Char - Memphis

Review summary

1. L

   Lance

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Char was fantastic. Best redfish dinner ever. Will go back for sure.
   

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2. KC

   KelleyC

   Memphis/West TN

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   This was my 2nd in-restaurant dining experience at Char, I really enjoyed my fried green tomatoes and lamb. My bf enjoyed his gumbo and salad, but said that the seafood carbonara was not all that he hoped it would be especially the lack of flavor as well as the lack of seafood. The shrimp that are placed on top are is all the seafood you will see or taste according to my bf. From the looks of it, that must be a common opinion about that dish because the lady at the table next to us order the same dish and didn’t look like she enjoyed hers either.
   

   Char - MemphisResponded 4 days ago

   Hi Kelley, thank you for joining us at Char! It's a pleasure to know that you enjoyed your overall experience, though I'm sorry to hear that the seafood carbonara fell short of expectations. Please know that we're always happy to replace or take care of any dish you don't absolutely love, as our goal is for every guest to receive a five-star experience. We hope you and your boyfriend will join us again, and please do let us know if there is ever anything we can do to improve your experience in any way! Thank you again for your patronage and feedback.
   

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3. m

   my

   Memphis/West TN

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Lamb chops weren't as expected. Duck wasn't great. My date did not enjoy herself. Also, ordered gumbo, mostly sauce, hardly no rice, or shrimp nor sausage. For the $120 ticket this restaurant should be closed.
   

   Char - MemphisResponded 4 days ago

   Hello, thank you for your recent visit to Char. I'm sorry to hear that your experience fell short of expectations! We never want anyone to leave disappointed, and I regret that you didn't care for your selections. Please know that we're always happy to replace or take care of any dish you don't enjoy, as our goal is for every guest to receive a five-star experience. We hope you will reconsider joining us again in the future, and please do let us know if there is ever anything we can do to improve your experience in any way. Thank you again for your patronage and feedback.
   

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4. K

   Karen

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dining experience at Char - Memphis is wonderful. It's a very peaceful and cordial atmosphere. The restaurant is very clean and prompt service. My family and I are always pleased with the exceptional menu and very delicious dishes.
   

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5. A

   Angela

   Memphis/West TN

   2 reviews

   1.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   During my visit, I raised an issue with the taste of the crabcakes. The server quickly communicated the manager would come over. Randy Black I assume was the manager on duty came over to the table. I communicated my crabcakes tasted fishy and he responded, "Well, it is fish. Typically, we don't take back any food unless it wasn't prepared correctly, but I guess I can take it back." The snarky and dismissive comment was unnecessary. At no point, did Randy offer an apology or ask if I wanted something else from the menu but just walked away with the plate, unacceptable. The crabcakes served, unfortunately did not meet the high standards I expected from a "fine dining" establishment especially when we spent over $100 per person. I was disappointed to find that my concerns were dismissed by the manager and his response not only left me feeling undervalued as a customer but also raised questions about the commitment to customer satisfaction at the establishment.
   

   Char - MemphisResponded on February 28, 2025

   Hi Angela, thank you for your recent visit to Char. I'm very sorry to hear about your experience with us. A member of our home office team is reaching out to you directly to speak with you in more detail. We appreciate you sharing your comments with us and look forward to connecting with you soon.
   

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6. F

   Fred

   Memphis/West TN

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambience.and service keep doing what you doing.
   

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7. J

   Jacqueline

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had reservations still had to wait,food was very good and the environment was quiet and peaceful
   

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8. C

   Cyndi

   Memphis/West TN

   4 reviews

   4.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 2

   My food was awful! Eat there a lot and never have I had bland food like I had this time! I told the GM and he listened but showed no concern! They stress the dress code on their webpage but patrons were in sweat pants 1/2 way down their legs, vulgar sweatshirts and they had no problem seating them for Sunday brunch. If I did not have a gift card I probably would say good bye nice knowing you!
   

   Char - MemphisResponded on February 28, 2025

   Hi Cyndi, I'm sorry to hear that! A member of our team is reaching out to you directly to speak to you in more detail about your experience. Thank you for your feedback; we look forward to connecting with you soon.
   

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9. K

   Karl

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was great. Would highly recommend and will be coming back again.
   

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10. J

    Jeanette

    Mississippi

    1 review

    5.0

    1 review

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was my first time at the restaurant. The atmosphere was romantic and the staff was superb.
    

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