Burntwood Tavern - Chagrin Falls

Review summary

1. M

   M

   Cleveland

   15 reviews

   5.0

   15 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service excellent Lunch soup was hot and flavorful Beef sandwich was excellent flavor
   

   Burntwood Tavern - Chagrin FallsResponded 2 days ago

   Dear M, Thank you so much for your straight 5 Star Review. We certainly appreciate this very positive feedback. Please stop in again very soon. Happy Holidays The Burntwood Tavern Chagrin Falls Team
   

   Is this helpful?

   Report
2. P

   Pete

   Cleveland

   7 reviews

   3.0

   7 reviews

   Dined on December 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was slow & waitnress didn’t check in with us for nice food was served. Menu was very difficult to find low carb or dairy free(nothing). I have frequented Burntwoods in the past, but I think it’s time to move to other choices.
   

   Is this helpful?

   Report
3. D

   Dave

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was quick and food was delivered hot and very tasty.
   

   Burntwood Tavern - Chagrin FallsResponded on December 9, 2024

   Dave, Thanks so much for your 5 Star Review. We had a busy day on Saturday, but we worked very hard to meet your expectations for a wonderful dining experience. Please stop back again soon. Happy Holidays, The Burntwood Tavern Chagrin Falls Team
   

   Is this helpful?

   Report
4. E

   Edda

   VIP

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Nice evening and pleasant server! Bill is awesome! Food was good!
   

   Burntwood Tavern - Chagrin FallsResponded on December 10, 2024

   Edda, Thank you for the kind words and your frequent visits with family and friends. Hoping you have a wonderful Holiday. See you soon. Cheers, Bill and the Burntwood Tavern Chagrin Falls Team
   

   Is this helpful?

   Report
5. D

   Denise

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our hostess very considerate of my needs in choosing a table. Staff very friendly, knowledgeable and helpful. The surroundings were beautiful, with a warm and rustic feel. Our waiter seemed new and a bit inexperienced but the food was exceptional. Overall a great first time experience. Definitely will be back.
   

   Burntwood Tavern - Chagrin FallsResponded on November 30, 2024

   Denise, Thank you so much for your 5 Star Review. We appreciate you taking the time to provide an in-depth review of your positive experience. This is even more important since you were a first-time guest. We are so proud of the long history we have established at Burntwood Tavern Chagrin Falls. So glad you will be back. See you soon. Cheers, The Burntwood Tavern Team
   

   Is this helpful?

   Report
6. O

   Olivia

   VIP

   Hawaii

   38 reviews

   3.0

   38 reviews

   Dined on November 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Had better experiences hoping this was just an off day for service and food.
   

   Is this helpful?

   Report
7. P

   Patty

   Chicago

   17 reviews

   4.0

   17 reviews

   Dined on October 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was a beautiful day outside so we sat on the deck overlooking the river. Food and service was pretty good. I would recommend this place.
   

   Burntwood Tavern - Chagrin FallsResponded on October 24, 2024

   Patty, Thank you for coming to dine with us on a beautiful Fall Day. Please stop back again, but I can't promise a sunny warm day. Cheers, Bill Detweiler, Service Manager Burntwood Tavern Chagrin Falls
   

   Is this helpful?

   Report
8. E

   Ellen

   Cleveland

   45 reviews

   2.0

   45 reviews

   Dined on October 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We thought we would try Burntwood in Chagrin Falls again. Sorry to say there was nothing special. First of all we had to wait to have 1 valet park the car. He’s was nice enough but overwhelmed. I ordered the chicken piccata and got a semi blacken peppery chicken with a little sauce with no flavor and greasy smashed potatoes with a few leaves of spinach. We had gift cards that apparently older than we thought so they didnt accept. Server was attentive and the best part of our experience. We won’t be back.
   

   Is this helpful?

   Report
9. R

   Rick

   Cleveland

   16 reviews

   5.0

   16 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a 4 generation dinner from my 91 year old father to my 3 1/2 year old grandson. Great service by our server Danielle and great food as always.
   

   Burntwood Tavern - Chagrin FallsResponded on October 21, 2024

   Rick, Thanks so much for your wonderful 5 Star Review. Danielle was thrilled to see that your family enjoyed their dining experience. I think you like this place!! See you soon. Cheers, Bill Detweiler Service Manager Burntwood Tavern Chagrin Falls
   

   Is this helpful?

   Report
10. A

    Aimee

    Cleveland

    5 reviews

    3.0

    5 reviews

    Dined on October 4, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    We are regulars at Burntwood Tavern & usually sit at the bar. For a Friday night, the restaurant was definitely understaffed . We waited 15 minutes for drinks & 40 minutes for or meals. Our appetizers arrived with some being cold. Overall, not a great experience although our meals were good.
    

    Is this helpful?

    Report