Chart House Restaurant - Redondo Beach

Review summary

1. S

   Steve

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We made a reservation, but we had to wait almost one hour. Food was good.
   

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2. J

   James

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 5

   Chart House has always been a great place . There have been many special occations celebrations there. We made a reservation for Thanksgiving one month in advance. Arrived fifteen minutes early and waited (and waited) over an hour for a table. Regardless of food, surroundings and service, the evening was deflated due to highly incompetent management. A restranteer once told me it's not how many you are seating on a given night, it's how many will come back. I'm not planning to go back.
   

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3. M

   Matthew

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Had 5:45 reservations. Wasn't seated until 6:15. I know it was Thanksgiving, but please plan accordingly. Once seated. our server was very nice, but service was extremely slow. It became obvious why we were seated late. There were not enough servers and food was taking forever to come out. Didn't leave until abut 9:15, not because we sat for a long time, but becuase service wa slow. There was not enough staff to accommodate. Also ran out of sweet potatoes for the turkey platter and it was a fixed menu and we ordered 4 cheesecake slices for desert, but by the time it came around to desert we were told there was no cheesecake left. Was this the first time Charthouse was open on Thanksgiving? There was some extremly poor planning for the evening.
   

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4. b

   bob

   Central Coast

   16 reviews

   vip
   1.0

   16 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Terrible. Grumpy or untrained staff. Poor management. A train wreck. Won’t be going back. Miserable holiday dining experience.
   

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5. J

   Jason

   Los Angeles

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   It seemed like they were rushing us to leave. We had a 5:00 reservation but weren’t seated until 5:50. Then the courses were stacked on top of each other. I specifically asked the waitress to slow the time between courses but I wasn’t even done with the salad and the main course was already being placed on our table. It was the same between the appetizer and the salad. The restaurant was loud as well. In addition my meat was under-cooked but I had already complained and didn’t want to be rude to a waitress clearly running around ragged.
   

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6. P

   Peter

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Noise level high, with tables crowded together. Uniformly good staff. PARKING was Nightmare. Why is a "minimum" number of characters required for an assessment of your restaurants service? DUMB, but I have now achieved your minimum.
   

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7. K

   Ken

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Waitress was not very attentive. Kind of grumpy and not happy. Had to be reminded many times and service never came for our drinks. So we went to the bar to buy our drinks. I know its Thanksgiving but if you cant take the heat, then get out of the kitchen. Management needs to train better. Many come to enjoy themselves especially at the higher cost. Not happy and disappointed.
   

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8. Z

   Zoe

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Nice but not special enough for Thanksgiving. They brought our main dish while we were still eating out starter and left it on the table. Not really what I expected from the Chart House.
   

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9. R

   Roland

   Los Angeles

   133 reviews

   5.0

   133 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   I thought the service was lacking. Need to more attentive to the diner
   

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10. G

    Greg

    Los Angeles

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 5
    3. Service 5
    4. Ambience 5

    Overall fantastic service, food, and table. It was our anniversary 37 years and no mention a little lame. Another concern: we had reservations at 5:30 we had to wait 15 minutes. Went up to the hostess and they had all the power told me to sit down and they will call you when they are ready. This is very frustrating and has happened on other occasions. Need to get this fixed!!!
    

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