courier. kitchen & bar

Review summary

1. A

   Amy

   San Francisco2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We were not staying at the hotel but it was very busy with a conference and that seemed to impact the restaurant. They cancelled Happy Hour, we waited quite a long time for our drinks and our food was also very slow to arrive. We were overall quite rushed as we had theater tickets so it was not a great experience for us.
   

   courier. kitchen & barResponded on February 21, 2025

   Dear Amy, Thank you for your feedback. I apologize for the delays you experienced. We had a large conference, which impacted our usual service and led to the cancellation of Happy Hour. I understand how stressful it can be when you have theater tickets and things don't go as planned. I hope you enjoyed the theater despite the delays. Please contact me directly on your next visit, and I will ensure you have a wonderful experience. Thank you for your understanding, and we look forward to welcoming you back. Best regards, Bryan Graham Assistant Director Courier Grand Hyatt Denver
   

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2. D

   Dana VIP

   Denver42 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was excellent. Limited menu was disappointing but very happy with what we ordered (steak and salmon). We couldn’t order kids meals from our table, had to walk over and wait at their to-go counter. Service could have been better.
   

   courier. kitchen & barResponded on February 21, 2025

   Dear Dana, Thank you for sharing your feedback. I appreciate your comments and understand that you would have enjoyed more menu choices. I'm glad to hear that you were happy with the steak and salmon you ordered. I apologize for the inconvenience you experienced with ordering kids' meals and for the service. We will use your feedback to strengthen and refine our operations. We look forward to welcoming you back and providing you with an improved experience. Best regards, Bryan Graham Assistant Director Courier Grand Hyatt Denver
   

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3. N

   Nicholas

   Denver1 review

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was A+! They were friendly, accommodating, and went above and beyond. Definitely would go back.
   

   courier. kitchen & barResponded on January 11, 2025

   Dear Nicholas, Thank you so much for your wonderful review! Your kind words about our staff being "A+" and being "friendly, accommodating, and going above and beyond" are truly heartwarming. It is our greatest pleasure to know that our service hit the mark and made a difference in your dining experience. The best outcome for us is knowing that you plan to return, and we look forward to hosting you again soon! Warm regards, Bryan Graham Courier Restaurant Grand Hyatt Denver
   

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4. A

   Andrew

   Denver2 reviews

   3.0

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Decent food, ok service but great decor. I guess better than you would expect for a hotel restaurant
   

   courier. kitchen & barResponded on November 12, 2024

   Thank you for sharing your feedback on your recent visit to Courier Bar & Kitchen. We’re pleased to hear we exceeded your expectations for a hotel restaurant and appreciate your 3-star rating. However, we strive for excellence in all areas, and I regret we did not fully meet this commitment. Your rating of 3 for our food has been noted, and I will share this with our culinary team to ensure we deliver quality and flavorful dishes. I am particularly concerned about your rating of 2 for our service. If you could provide any additional details, it would be greatly appreciated and will help us improve. Thank you again for your feedback. We hope to host you again soon. Sincerely, Bryan Graham Assistant Director of Outlets The Grand Hyatt Denver
   

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5. A

   Angel

   Indiana1 review

   5.0

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chicken risotto is excellent! Had a wonderful server who was attentive and informative.
   

   courier. kitchen & barResponded on November 4, 2024

   Dear Angel, Thank you for your fantastic review! We’re delighted to hear that you enjoyed the Chicken Risotto and found your server attentive and informative. It’s wonderful to know you had the type of experience we strive for. If you remember who your server was or can provide a description, I would love to recognize them for their excellent service. Thank you again for dining with us, and we look forward to hosting you again in the future. Best regards, Bryan Graham Assistant Director of Outlets The Grand Hyatt Denver
   

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6. T

   Tiffany VIP

   Denver3 reviews

   5.0

   Dined on August 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional food service and live music. Not typical hotel dining. Courier is a quality ingredients and clever menu dining experience....adelight for dinner and breakfast and has a cozy and calm, atomosphere. The chef making eggs made the best omelettes and my 6 year old labeled them best ever. For diner, they even have a kids menu with healthy and more robust choices for kids beyond standard Mac and cheese fare (and if they want that they have that too!). Had we not stayed at the Hyatt we would not have discovered courier and will definitely be back.
   

   courier. kitchen & barResponded on August 20, 2024

   Tiffany, Thank you for your positive and prompt feedback, please join us in Courier the next time that you visit Denver. We look forward to entertaining you and your family again in the future. Best Regards, CJ
   

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7. OT

   OpenTable Diner

   Denver1 review

   3.0

   Dined on June 21, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We chose Courier because we were staying at the Grand Hyatt. It was very convenient, but service was extremely slow. Food was good, not great, and the drinks were overpriced.
   

   courier. kitchen & barResponded on July 2, 2024

   Thank you for sharing your experience with us. We're glad to hear that you found our Courier service convenient during your stay at the Grand Hyatt. However, we apologize that the service did not meet your expectations in terms of speed. Your feedback regarding the food quality and drink pricing is also noted. Please know that your comments have been shared with our team for review and improvement. We strive to provide exceptional service and offerings to all our guests, and we regret any inconvenience caused during your visit. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future. Best regards
   

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8. OT

   OpenTable Diner

   Denver1 review

   3.0

   Dined on May 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   There were plenty of seats by the window, we asked to be sat there, and they refused, planning for other other larger parties to come in. No one ever sat at the open window seats while we were dining, very disappointing. I don't think it was the hosts fault, just what they were likely taught. The cost of valet at the hotel was $30, no discount for eating at the restaurant inside, so we will likely not return.
   

   courier. kitchen & barResponded on July 2, 2024

   Thank you for providing feedback on your recent visit to our restaurant at the Grand Hyatt. We apologize for any disappointment caused by our seating policy and the valet pricing. We regret that we couldn't accommodate your request to sit by the window despite the availability of seats. Your comments about our valet pricing not being discounted for restaurant guests have been duly noted. We appreciate your understanding regarding our seating arrangements and will review our policies to ensure a better experience for our guests in the future. Your feedback is invaluable to us as we strive to improve our service and offerings. Should you reconsider, we would love the opportunity to welcome you back and provide you with a more enjoyable dining experience. Warm regards
   

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9. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined on March 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food, good drinks and good service. Nothing else to say.
   

   courier. kitchen & barResponded on April 8, 2024

   We’re thrilled to hear that you enjoyed your dining experience with us! Your kind words about our food and drinks have brightened our day. Our team works hard to deliver delicious flavors and a welcoming atmosphere, so knowing it resonated with you is rewarding. We look forward to welcoming you back soon for another delightful experience. Warm regards, Bryan Graham courier. kitchen & bar
   

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10. OT

    OpenTable Diner

    Denver3 reviews

    4.0

    Dined on January 21, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    It was okay. I got the flat iron steak & pomme puree, they were cooked correctly but arrived cold. My husband’s burger was overly salty. Brussels sprouts were good & hot. Service was good.
    

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