the shrimp/scallop risotto. I barely had a chance to finish the bisque and the main dishes were being served. Risotto was prepared properly but a tad garlicky. As stated the waitresses' level of attention fell off as the restaurant got less busy by never checking how our meal was. I had to flag her down for plates for the calamari and for water. Never asked if we wanted another drink since we brought the drinks from the bar. We both took home half our orders for a lunch after reviewing the calorie count next to each menu item. Food was good. Atmosphere is good. Service was average Will we visit again, yes at some point.
   

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6. C

   Courtney

   Baltimore

   8 reviews

   2.0

   8 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   My family of four was really disappointed in the food. The chicken was rubbery, the steak was tough & our water glass had bright red lipstick on it. Our server was polite but not friendly. He seemed annoyed in general. The holiday decor was cheap & almost nonexistent. The poinsettias were half dead. This used to be a great family restaurant but no longer. Everything about it now is just tired & blah.
   

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7. A

   Adam

   VIP

   Dallas

   22 reviews

   5.0

   22 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good place for a business lunch. A lot of choices for a wide range of options. The service was great. Nice atmosphere which wasn’t too loud to have a conversation.
   

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8. A

   Andrea M

   VIP

   Coastal Georgia

   97 reviews

   4.0

   97 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was good but not stellar. Waiter was a bit slow and had an attitude despite it being early and the restaurant wasn’t very full. Not sure what was going on
   

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9. B

   Brian

   Dallas

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food Noises. Good staff. Price good. Thank you.
   

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10. l

    lee

    Dallas

    8 reviews

    5.0

    8 reviews

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and great food with a wide variety of selections to choose from. Also, very refreshing to be in a restaurant in which the noise level is low enough that you are able to have a conversation without having to compete with background music and extraneous noise.
    

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