CASA NEOS

Review summary

1. A

   Amy VIP

   Baltimore1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   They need more bartenders. Waiting 1/2 hour for a drink is too long! We got our appetizers before our drinks which order 15 minutes before our apps!
   

   CASA NEOSResponded 2 days ago

   Dear Amy, Thank you for your feedback. We’re glad you joined us at Casa Neos, but we sincerely regret the delay in receiving your drinks. Waiting that long is not the experience we want for our guests, and we will be addressing this with our team to improve bar service efficiency. We appreciate your patience and hope to welcome you back soon for a smoother and more enjoyable experience by the Miami River. Sincerely, CASA NEOS
   

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2. OT

   OpenTable Diner VIP

   Las Vegas2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   HORRIBLE EXPERIENCE – RUDE MANAGER I wish I could give zero stars. This was by far one of the worst dining experiences I’ve ever had. We had a reservation at 6:00 PM, but it took over an hour just to get our first round of drinks – one hour and 15 minutes to be exact. The second round of drinks took another hour to arrive, which is completely unacceptable. To make matters worse, the manager was extremely rude and pushy the entire time. She kept rushing us to place our food order even though we hadn’t even received our first drinks yet. At one point, she flat-out told us that we needed to vacate the table by 8:00 PM because they had another reservation, even though we had barely been served anything. It was my friend’s birthday, and the whole experience was so uncomfortable. The manager came to our table every five minutes, pressuring us to hurry up and order. When my friend asked to order a plain piece of salmon for her son, the manager denied the request and said we couldn’t order more food because they needed to clear the table. Even after waiting an hour for drinks and experiencing terrible service, we were still denied the basic courtesy of ordering something simple for a child, we ask to have that piece of salmon to go, and the manager still denied our request. To top it off, the manager even had the audacity to say, “You know things are taking forever, so I need to rush your order because we have a time limit.” What a joke! If the kitchen and bar are behind, that’s not the customer’s fault – but apparently, this manager thinks it’s acceptable to take it out on the guests. The manager clearly needs to be retrained because her behavior was unacceptable.
   

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3. S

   Stephanie

   Miami3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful design. Fresh menu. Vibey crowd. Stunning Miami River views.
   

   CASA NEOSResponded 1 day ago

   Dear Ms. Stephanie, Thank you for your wonderful feedback! We're delighted you enjoyed the fresh menu and beautiful design of our dockside restaurant. The Miami River views are indeed stunning, and we hope to welcome you back soon for another great experience! Sincerely, CASA NEOS
   

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4. OT

   OpenTable Diner

   Sweden1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The vibe and the food were great. My favorite dish was the truffle pasta.
   

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   CASA NEOSResponded 1 day ago

   Hello, Thank you for the kind words! It’s fantastic to know our ambiance and your favorite dish, the truffle pasta, made your visit memorable. We look forward to welcoming you back for another great time! Sincerely, CASA NEOS
   

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5. IF

   IlianaF VIP

   Miami3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was Amazing with the restaurant. Only thing is their valet company they use are horrible and rude.
   

   CASA NEOSResponded 2 days ago

   Dear Ms. F, We truly appreciate your wonderful feedback on your recent visit! It’s great to know everything was amazing, as we strive to ensure a fantastic atmosphere at our dockside restaurant. We'll address your concerns about the valet company to improve service. See you soon! Sincerely, CASA NEOS
   

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6. OT

   OpenTable Diner VIP

   Fort Lauderdale1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The tables were a little too close together. No sense of privacy. Would’ve loved a corner table at least. It’s a very nice ambience but would’ve liked a better table.
   

   CASA NEOSResponded 2 days ago

   Hello, Thank you for your feedback! We are glad you appreciated the nice ambiance at our dockside location. We understand your concern regarding table arrangements and will keep it in mind for future visits to enhance our guests' experience. Looking forward to welcoming you back soon! Sincerely, CASA NEOS
   

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7. S

   Steven

   New Jersey2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first visit to Casa Neos, and it exceeded my expectations. The ambiance was captivating, complemented by great music and a sophisticated, mature crowd. The multi-level layout, paired with a Mediterranean jungle-inspired vibe, created an exquisite experience.
   

   CASA NEOSResponded 1 day ago

   Dear Mr. Steven, We're thrilled to hear your first visit to our restaurant exceeded your expectations! Our ambiance and music are designed for a memorable evening. We look forward to welcoming you back! Sincerely, CASA NEOS
   

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8. Z

   Zoey

   Fort Lauderdale1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Oriana at the Bar was amazing…. She amplified our experience ⭐️⭐️⭐️⭐️⭐️
   

   CASA NEOSResponded 2 days ago

   Dear Ms. Zoey, Thank you for your kind words about Oriana at the Bar! It's fantastic to know she made your experience at our cocktail bar memorable. We look forward to your next visit! Sincerely, CASA NEOS
   

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9. OT

   OpenTable Diner VIP

   Miami3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 5

   Nice vibe but had to wait 30 minutes for table even with reservations
   

   CASA NEOSResponded 2 days ago

   Hello, We appreciate your comments! It’s wonderful to hear that you enjoyed the ambiance. We apologize for the delay with your reservation and are always striving to improve our dockside dining experience. Come back soon! Sincerely, CASA NEOS
   

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10. D

    Debbie VIP

    Montreal46 reviews

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and good was amazing. The place has a great vibe with the music
    

    CASA NEOSResponded 2 days ago

    Dear Ms. Debbie, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our lively atmosphere and found the food to be amazing. Our team strives to create memorable experiences at our waterfront dining venue. We can’t wait to welcome you back soon! Sincerely, CASA NEOS
    

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