California Dreaming - Charleston - Priority Seating

Review summary

1. A

   Alfred

   Charleston

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I’m a Diabetic man and I paid for 4 persons. I wanted the three-itemed BAKED SEAFOOD PLATTER; but I was told that the only available meal was FRIED. I did not want the fried meal, so I had to change and forced into something that was either baked or boiled (like Salmon). I ended up with the Salmon meal, but I wanted the THREE ITEM BAKED SEAFOOD PLATTER..! NOT HAPPY (especially after shelling out $200.00(!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
   

   Is this helpful?

   Report
2. R

   Richard

   Charleston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joanne our serve was wonderful. Food was delivered timely and a great value for price.
   

   Is this helpful?

   Report
3. J

   Jan

   Charlotte

   3 reviews

   3.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Well first we had a 1pm reservation and were seated approx. 1:40. Ordered food immediately and they managed to get 2 out of 4 completely wrong. Had to completely cook a burger again. Fortunately the food was really great!
   

   Is this helpful?

   Report
4. J

   Jim

   Western NC

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, spacious seating, ease of access food was servered hot and good portions
   

   Is this helpful?

   Report
5. L

   Lorraine

   Charleston

   2 reviews

   4.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The server was pleasant. She gave refills and checked on us.
   

   Is this helpful?

   Report
6. C

   Cindy

   Atlanta Metro

   26 reviews

   vip
   5.0

   26 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous restaurant with a beautiful view & amazing food!! Great place & even greater service!
   

   • 
   • 

   Is this helpful?

   Report
7. L

   Lew

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We come here a lot because we usually like it. But last night did not see the regular General Manager there and you were able to tell the difference. Got there for a 7:00PM reservation that had special request of a window seat. When telling the person who was supposed to welcome you she said that is only a request and not guaranteed and that all reservations are tried to be seated within 15 minutes. So after 30 minutes I checked with her and she said still working on her 7:00’s. She will let me know when ready. I reminded her again about window seat, she did not answer. So at this point we figured since taking so long it was ok because they were working on special request. At 7:49PM she told us our table was ready. A booth not by the window. I said no, we waited this long we will wait until a window seat is available. I walked away and again she did not answer. So then in another 10-15 minutes we had our table by the window. But when we got seated waitress said she will be with us but did not wait on us for another 15 minutes. Not use to this type of service at this place. Will go back and hope the regular General Manager is there running the ship.
   

   California Dreaming - Charleston - Priority SeatingResponded on November 12, 2024

   Thank you Lew for taking the time to leave us a review about your last experience with us. I am very sorry we missed the mark with your reservation and your seating request. We are certainly could have handled this situation much better. Please feel to reach out to me the next time you are ready to return so I can personally make sure you know we are committed to providing a dinning experience you have come to expect. Thank you again for letting us know about your experience. sincerely, Keith Wolff Operating Partner California Dreaming Kwolff@carolinaroadhouse.rest (843)766-1644
   

   Is this helpful?

   Report
8. S

   Stacey

   Richmond

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait time for a Saturday was minimal. Good thing we made reservations. Everything handled professionally with no issues!
   

   Is this helpful?

   Report
9. M

   Mary

   Charleston

   2 reviews

   2.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We went for dinner tonight before a show downtown. They were overwhelmed from the moment we walked in for our reservation. It took one hour for two dinners so we had to take most of it to go. Worst part was the medium rare prime rib was well done. The server just apologized and said they’ve done that with most steaks today. Unfortunately I can’t recommend this place anymore. It used to be wonderful.
   

   Is this helpful?

   Report
10. J

    John

    Charlotte

    3 reviews

    vip
    2.0

    3 reviews

    Dined on November 8, 2024

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 5

    I’ve been a loyal customer for 30 years. Last night was the worst service I’ve ever had. Very disappointing! Customers deserve better.
    

    Is this helpful?

    Report