Crumb & Spigot - Chagrin Falls

Review summary

1. R

   Rob

   VIP

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have going to this restaurant since they opened and the service the food and the overall experience has always been the best
   

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2. A

   Alison

   Columbus

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Its been a while since we ate here. My recollection was that the food was really good but that it was too loud and crowded and a bit expensive for a casual ambience. The food is still really good and a bit expensive, but now that they take reservations it seemed less crowded and noisy. Given that we were seated fairly quickly, it felt more like fine dining. Our waitress and the hostess were fantastic - personable, efficient and knowledgeable about the menu. The kitchen accommodates special diets very well and the menu is well marked for vegetarian, vegan and gluten free. The drinks are great.
   

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3. L

   Laurie

   Cleveland

   116 reviews

   5.0

   116 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The spinach pizza at Crumb And Spicket is my most favorite ever
   

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4. N

   Nicole

   Baja California

   4 reviews

   5.0

   4 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   We love the Crumb and Spigot and are regulars there. I took a friend from Germany there and she loved the food. As always, Lauren was a fantastic, friendly, attentive server. We love her! The manager also came by at least twice to make sure everything was great. The food was delicious and is always consistent. Even better, the cocktails were wonderful. I love Crumb and Spigot and have only one tiny issue and that is the noise level. I wish they could put in some sound tiles on the walls to absorb some of the noise. We will be back as soon as possible!
   

   Crumb & Spigot - Chagrin FallsResponded on December 19, 2024

   Hi Nicole! Thank you for this thoughtful and detailed review! We're thrilled that you continue to choose Crumb and Spigot as your regular dining spot, and it's especially rewarding to hear that your friend from Germany enjoyed her experience with us. Lauren will be delighted to know her attentive service made such a positive impression. We're very fortunate to have her on our team, and we appreciate you recognizing her excellent work. It's also great to hear that our management team's attention to guest satisfaction was noticed. We appreciate your feedback about the noise level and will look into solutions. Thank you for your continued patronage and for taking the time to share both your praise and constructive feedback. We look forward to welcoming you back soon!
   

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5. D

   David

   Cleveland

   9 reviews

   3.0

   9 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Environment is just too noisy. Otherwise ok. Mendy needs more meat proteins.
   

   Crumb & Spigot - Chagrin FallsResponded on December 14, 2024

   Hello David! Thank you for taking the time to review your experience, we're sorry to hear that the noise level affected your dining experience. We appreciate your feedback on the environment, we're always looking for ways to improve. We're glad to hear that you found our service satisfactory. We hope to have the opportunity to serve you again soon.
   

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6. D

   Dee

   VIP

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Crumb & Spigot and frequent this great restaurant! Our server, Owen, was really outstanding on a very busy night. Checked in just the right amount to see if we had everything we needed and to see how our food was. And Alex, the gm, is always so welcoming and running the place beautifully!
   

   Crumb & Spigot - Chagrin FallsResponded on December 10, 2024

   Hi Dee! Thank you so much for your kind words! We're thrilled to hear that you enjoy dining at Crumb & Spigot. Owen is truly an asset to our team, and we're glad he made your experience special, even on a busy night. It's also wonderful to know that Alix's leadership and hospitality continue to leave a positive impression. We look forward to welcoming you back soon, happy holidays!
   

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7. R

   Reine

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for squeezing our reservation in earlier! We had such a great time as always.
   

   Crumb & Spigot - Chagrin FallsResponded on November 30, 2024

   Hi Reine! It was our pleasure to accommodate you! We so appreciate your 5-star review and we look forward to hosting you again soon! Happy Holidays!
   

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8. T

   Tom

   Cleveland

   11 reviews

   5.0

   11 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Terrific food and service. Will definitely be back. Only suggestion is that the music may not be necessary when the joint is full.
   

   Crumb & Spigot - Chagrin FallsResponded on November 27, 2024

   Thanks for visiting us, Tom! We're delighted to hear that you enjoyed the food and service! We understand your suggestion about the music not being necessary when we are full! We do appreciate your feedback and will take it into consideration. We're thrilled to know you plan to return! Happy Thanksgiving and we look forward to seeing you soon!
   

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9. K

   K

   VIP

   Cleveland

   58 reviews

   5.0

   58 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As before, great food and drink. The only issue—and not sure anything they can do—is it is a very cozy, intimate place. If you are seated near a group that has been drinking, they can be extremely loud to the point you want to take your food home to enjoy without the very very loud laughing, shouting, etc. But this speaks to how popular it is!
   

   Crumb & Spigot - Chagrin FallsResponded on November 21, 2024

   Hello K! Thank you for your continued support and for taking the time to share your feedback! We're thrilled to hear that you enjoyed our food and drink, and that we could provide a great dining experience for you! We understand that it can get lively with groups, and we appreciate your understanding. We're always striving to provide a comfortable and enjoyable atmosphere for all our guests. Your feedback is invaluable to us and we look forward to serving you again soon!
   

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10. K

    Kari

    VIP

    Chicago

    23 reviews

    3.0

    23 reviews

    Dined on November 16, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    We had a 7:00 reservation, we weren't seated until 7:40. We were all standing around a single table in the doorway while we waited, it was very awkward and extremely loud. I ordered the lobster burger, it was tasty but the side dishes were disappointing, cold, tasteless potato salad and coleslaw for $38, I would say it was not worth it. The main issue is the noise level, you literally have to scream to each other to have a conversation, some sound tiles would go along way in making the experience more pleasurable.
    

    Crumb & Spigot - Chagrin FallsResponded on November 16, 2024

    Hello Kari! We appreciate your feedback and are sorry to hear about the wait time and noise level. We understand how this could have impacted your experience and we apologize for any inconvenience. We're glad to hear that you enjoyed the lobster burger, but we're sorry that some aspects of your meal did not meet your expectations. We will certainly take your feedback into account as we continually strive to improve our guests' experiences. We hope to have the opportunity to serve you again in the future.
    

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