Cuba Libre Restaurant & Bar

Review summary

1. A

   ANNA

   Cambridge

   1 review

   1.0

   1 review

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The rastaurant was closed when we arrived there. We were a bigger group, so not easy to find alternative last minute. Any business that takes themselves seriously, should find a way to inform their customers of any changes to their booking, or prevent for bookings to be made at first place. Their Google business profile also didn't indicate that the restaurant is closed on that day. Very disappointing.
   

   Cuba Libre Restaurant & BarResponded on November 30, 2024

   Thank you for sharing your feedback. We sincerely regret that your experience at Cuba Libre fell short of expectations. Please accept our apologies for the unexpected closure and the lack of communication regarding your booking. We understand how disappointing this must have been for your group. Under new management, we’re taking steps to prevent such issues, including updating our booking systems and online profiles to reflect any changes accurately. To make amends, we’d love to invite you back with 20% off your next bill. We’ve launched an exciting winter menu and revamped our dining experience, and we’re confident you’ll notice the improvements. We value your patronage and hope to welcome you back soon. Warm regards, The Cuba Libre Team
   

   Is this helpful?

   Report
2. M

   Mark

   London

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant was closed, seem to no longer be operating as a restaurant.
   

   Cuba Libre Restaurant & BarResponded on November 30, 2024

   Thank you for sharing your feedback. We sincerely regret that your experience at Cuba Libre fell short of expectations. Please accept our apologies for the unexpected closure and the lack of communication regarding your booking. We understand how disappointing this must have been. Under new management, we are taking steps to prevent such issues, including updating our booking systems and online profiles to ensure accurate information. To make amends, we’d love to invite you back with 20% off your next bill. We’ve recently launched an exciting winter menu and revamped our dining experience, and we’re confident you’ll notice the improvements. We value your patronage and hope to welcome you back soon. Warm regards, The Cuba Libre Team
   

   Is this helpful?

   Report
3. P

   Paulina

   London

   1 review

   3.0

   1 review

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Unfortunately it was not a very good experience. The main waiter was unfriendly, the place needs a bit of TLC, the music sound is not good as its only a small speaker in the center of the restaurant. The cocktails were really good, but the ceviche could be refined and the empanadas dough thinner.
   

   Cuba Libre Restaurant & BarResponded on November 30, 2024

   Please accept our apologies for the disappointment with your meal and the service. Delivering flavorful dishes and exceptional service is our priority, and we are sorry we fell short. Under new management, we are addressing these concerns with a revamped menu featuring fresh ingredients and bold Latin flavors. Our team is also undergoing training to provide attentive, informed service for every guest. We value feedback like yours, as it helps us improve. To make amends, we’d love to invite you back with 20% off your next bill. Our new winter menu includes exciting dishes and refined favorites, and we’re confident it will exceed expectations. We hope to welcome you back soon for the warm, high-quality experience you deserve. Warm regards, The Cuba Libre Team
   

   Is this helpful?

   Report
4. j

   jenson

   London

   2 reviews

   2.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   So disappointed, on arrival it was cold in the restaurant so did not want to take coat off. Service was a little slow to have initial drinks ordered, asked for olives as a starter they come out with the mains, however not all the mains came together, the taco's were lukewarm, brought this to the attention of the service staff and they were put in the microwave!!!!!!! Bread taco's in the microwave??? Not a good idea, this turned the food rubbery and they done this with the chicken dish for our two year old, chicken if reheated should be piping hot! When advising the service staff that the meal is inedible they seemed perplexed. The chips were hard and salty but the rib eye my son had was very nice. Will not be going back.
   

   Is this helpful?

   Report
5. T

   Tina

   Cambridge

   1 review

   1.0

   1 review

   Dined on October 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dirty, food was too salty and small portion for the prices, service was pretty much non-existent
   

   Is this helpful?

   Report
6. T

   Tim

   Norfolk/Suffolk

   1 review

   3.0

   1 review

   Dined on September 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   It was very disappointing I had mussels to start with which were very small and tough over cooked. followed by chicken where the accompanying sauce was harsh. It was all a bit plain and lacked seasoning. There were three of us and for what we had it was very expensive. The young lady who served us was very good it’s a shame as we’d traveled one hour to Cambridge and this restaurant need to get its act sorted our quickly. On what we had and paid I can’t recommend going here.
   

   Is this helpful?

   Report
7. P

   Paul

   Cambridge

   1 review

   1.0

   1 review

   Dined on August 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Missing multiple items off the menu, and was not informed of this until we had ordered drinks, service was terrible, for a first time visit to this restaurant I will no be returning.
   

   Is this helpful?

   Report
8. L

   Linda

   Birmingham

   2 reviews

   4.0

   2 reviews

   Dined on August 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The cocktails were superb. The food was very good and the staff were friendly and efficient. We were disappointed that there wasn't live music, as that was the motivation for booking. I will check before booking another time.
   

   Is this helpful?

   Report
9. A

   Atefeh

   Cambridge

   1 review

   1.0

   1 review

   Dined on August 18, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful service, we booked a table for a birthday celebration, once we wanted to order drinks, we were told by a waitress that they have limited drinks to offer as they don’t have the bartenders, then we wanted to order food almost every items that we want they didn’t have , so we were ended up leaving the restaurant and find somewhere else , very disappointed , At least I was excepted to be told what is available once we sat down, not waiting for us to order and then said we don’t have half of the menu, awful service ,
   

   Is this helpful?

   Report
10. K

    Kris

    Cambridge

    1 review

    5.0

    1 review

    Dined on August 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very happy with the service. The Cocktails and the food was exquisite. Service 100%
    

    Is this helpful?

    Report