CHOP Steakhouse & Bar - South Edmonton - Ellerslie Rd

Review summary

1. T

   Terry

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our dinner for two, the prime rib we chose was the best ever! Tender and not full of fat gristle .. veggies were tasty and desserts yummy!
   

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2. C

   Curtis Stachnik

   Calgary

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Frequent here often. One of the more disappointing meals. Christmas season seemed to have impacted the level of execution from the team. Will still return.
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded 2 days ago

   Thank you for your feedback, Curtis. We're sorry to hear that your recent visit didn't meet your expectations, this is definitely not what we strive for. We'd love to learn more about your experience and what made it disappointing for you. Please shoot us an email at your earliest convenience so we can discuss further. Thank you, Ed De Soto, Sr. Assistant Mgr.
   

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3. H

   Heather

   Edmonton

   3 reviews

   3.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was absolutely lovely and really took such great care of us!
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on December 10, 2024

   Thank you Heather for your kind words! We're thrilled to hear that your server made such a positive impression and took great care of you. We'll be sure to pass along your feedback to them. We hope to see you again soon. Daneen Apa, Supervisor
   

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4. OT

   OpenTable Diner

   Edmonton

   7 reviews

   5.0

   7 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was fantastic, food was great although my steak was overcooked and my baked potato a little hard but the other entrees and appies were spot on. We were in one of the private tables so the noise level was perfect. Overall very positive experience.
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on December 5, 2024

   Thank you for the review! We're glad to hear you had a positive experience and enjoyed the service and other dishes. We appreciate your feedback on the steak and baked potato and look forward to welcoming you back for an even better experience! - Ed De Soto, Sr. Assistant Mgr.
   

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5. OT

   OpenTable Diner

   Edmonton

   12 reviews

   5.0

   12 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We started our evening off in the lounge having a cocktail. All the staff there were very friendly and welcoming. We moved to the dining room to have dinner. Our server; Nicole B provided excellent and attentive service. Our meal was also excellent! The prime rib was amazing and we enjoyed our pre-dinner salads as well. We have always been very satisfied with The Chop as the service has always been outstanding and the food consistently great. 👍👍😄
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on December 4, 2024

   We're delighted to hear that you enjoyed your evening! It's great to know that Nicole B provided excellent and attentive service. We're so glad you loved your dinner too, your compliments on the food and service are deeply appreciated. Thank you for your continued support of Chop Ellerslie. We can't wait to welcome you back for another outstanding experience! Daneen Apa Chop Ellerslie
   

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6. G

   Gisele

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I mistakenly made reservation for 2 should have been 6..they accommodated and found us a table in the bar section.. the waitress was superb! (Always makes the difference)..Food was very good..we always have a good experience coming here..5 stars for us!
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on December 4, 2024

   Hi Gisele, Thank you so much for your kind words! We're thrilled to hear that we could accommodate your party and that you had a great experience with us. We look forward to serving you again. Daneen Apa Chop Ellerslie
   

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7. A

   Andy

   Vancouver

   23 reviews

   2.0

   23 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food was great but we were seated in a booth with 6 men and it was very cramped. The restaurant was half full but it took 20 minutes to get a first drink order in. They are either under staffed or just don't care.
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on November 30, 2024

   I'm sorry to hear about the seating and service issues you experienced, Andy. We appreciate your feedback and would love to hear more about your experience. Please drop us a line at chopellerslie@chop.ca at your earliest convenience to further discuss. Thanks, Ed De Soto, Sr. Assistant Mgr.
   

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8. M

   Michael

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never had a bad experience in over 20 visits in the last few years at this location.
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on November 28, 2024

   Thank you for the fantastic review, Michael! We're so thrilled to hear that you've consistently enjoyed your visits with us, and we look forward to welcoming you back for many more! - Daneen Apa
   

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9. E

   Ed

   Edmonton

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The filet mignon was incredible - so tender. A great meal!
   

   CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on November 10, 2024

   Thank you for the fantastic review, Ed! We're thrilled to hear you enjoyed the tender filet mignon. We look forward to welcoming you back for another great meal! - Ed De Soto, Sr. Assistant Mgr.
   

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10. s

    shauna

    Edmonton

    7 reviews

    1.0

    7 reviews

    Dined on November 3, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    We booked this restaurant for my Mom’s 83 birthday. There was 9 of us. My steak & my Mom’s prime rib were good. The truffle butter was very tasty. Everyone else ordered steak, seafood pasta and salmon. My Uncle’s steak had significant gristle. My Aunt mentioned it to the waitress. She took it to the chef. She came back and said,”That’s not normal to have gristle”. Nothing was done. Another ordered, steak. Her only comment during the meal was potato was good. One ordered salmon, it was very thin and dry. His only comment was,”So so”. The rest ordered seafood pasta. They all said it was not hot, not a lot of flavor and absolutely no crab. The seafood was minimal on the pasta. Overall, most guests were not impressed or pleased with the dinner. It’s unfortunate, we were all looking forward to a nice meal to celebrate my Mom’s birthday. Based on the prices and the ambiance, the food should have been better. Everyone mentioned they will not go back to the Chop Chop Steakhouse. For everyone to mention that after the meal, does not bode well for the restaurant. Nov 10,2024- The manager contacted me today regarding our dining experience. We’ve discussed everything and he apologized. From our discussion and the fact he cared to follow up reveals our experience may have been a one off. We greatly appreciate the follow up and our discussion. We won’t write off The Chop Steakhouse. We will dine at the Chop again and we look forward to a better experience. Thank you.
    

    CHOP Steakhouse & Bar - South Edmonton - Ellerslie RdResponded on November 9, 2024

    I'm sorry to hear about your disappointing experience during your Mom's birthday celebration, Shauna. We appreciate your detailed feedback and would like to discuss this further to address the issues you faced. Please contact us directly at chopellerslie@chop.ca to discuss further. Ed De Soto, Sr. Assistant Mgr.
    

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