Burntwood Tavern - Brecksville

Review summary

1. E

   Elizabeth

   Cleveland

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   I’ve been to Burntwood many times before, so you know what to expect. We sat a long time before our server came to get us drinks. We sat even longer waiting for her to come back. We talk A LOT, so time can quickly pass and we all looked around wondering where she had disappeared to. We got the tots to start- a little salty, but they’re SO good. I got the club, no thank you. Hard bun. Felt impossible to eat. Got a wedge salad on the side- no dressing. We know how long it took for her to come back so it was quite some time before I was able to eat that. Overall, it’s not that we won’t go back- just hopefully with a different server, and I’ll get apps as my entree.
   

   Burntwood Tavern - BrecksvilleResponded 2 days ago

   Elizabeth, thank you for your feedback and for being a returning guest. I sincerely apologize for the delays in service and the issues with your meal. This is not the experience we aim to provide, and I will be addressing your concerns with our team to ensure better service moving forward. We truly appreciate your honestly and hope to have the opportunity to provide you with a much better experience in the future. Please feel free to reach out to me directly anytime Jordan Fried General Manager
   

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2. b

   ben

   VIP

   Cleveland

   20 reviews

   4.0

   20 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   A historical building and well maintained to keep the charm. Even more wonderful in the summer to sit outside. Our server Jake was attentive and helpful. Ask for him.
   

   Burntwood Tavern - BrecksvilleResponded on February 17, 2025

   Hi Ben, We are so happy you enjoyed your time with us. It's great to hear! Jake sure is a keeper I am glad he provided excellent service, Hope to see you soon. Marg
   

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3. L

   Letitia

   Cleveland

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I first ordered lobster bisque and my friend order the spicy shrimp maybe bang bang? But thr soup was very good and the shrimp was as well. Came out rather quickly. But the main dish, took a long time. Over an hour after the the apps. Understandable because it was Valentines Day, but still watched people that entered after get their food before. I ordered the Steak frites. The fries were truffle and very good although not a great portion, the steak though? Over cooked and unseasoned. Not even salt. I do not use steak sauce but requested some because of the lack of flavor on the bland and overcooked steak (I irder medium it was closer to well. Very dry). They don't have steak sauce. I ended up dipping it in the ketchup for the fries. It was way too late (8:30 reservation) to ask for them to cook it. Plus they cut it up and I suspected it wasn't allowed to rest 1st. This was my 1st visit.
   

   Burntwood Tavern - BrecksvilleResponded on February 16, 2025

   HI Letitia, Thank you for sharing your experience with us. We're so glad you enjoyed the bisque and soup. I'm so sorry your dinner was not up to par. Please let us know anytime our offerings do not meet your standards, we are happy to fix it for you. Marg
   

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4. l

   liz

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and attentive....we ordered a bunch of appetizers to share and they were all delicious! The cocktails were great as well. Thanks for a great night!
   

   Burntwood Tavern - BrecksvilleResponded on February 15, 2025

   Hi Liz, We are so happy to hear you had a great time with us. Thank you for the 5 stars we greatly appreciate you!! Marg
   

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5. K

   Kim

   Cleveland

   4 reviews

   1.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   Since the kitchen was so backed up we opted to have soup and salad. French onion soup was advertised but after waiting 45 min we were told it sold out.
   

   Burntwood Tavern - BrecksvilleResponded on February 16, 2025

   Hi Kim, I am terribly sorry for not having the soup. We were a tad busy and it got away from us. Please let me know the next time your in and I will make it u p to you. Marg
   

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6. R

   Russ

   Cleveland

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Long wait after being seated. Didn’t get food until 1 hour after being seated due to the holiday and staffing. They do not serve bread at this restaurant. The food was good but wasn’t hot enough. Probably sat before bringing out.
   

   Burntwood Tavern - BrecksvilleResponded on February 15, 2025

   HI Russ, I apologize for the long wait it was a holiday and we were very busy. Unfortunately we do not have bread service at the Burntwood Tavern. Anytime you are unhappy with your meal please notify a manager we will be happy to replace your dinner. We hope to see you again! Marg
   

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7. J

   Jennifer

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We made the reservation for my birthday and they didn’t acknowledge it. The wait time for food was slow and the waitress seemed pulled in many directions unfortunately leaving us to wait for drinks, ordering desserts and then the check. The waitress was lovely personally thgh, didn’t seem to be her fault. The odor of fish was very strong as well. Maybe it gets trapped in the inset dining table but it was STRONG, didn’t seem to dissipate either. Weird. The environment was beautiful and we had a great time overall.
   

   Burntwood Tavern - BrecksvilleResponded on February 10, 2025

   Hi Jennifer, happy belated birthday! I sincerely apologize for the wait time and the fact your special day was not acknowledged. Please ask for me when you join us again I'd love to celebrate your birthday properly and with a champagne toast! Marg
   

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8. J

   Jenn

   VIP

   Cleveland

   13 reviews

   3.0

   13 reviews

   Dined on January 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Honestly, my family and I have been going to this Burntwood for over a decade. The experience has just gotten worse little by little. The bar area always smells like a musty mop or garbage. The walls with the high tops have visible dust bunnies and one floated down onto my hand and I looked up and saw it all. I was just pretty grossed out in general. My mule was served in a tall glass instead of the normal copper mug and food was just decent.
   

   Burntwood Tavern - BrecksvilleResponded on February 1, 2025

   Hi Jenn, Thank you for letting us know about your experience here. I am truly sorry for the issues you experienced. We are going to address them immediately. Thankyou for the feedback, we strive to be better all the time. Marg
   

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9. S

   Susan

   VIP

   Las Vegas

   37 reviews

   4.0

   37 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Everything was fine but service was very slow. Drinks took forever. If you are having a large party upstairs they should pay for their own bartender. All are food came out good.
   

   Burntwood Tavern - BrecksvilleResponded on January 28, 2025

   Hi Susan, I am terribly sorry things did not go as planned. We will definitely look into this for future visits. Marg
   

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10. D

    Doug

    Cleveland

    1 review

    1.0

    1 review

    Dined on January 25, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Poor service, took almost an hour to order food, loud due to a party upstairs, food quality was substandard, overall a bad choice for dinner
    

    Burntwood Tavern - BrecksvilleResponded on February 1, 2025

    Hi Doug, Please accept my sincerest apologies for the delay in delivering your food. what was it that you found substandard with your dinner? We would like to know so we can avoid this in the future and ensure every guest has a great experience with us. Marg
    

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