Dave & Buster's - Utica

Review summary

1. J

   Jillian

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had met up with one of my best friends I had grew up from elementary school here. It was her first time here. We had such a blast! 😁 Our waitress Phoenix went above and beyond. The food was delicious 😋 Thank u Phoenix and to all your staff for all your hard work! ❤️
   

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2. J

   Jenna

   Detroit

   1 review

   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   I understand stand it was a Saturday night and very busy but it took our server 20 minutes just to bring 3 drinks (just waters and soda) we ended up being at the table for almost 3 hours just for food non alcoholic drinks and two desserts there was 7 of us but only 6 people ordered something to drink (non alcoholic) and 5 people ordered food. The food was good but service was very poor along with the food runners being very rude, at least our server was nice and I definitely don’t believe it’s completely her fault service was slow but as a server myself even when I’ve been slammed with big tables it didn’t take that long for my tables to get their stuff. I will go back for the games but not the dining experience.
   

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3. B

   Bailey

   Detroit

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   After making reservations, Staff did not have a table ready for us at our set time and told us “that’s just how things work here”. After talking to a manager, we were offered an 8 top for our 12 person party. We observed similar experiences from several other parties. The games are fun & the bar is quick, but don’t plan to eat on a weekend evenings!
   

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4. M

   Melissa

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   My issue is that the quiet front dining area was closed at 1pm due to staffing shortages. Was there to celebrate a birthday, made reservations for a table of 8 people and had to sit in 2 separate booths next to each other in the loud arcade area. All the big tables were taken in that area, not sure what the point was to reserve a table of 8 in advance and a table of the amount of people wasn’t actually reserved. The people that were sitting at the big tables weren’t actually sitting that those tables, just holding their personal belongings there. There should be time limits on tables if staffing is an issue. I feel like the arcade area could use some kiosks to place orders and hire food/drink runners to the table while the front dining area could use all the servers they have. Even the small front bar area was closed.
   

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5. L

   Laila

   Hawaii

   2 reviews

   2.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Lousy hostess and even worse manager. Sent away for not having a reservation. Was not given an option to schedule a reservation until coming back and asking…. Reservations were available for every 15 minutes! Who turns away business?!
   

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6. T

   Tod

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 2

   The food was good. The food came out and was “thrown” on the table to the wrong people. I had to get up and find silverware. I came here for a date to watch the Michigan and MSU game. They were never able to get the game on TV. We paid and left. I don’t plan on coming back. It was really disappointing.
   

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7. J

   Josh

   Detroit

   1 review

   3.0

   1 review

   Dined on October 19, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   We couldn’t get the table we reserved. Well we gave up on waiting for the table. Then in the open seating area we couldn’t find a table and had to sit at the bar. The tables weren’t full they were just dirty.
   

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8. L

   Lindsey

   Tampa

   1 review

   5.0

   1 review

   Dined on October 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best experience tonight at Dave & Buster's! From the moment we walked in, we were seated extremely quickly, which was such a pleasant surprise. The service was fantastic and incredibly fast. Our server, Jason, was friendly, professional, and on top of everything, making sure we had everything we needed throughout our meal. I couldn't have asked for a better experience! The food was amazing—delicious, flavorful, and perfectly cooked. Overall, it was a perfect evening, and we can't wait to come back
   

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9. J

   Jaclyn

   Detroit

   1 review

   2.0

   1 review

   Dined on October 11, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Service was very bad. Server was barely around. Was charged for large party even though we all paid separately (12 people total). Did not separate food from game play cards on bill so people tipped on everything when tip should have only been on food. Arcade games were awesome!!!!
   

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10. G

    Giovanna

    Detroit

    36 reviews

    vip
    4.0

    36 reviews

    Dined on September 15, 2024

    1. Overall 4
    2. Food 1
    3. Service 2
    4. Ambience 5

    Made the reservation through a party host hoping to get a reasonable package. I hosted A 70th birthday party and the kids had a ball! Food was late coming out. It was cold stacked on a platter. It was unappetizing and disappointing. I was told to order more than I needed. Needless to say I had A LOT of leftovers. The service manager was inattentive and difficult to locate. The place was not busy. She made her presence known when it was time to settle the bill, stating several times and circling the suggested tip amount. I suggest if you ever do a party just plan it on your own. No need to have anybody organize it for you. You will save money!
    

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