Craft by Smoke and Fire - Arcadia

Review summary

1. OT

   OpenTable Diner

   Los Angeles1 review

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Even though we had reservations we still had to wait another 30 mins because the restaurant was waiting for the large party before us to finish We ended up asking to be seated outside to not wait longer. Our drinks took long to get as well as our food.
   

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2. D

   Donna Van Asch

   Las Vegas2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   They charge 3 % on top of your bill. We were wondering why no one was sitting inside. Everyone who came in and saw they charge 3 % on top your bill they left. We reserved on line and didn’t know about this 3% charge. BE warned before going in. They have a strip of paper stating the 3% extra charge by front desk. We didn’t see it because we reserved on line. If you don’t mind the extra charges. The food is good and the service is good.
   

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3. R

   Rebecca

   Los Angeles5 reviews

   2.0

   Dined on February 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible service. Food wasn’t very good either. But the service was bad and that stood out the most. Server seemed like she was having a bad day. Ignored us quite a lot and missed a lot. We sat for a VERY long time waiting to get our check. She passed us by multiple times but then finally came over and acted surprised we were still there. Didn’t off desert or anything else. Finally brought the check. Won’t be back.
   

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4. D

   Danny

   Las Vegas1 review

   1.0

   Dined on January 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Foods came cold. You can't eat BBQ cold. It appears already made and sitting for a long time.
   

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5. M

   Michelle

   Los Angeles2 reviews

   2.0

   Dined on January 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I have been to this restaurant several times and always had great service but this last time I went was not what we expected. It took an hour to get our food, the food that finally came out was less than what they normally serve. They ran out of food (side dishes). They also ran out of lettuce for the Caesar Salad! We had to order an extra entree because the portions were extremely smaller than what they normally serve. The chicken was undercooked we had to order another one. The waitress was nice but did not take responsibility for our experience. When I mentioned my concerns all she did was comp a salad. We used to love this place but they were so unprepared and not helpful in resolving the matter better.
   

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6. A

   Amily VIP

   Los Angeles3 reviews

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quesadilla brisket is sooo good! Great restaurant!
   

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7. J

   Jennifer

   Los Angeles1 review

   5.0

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was wonderful experience. It was easy to make reservation online, and the whole dining in experience was great. We had a big party of 18, but everything went well and the food at Craft by Smoke and Fire was awesome. We will definitely go back again.
   

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8. M

   Michiko VIP

   Los Angeles13 reviews

   5.0

   Dined on December 4, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was great! Our server was friendly and refilled our drinks before I even noticed. Really made our day to have such great service. The food was tasty too, will definitely return.
   

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9. S

   Steven

   Los Angeles2 reviews

   5.0

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cool atmosphere and unique menu items. Very attentive
   

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10. P

    Pauline VIP

    Los Angeles58 reviews

    2.0

    Dined on November 11, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    The food was not good. Bad service. Slow to get food.
    

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