Chart House Restaurant - Dana Point

Review summary

1. C

   Carrie

   VIP

   Chicago

   10 reviews

   2.0

   10 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our reservation was for 7pm to celebrate two birthdays; one of which was for an older person and the valet was full so we had to park up the hill and walk down in the wet weather (the area for drop off was blocked off as well). The host told us there would be a 20 minute wait. The host told us we could get a drink at the bar while we wait, so we walked over and the bar told us they were for seated patrons only and they were doing us a favor making us a drink while we wait. The host told us we were next multiple times for the next hour, along with all of the others who were also waiting for their tables. An hour later at 8pm we finally were seated. We ordered oysters and were told we could not have a mignonette sauce because it would take too long. For a $600 tab, the wait and lack of accommodation is unacceptable. I will not be returning. The only positive was our server Jonathan was lovely. He had to work twice as hard to make up for the operational issues and lack of management. To management- do better and set your servers up for success versus setting up to fail. You should be ashamed.
   

   Is this helpful?

   Report
2. R

   Rebecca

   VIP

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Terrible. Had a reservation and waited for a table for over an hour. Good took over an hour to be delivered!! Overall terrible experience and staff was not apologetic!
   

   Is this helpful?

   Report
3. P

   Paula

   Orange County

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very fun and festive. Got us all in the holiday spirit.
   

   Is this helpful?

   Report
4. S

   Steve

   VIP

   Los Angeles

   89 reviews

   5.0

   89 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   At first I was doubly disappointed because they were out of blue cheese (for the Black and Blue Mahi) and also salmon, but two of us took water Eric's advice to try the Alaskan Black Cod and we were glad we did. It melted in the mouth and had perfect accompaniments. It's good to branch out from your "usuals" sometimes!
   

   Is this helpful?

   Report
5. A

   Alicia

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had a truly terrible experience. I was so embarrassed that I selected this restaurant to take our friends for their birthday dinner. Service was so bad our drinks took over 30 minutes, it took an hour for our one coconut shrimp appetizer then after 90min we checked in about our meal and our main course came out about 15min later but our soups and salads just never came and our waiter didn’t even seem to notice. When we mentioned it he cancelled them rather than asking if we still wanted them so at the end of the night we left hungry and unsatisfied having only received our al a cart meats. When we finished eating our waiter told us he would put our dessert in which we had ordered along side our main course because the menu said it takes 30 min for the lava cake. We had babies at home we needed to get back to and the entire experience was a disaster. I will never return.
   

   Is this helpful?

   Report
6. R

   Richard

   San Diego

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was outstanding, and the view was simply incredible. I would have dinner there again if we were in the area.
   

   Is this helpful?

   Report
7. J

   John

   San Diego

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The location was great we were seated along the window where we had a view of the marina. The food was very good and the servers were very friendly.
   

   Is this helpful?

   Report
8. D

   Dibakar

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambience, friendly service and great food. Even though the restaurant specializes in seafood and non-vegetarian dishes, we found some good vegan choices, and the server did everything to help us -- even making a pasta and veggie dish that was not on the menu. We will go back there just for the ambience and friendly atmosphere.
   

   Is this helpful?

   Report
9. A

   Armstrong

   VIP

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Service for us was very slow. We would have appreciated a gesture for how long it took to get our food.
   

   Is this helpful?

   Report
10. E

    Estela

    Orange County

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 4

    Always great meal, we love celebrating Michael’s 29th, personalized menu was amazing
    

    Is this helpful?

    Report